It's not easy to decide on a live answering service. Do you need receptionists who make both inbound and outbound calls? Who schedule appointments? Who handle live transfers to you and your staff? Today, we compare Smith.ai virtual receptionists to Gabbyville.
Here’s how monthly plans from Smith.ai and Gabbyville compare:
Discussion: Even if you opt for the annual contract with Gabbyville, which means getting a discount monthly of up to 10%, monthly plans from Smith.ai are still far more affordable than those from Gabbyville, with the lowest plan starting at just $140/month.
Consider for a moment that an average business call is about five minutes, according to the Invoca Call Intelligence Report. Smith.ai's $300/month plan would allow for 50 five-minute calls, but Gabbyville's closest $229/month plan would only allow for 30 five-minute calls, with those 20 extra five-minute calls adding on another $250, bringing the total to $479/month (or $459 if you're on an annual contract). Smith.ai is nearly half the price of Gabbyville in this scenario.
Looking at a bigger plan? Smith.ai's $600/month plan can deliver 120 five-minute calls, where as Gabbyville's $429/month plan delivers just 50. For an extra $171, you get an extra 70 calls with Smith.ai!
Only when your calls are incredibly short does Gabbyville have an advantage at cost-per-call, and we encourage you to consider what sort of calls these are. Are new leads and current clients only spending a minute or two on the phone? It often takes three to five minutes to complete a high-quality phone call (based on our data from hundreds of thousands of calls since 2015), yet Gabbyville states most of their calls last "1 minute to 1 minute and 50 seconds." At Smith.ai, we never use scripts, and our receptionists are trained to actively listen and respond individually to callers. This can lead to longer call times, but results in much happier callers.
Discussion: Continuing to assume an average call length of five minutes, Smith.ai and Gabbyville prices are comparable in price.
Smith.ai and Gabbyville both offer the following features:
Smith.ai offers the following additional features:
Gabbyville offers the following additional features:
Discussion: Smith.ai and Gabbyville offer many of the same features with their live answering services. Smith.ai answers calls 24/7 while Gabbyville answers between the hours of 8 AM and 8 PM EST. Plus, Smith.ai gives you access to all of our receptionists, and not just a dedicated team of 4 to 5 people familiar with your account. So, if someone is sick, you're never down a team member, and if your call volume skyrockets one day, Smith.ai can handle it with ease.
While Gabbyville and Smith.ai both handle lead intake forms for your business, Smith.ai is able to pipe this data directly into your CRM so it appears alongside your other client records. Gabbyville makes the data accessible in your dashboard, which you can then review and input into your CRM, resulting in more work for you. Smith.ai can also qualify leads, answering questions from callers about your practice areas, fees, and other aspects of your business to determine if they're a good fit for your business before an intake form is even completed, reducing the time you need to spend reviewing intake forms that may or may not represent good potential clients.
Overall, Smith.ai offers a robust set of live answering service features at much more accessible prices than Gabbyville. Just like Gabbyville, Smith.ai's receptionists are based in the U.S. and are well versed in American business practices and phone etiquette, so your callers get a great experience every time with Smith.ai, but at a fraction of the price.
Don't just take our word for it! Here’s what a client of ours had to say about making the switch from Gabbyville to Smith.ai:
“I've been using Gabbyville for about 9 months, and while I'm generally satisfied, I decided to make a switch to Smith.ai. I had filled out and then revised my ‘meet and greet’ with Gabbyville and they never seemed to follow it. I've used up my trial at Smith.ai and I really liked that they send me not only a message after any call, but also a daily summary. Gabbyville would send me a weekly spreadsheet (which they forgot to do for several weeks, so I missed billing for calls). The Smith.ai emails are much more visually pleasing, and I can just text them when I'm away or with a client, whereas with Gabbyville I would email it when I was in court or out for a long period of time.”
- Scott Nyman, Nyman IP
Smith.ai virtual receptionists are trained to learn your business and build a relationship with your customers. Discuss your options with us by signing up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!
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