Smith.ai’s virtual receptionists are experts in handling your calls: Not only do we qualify leads, take payments, and accept payments for you, but we can actually help you set up a process that works for your business. Plus, with 30+ integrations, all your call data can be logged in your CRM platform. And setup is free! You pay per call and we address all your callers as though we are sitting in your office.
ReceptionistHQ has two service tiers. Their ReceptionistPlus service will simply answer calls and take a message, which is not a great solution for professionals who want their callers’ issues and questions addressed on the first call. Scale up to their MyAssistant service, and you get custom scripts and scheduling services, but they still lack the lead qualification, booking, and outbound calling that takes real work off your plate. They don't even provide basic call recording and transcription, something Smith.ai is proud to offer.
When it comes to pricing, Smith.ai’s service is predictable and reasonable: You pay a flat rate per call — not including spam, sales calls, and wrong numbers. There are no setup costs, cancellation fees, or hidden charges — plus your first CRM integration is free! ReceptionistHQ charges per minute, which makes your monthly bill a lot more variable — one persistent caller could rack up costs. And since they’ll charge per minute for sales calls and spam, you could be paying for a lot of calls you don’t even want.
Lastly, Smith.ai’s receptionists use our proprietary technology to access call history, set up conference calling, search for zip codes, log call notes in your CRM, and generally create a more personalized experience for your callers. ReceptionistHQ lacks transparency into their process: They claim to “integrate with a range of CRMs,” but don’t explain which ones or how to set the integrations up.
For more high quality leads, fully integrated processes, free setup, predictable pricing, tech-enabled receptionists, and transparent processes, businesses prefer Smith.ai to ReceptionHQ.