Smith.ai vs. AnswerConnect: Live Answering Service Comparison

If business calls are interrupting your day and affecting your productivity, it’s time to seek out help from a live answering service. But how do you decide from the many available options? Today, we compare Smith.ai virtual receptionists to AnswerConnect.

Setup Fees, Trials, & Contracts

Smith.ai

  • No setup fee
  • 20-call / 14-day free trial (whichever comes first)
  • No contract

AnswerConnect

  • $49.99 setup fee
  • No free trial
  • No contract

Discussion: Smith.ai offers a free trial for up to 14 days, and we don’t charge you a setup fee. AnswerConnect, however, does not provide a free trial period and they charge a non-refundable setup fee. Neither company enforces a contract, offering plans monthly that can be renewed or cancelled without penalty at any time.

Monthly Plans

Smith.ai and AnswerConnect offer the following monthly service plans:

Smith.ai

  • $140 for 20 live receptionist calls and 1 live transfer number
  • $300 for 50 calls and 2 live transfer numbers
  • $600 for 120 calls and 5 live transfer numbers
  • Custom plans available
  • 15% annual discount when paid up front

AnswerConnect

  • $149 for 100 minutes
  • $269 for 225 minutes
  • $299 for 325 minutes
  • $549 for 600 minutes
  • $949 for 1050 minutes
  • $1349 for 1550 minutes
  • Custom plans available

Discussion: Smith.ai offers a lower entry price than AnswerConnect, with its most affordable plan starting at just $140/month, compared to AnswerConnect's nearly $150/month price tag. Additionally, Smith.ai charges per call, not per minute, which means your monthly bill is more predictable — it won't go up or down due to particularly chatty callers, as long as you remain within reasonable use.

More importantly, though, Smith.ai doesn't charge for any spam, sales calls, or wrong numbers. And all of our prices are flat fees. So you can calculate easily the return on your investment without getting bogged down in the details of how long someone was on the phone or whether the call was viable.

Coverage Costs

Smith.ai

  • $7/call on the $140/month plan
  • $6/call on the $300/month plan
  • $5/call on the $600/month plan

AnswerConnect

  • $1.49 per additional minute on the $149.99/month plan
  • $0.99 per minute on all other plans

Discussion: If each business call lasts on average five minutes, with Smith.ai you’d pay $1.40 per minute on the smallest plan. An extra 5 minute call will cost you $7.45 from AnswerConnect. But the biggest advantage with Smith.ai's overage is that your price doesn't actually go up. It's the same price per call as when you're on the plan so you aren't penalized for going over. You just get a cheaper price for reaching higher tiers.

Features

Smith.ai and AnswerConnect offer the following similar features:

  • Lead capture
  • Custom call scripts
  • Appointment scheduling
  • CRM integration
  • North America-based receptionists
  • Live web chat
  • Spanish-speaking receptionists
  • 24/7 live call answering

Smith.ai has the following additional features:

AnswerConnect offers the following additional features:

  • Calls under 30 seconds are free
  • Online portal access to check usage, settings, and messages

Discussion: Smith.ai and AnswerConnect both deliver the essentials: customized call answering procedures, lead capturing, and appointment scheduling. Notably, both also offer U.S.-based receptionists who are well versed in the business etiquette and customs American customers expect.

However, Smith.ai has an edge in two important ways: our receptionists are able to make outbound calls on behalf of your business (appointment reminders, work status updates, and more), and they are able to not just capture new leads, but also qualify them. Would you rather get 50 completed lead forms that you have to manually review to see whether they're good prospective clients who will be able to pay your fees and reside within your service area, or would you prefer to have those leads already vetted for you based on a series of intake questions? Your Smith.ai receptionists will ask the necessary questions upfront so every new lead we pass along is worth your time to review.

Summary

If all your business needs is someone to answer the phone, take notes, and schedule an appointment, AnswerConnect offers a fine service.

But if you're looking to give callers the experience of an in-house receptionist, where the person on the phone with your customers is so well informed about your business that it seems they're sitting right in your office, Smith.ai is the superior choice. We seamlessly integrate with your business and the systems it runs on, and serve as your customer's first point of contact, so you only handle calls that truly need your personal attention. 

Smith.ai Client Testimonial

Don't just take our word for it! Here's what one happy Smith.ai client had to say:

“This company has changed the face of my business image from embarrassing to impressive. The folks here really go WAY beyond the call of duty, and they do it the way American clients are accustomed to. Beautiful. And the cost? Just silly low. I can't brag loudly enough about my Smith.ai partners.”

- Emmett “Corky” Kaericher, Visual Workforce, LLC

Learn More About Smith.ai

Smith.ai virtual receptionists are trained to learn your business and build a relationship with your customers. Discuss your options with us by calling (650) 727-6484 Monday through Friday between 5am – 6pm PT. You can also reach us by email at support@smith.ai. Signing up for our 20-call / 14-day free trial is a great way to get started.

Try Smith.ai for free

Accelerate growth with live receptionists and AI.
Get a 20-call/20-chat trial now!

Contact our sales team today at (650) 727-6484 or schedule a call.

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