Comparison

Smith.ai vs. VoiceNation: Live Answering Service Comparison

Deciding on a live answering service for your business is crucial for sustainably and affordably growing your operations. But, it can often be difficult to choose between the myriad service providers. Today, we compare Smith.ai virtual receptionists to VoiceNation.

Setup Fees & Contracts

Smith.ai

No setup or cancellation fees
No contract
Free consultation
14-day money-back guarantee

VoiceNation

$49-$99 setup fee, depending on your plan
Free 7-day/30-minute trial
No contract

Discussion: Both Smith.ai and VoiceNation offer free trial periods. However, Smith.ai gives you up to 14 days free to try our services, while VoiceNation only provides seven days. According to Invoca research, the average business call lasts five minutes, so the 30-minute limit on VoiceNation's trial would amount to only six calls, compared to Smith.ai's 20.

Monthly Plans

Smith.ai and VoiceNation offer the following monthly plans to fit your call volume:

Smith.ai

$240 for 30 live receptionist calls and 1 live transfer number
$420 for 60 live receptionist calls and 2 live transfer numbers
$900 for 150 live receptionist calls and 5 live transfer numbers
Custom plans available
10% annual discount when paid up front

VoiceNation

$49 for 20 minutes
$99 for 50 minutes
$249 for 150 minutes
$449 for 300 minutes
$799 for 600 minutes
Custom plans available

Discussion: Both Smith.ai and VoiceNation offer customizable plans to fit your needs; but Smith.ai charges by call, not by the minute, for more predictable monthly billing and easier calculations of marketing costs (for example, how many lead calls turned into new clients). Also with Smith.ai, you don't have to worry about which plan includes certain features. Pricing and function is predictable and reasonable.

Overage Costs

Smith.ai

$8.50/call on the $240/month plan
$7.50/call on the $420/month plan
$6.50/call on the $900/month plan

VoiceNation

$1.49 per additional minute on the $40/month plan
$1.40 per additional minute on the $129/month plan
$1.35 per additional minute on the $199/month plan
$1.30 per additional minute on the $329/month plan
$1.15 per additional minute on the $549/month plan
$1.00 per additional minute on the $949/month plan

Discussion: Because VoiceNation charges per minute, you can end up paying more each month when you add in overages, compared to Smith.ai’s plans that are more affordable for small- to medium-size businesses. Unless you use exactly the amount of minutes in your VoiceNation plan, you are either wasting minutes or paying extra to go over.

Features

Smith.ai and VoiceNation offer some of the same features:

24/7 live answering
Live call transfers
Daily call reports
Custom call handling procedures
Payment collection
First-tier customer and technical support
North America-based receptionists
Voicemail services

Smith.ai offers the following additional features:

Appointment scheduling
Integration with all major calendaring and scheduling software programs
Integration with all major CRMs, like Clio, Clio Grow, Hubspot, Lexicata, Capsule CRM, and more
One free CRM integration
Integration with helpdesk ticketing software programs
Ability to map client history to the incoming number so clients receive personalized attention
Messages texted to you
Recommended business referral
After-hours and overflow answering
Facebook, webchat, and SMS answering
Lead qualification and lead intake form completion
No charge for spam calls or wrong numbers

VoiceNation offers the following additional features:

Automated answering service
Instant online setup

Discussion: VoiceNation offers many similar features to Smith.ai, but they take a call-center approach to call answering, which can be distancing to callers. Moreover, their ability to offers "instant setup" comes at a cost. Yes, you get your calls answered immediately, but your receptionists are armed only with the small amount of information you entered in the online signup form and online "wizard," like your business name and greeting.

At Smith.ai, we take on-boarding seriously so our receptionists are armed with all the important details of your business and your products or services. VoiceNation uses scripts; our receptionists use good sense, drawing from your business information and customized call handling directions to actively participate on the call with your customers. We're not just parroting information and we don't have scripted call "flows;" we listen carefully to your callers and adjust our responses to each person's needs based on information you've provided about your business, so customers get an experience equivalent to an in-house receptionist who is deeply knowledgeable about your business,

Summary

If you're looking for someone to perform basic, highly standardized duties such as answering calls and routine questions about your business, VoiceNation's scripted approach may suit your needs. But if you have callers who need personalized attention, if you're looking for a service that can ask the right questions to qualify your leads and complete new client intake forms, if you're looking for a true representative of your business to make outbound calls to current clients, business partners, and VIPs, Smith.ai delivers a service to meet your high standards. We offer our services 24/7, providing our virtual receptionist service to be more accessible for your clients with a greater quality.

Smith.ai Client Testimonial

Don't just take our word for it! Here's what a happy Smith.ai client had to say about our virtual receptionists:

“Smith is an excellent call answering service and has offered me outstanding service at a great price for my company! I would definitely recommend them to anyone looking for this service. They go above & beyond and are highly professional. Not one thing bad you can say about them!”

- Kathryn Dorr, Coral Shores Realty