April 17, 2018

Smith.ai vs. Suite 1000: Live Answering Service Comparison

Take time to compare your options when choosing a live answering service for your business. You want to make sure you choose the company that best fits your business's needs and budget. Here are the differences in features and pricing between Smith.ai and Suite 1000 virtual receptionists.

Setup fees & trials

Smith.ai

  • No setup fee
  • No contract
  • 30-day/10-call free trial (whichever comes first)

Suite 1000

  • No contract
  • No free trial period

Discussion: On their website, Suite 1000 isn’t very clear on how their onboarding process occurs and whether there is a setup fee, which can make it more difficult when you're attempting to assess the right answering service for you. At Smith.ai, we want you to feel confident in our services before making a decision on a monthly plan. We let you try our services for free for up to a month, and there’s no setup fee.

Monthly plans

Here’s some information about monthly plans offered by Smith.ai and Suite 1000.

Smith.ai

  • $60 for 10 live receptionist calls and 1 live transfer number
  • $150 for 30 live receptionist calls and 2 live transfer numbers
  • $450 for 100 live receptionist calls and 5 live transfer numbers
  • Custom plans available

Suite 1000

Suite 1000 does not offer pricing information on their site. The following information was gathered from discussions with a Suite 1000 sales respresentative.

  • $200 for 50 minutes
  • $400 for 100 minutes
  • $600 for 150 minutes
  • Custom plans available

Discussion: It’s hard to compare prices when a company does not disclose them publicly. At Smith.ai, we are upfront and honest about our pricing, so you know there won’t be any gimmicks or scams and that you're getting the same fair price as everyone else. 

Price disclosure notwithstanding, you can see that Suite 1000 is just far more expensive than Smith.ai, at $4.00 per minute. Smith.ai bills each call at $4.50 to $6.00. Consider that an average business call is five minutes, according to Invoca call intelligence research. That would mean you're paying $20 per call with Suite 1000. At just two minutes per call, you're still paying $8.00 per call, two dollars more per call than the highest per-call rate at Smith.ai. Considering that both companies offer a similar set of services, there's no reason to pay more for Suite 1000.

Overage costs

Smith.ai

  • $6.00/call on the $60/month plan
  • $5.00/call on the $150/month plan
  • $4.50/call on the $450/month plan

Suite 1000

Again, Suite 1000 does not disclose pricing information on their website. Via email, it was disclosed that the per-minute rate is $4.00.

Features

Smith.ai and Suite 1000 offer the following features:

  • Appointment scheduling
  • Lead capture and qualification
  • Outbound calling
  • Custom call handling procedures
  • U.S.-based receptionists

 

Smith.ai has the following additional features:

  • Live call transfers
  • Payment collection
  • Integration with popular CRMs, like Clio, Lexicata, Capsule CRM, and more.
  • Integration with helpdesk ticketing software programs
  • Ability to map client history to the incoming number so clients receive personalized attention
  • Messages texted to you or forwarded to a Slack channel
  • Custom greetings and after-hours voicemail
  • Daily call summary reports
  • Bilingual service available
  • No charge for spam calls or wrong numbers

 

Suite 1000 offers the following additional features:

  • 24/7 live call answering
  • Medical intake
  • Email lead response management

 

Discussion: Both Smith.ai and Suite 1000 have receptionists who are based in the United States, which is great when it comes to providing your callers with clear communication in American English. However, Smith.ai offers many more services than Suite 1000 to help you grow your business. We provide bilingual services to assist any Spanish-speaking callers you may have. We integrate with your existing systems like your CRM and calendar so we can create new records and update existing client files, in addition to scheduling appointments, on your behalf. (Note: some Smith.ai services are optional add-ons and incur an additional fee; see our Pricing page for current rates.)

Summary

Suite 1000 offers many of the same features as Smith.ai, and they answer calls 24/7. However, none of that compares to the quality of service we provide at Smith.ai, all at a lower cost. One of our goals is to provide our clients and their callers with the experience of an in-house receptionist. Our technology presents our receptionists with all relevant information when a caller rings you, so they're armed with all the answers they need to handle your calls, without relying on scripts, which results in a much more natural experience for your callers. Suite 1000 takes a call-center approach, leading to a more impersonal experience for your leads and clients. Simply put, Smith.ai delivers more value per call, and is still a fraction of the cost of an in-house receptionist.

Smith.ai client testimonial

Don't just take our word for it. Read what a happy Smith.ai customer had to say about the quality of our services:

“Smith has been instrumental to the growth of our small bootstrapped company. Not only is it a FRACTION of the cost of a full time receptionist, it is actually BETTER because we get extended business hours which cover PST & EST, not to mention the service is just insanely good.”

- Roman Massey, Raxxos

Grow with Smith.ai

At Smith.ai, we’re dedicated to providing you with quality receptionist services that can help grow your business. Call us at (650) 727-6484 Monday through Friday between 6 AM and 6 PM PST, or send an email to support@smith.ai. The best way to get started is with our 30-day/10-call free trial.

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