If business calls are interrupting your day and affecting your productivity, it’s time to seek out help from a live answering service. But how do you decide from the many available options? Today, we compare Smith.ai virtual receptionists to AnswerConnect.
Discussion: Smith.ai offers a free trial for up to 30 days, and we don’t charge you a setup fee. AnswerConnect, however, does not provide a free trial period and they charge a non-refundable setup fee. Neither company enforces a contract, offering plans monthly that can be renewed or cancelled without penalty at any time.
Smith.ai and AnswerConnect offer the following monthly service plans:
Discussion: Smith.ai offers a much lower entry price than AnswerConnect, with its most affordable plan starting at just $60/month, compared to AnswerConnect's nearly $150/month price tag. Additionally, Smith.ai charges per call, not per minute, which means your monthly bill is more predictable — it won't go up or down due to particularly chatty callers, as long as you remain within reasonable use.
More importantly, though, Smith.ai gives you more for your money. Consider that the average business call is about five minutes, according to Invoca's call intelligence research. For just about the same amount of money ($150 vs. $149.99), Smith.ai can deliver 30 five-minute calls, whereas AnswerConnect is able to handle 27.
Discussion: If each business call lasts on average five minutes, with Smith.ai you’d pay $1.20 per minute. Or, put another way, if each calls lasts five minutes, AnswerConnect's effective per-call rate exceeds Smith.ai's at $4.95 to $6.45, depending on your plan.
Smith.ai and AnswerConnect offer the following similar features:
Smith.ai has the following additional features:
AnswerConnect offers the following additional features:
Discussion: Smith.ai and AnswerConnect both deliver the essentials: customized call answering procedures, lead capturing, and appointment scheduling. Notably, both also offer U.S.-based receptionists who are well versed in the business etiquette and customs American customers expect.
However, Smith.ai has an edge in two important ways: our receptionists are able to make outbound calls on behalf of your business (appointment reminders, work status updates, and more), and they are able to not just capture new leads, but also qualify them. Would you rather get 50 completed lead forms that you have to manually review to see whether they're good prospective clients who will be able to pay your fees and reside within your service area, or would you prefer to have those leads already vetted for you based on a series of intake questions? Your Smith.ai receptionists will ask the necessary questions upfront so every new lead we pass along is worth your time to review.
If all your business needs is someone to answer the phone, take notes, and schedule an appointment, AnswerConnect offers a fine service. They'll even handle your calls 24/7 if you're in a line of work that requires call answering late into the night or on the weekends (locksmiths are one example).
But if your business runs during normal weekday hours and you're looking to give callers the experience of an in-house receptionist, where the person on the phone with your customers is so well informed about your business that it seems they're sitting right in your office, Smith.ai is the superior choice. We seemlessly integrate with your business and the systems it runs on, and serve as your customer's first point of contact, so you only handle calls that truly need your personal attention.
Don't just take our word for it! Here's what one happy Smith.ai client had to say:
“This company has changed the face of my business image from embarrassing to impressive. The folks here really go WAY beyond the call of duty, and they do it the way American clients are accustomed to. Beautiful. And the cost? Just silly low. I can't brag loudly enough about my Smith.ai partners.”
- Emmett “Corky” Kaericher, Visual Workforce, LLC
Smith.ai virtual receptionists are trained to learn your business and build a relationship with your customers. Discuss your options with us by calling (650) 727-6484 Monday through Friday between 6 AM and 6 PM PST. You can also reach us by email at email@example.com. Signing up for our 30-day/10-call free trial is a great way to get started.