Take time to compare your options when choosing a live answering service for your business. You want to make sure you choose the company that best fits your business's needs and budget. Here are the differences in features and pricing between Smith.ai and Suite 1000 virtual receptionists.
Discussion: On their website, Suite 1000 isn’t very clear on how their onboarding process occurs and whether there is a setup fee, which can make it more difficult when you're attempting to assess the right answering service for you. At Smith.ai, we want you to feel confident in our services before making a decision on a monthly plan. We let you try our services for free for up to a month, and there’s no setup fee.
Here’s some information about monthly plans offered by Smith.ai and Suite 1000.
Suite 1000 does not offer pricing information on their site. The following information was gathered from discussions with a Suite 1000 sales representative.
Discussion: It’s hard to compare prices when a company does not disclose them publicly. At Smith.ai, we are upfront and honest about our pricing, so you know there won’t be any gimmicks or scams and that you're getting the same fair price as everyone else.
Price disclosure notwithstanding, you can see that Suite 1000 is just far more expensive than Smith.ai, at $4 per minute. Smith.ai bills each call at $5 to $7. Consider that an average business call is five minutes, according to Invoca call intelligence research. That would mean you're paying $20 per call with Suite 1000. At just two minutes per call, you're still paying $8 per call, a dollar more per call than the highest per-call rate at Smith.ai. Considering that both companies offer a similar set of services, there's no reason to pay more for Suite 1000.
Again, Suite 1000 does not disclose pricing information on their website. Via email, it was disclosed that the per-minute rate is $4.
Smith.ai and Suite 1000 offer the following features:
Smith.ai has the following additional features:
Suite 1000 offers the following additional features:
Discussion: Both Smith.ai and Suite 1000 have receptionists who are based in the United States, which is great when it comes to providing your callers with clear communication in American English. However, Smith.ai offers many more services than Suite 1000 to help you grow your business. We provide bilingual services to assist any Spanish-speaking callers you may have. We integrate with your existing systems like your CRM and calendar so we can create new records and update existing client files, in addition to scheduling appointments, on your behalf. (Note: some Smith.ai services are optional add-ons and incur an additional fee; see our pricing page for current rates.)
Suite 1000 offers many of the same features as Smith.ai, and including 24/7 call answering. However, none of that compares to the quality of service we provide at Smith.ai, all at a lower cost. One of our goals is to provide our clients and their callers with the experience of an in-house receptionist. Our technology presents our receptionists with all relevant information when a caller rings you, so they're armed with all the answers they need to handle your calls, without relying on scripts, which results in a much more natural experience for your callers. Suite 1000 takes a call-center approach, leading to a more impersonal experience for your leads and clients. Simply put, Smith.ai delivers more value per call, is less expensive than Suite 1000, and is still a fraction of the price of an in-house receptionist.
Don't just take our word for it. Read what a happy Smith.ai customer had to say about the quality of our services:
“Smith has been instrumental to the growth of our small bootstrapped company. Not only is it a FRACTION of the cost of a full time receptionist, it is actually BETTER because we get extended business hours which cover PT & ET, not to mention the service is just insanely good.”
- Roman Massey, Raxxos
At Smith.ai, we’re dedicated to providing you with quality receptionist services that can help grow your business. Call us at (650) 727-6484 Monday through Friday between 5am – 6pm PT, or send an email to firstname.lastname@example.org. The best way to get started is with our 20-call / 14-day free trial.
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