Smith.ai vs. Abby Connect: Live Answering Service Comparison

Business owners should never have to worry about missing customer calls. With many options for live answering services, running a business is easier than ever before. Learn the differences in features between Smith.ai and Abby Connect virtual receptionists to help you make your decision

Setup Fees & Trials

Smith.ai

• No setup or cancellation fees
• No contracts
• Free consultation
• 14-day money-back guarantee
  

Abby Connect

• Setup fee required
• No contracts, but they require a 30-day cancellation notice
• 14-day free trial
  

Monthly Plans

Here’s a breakdown of Smith.ai and Abby Connect’s monthly plans:

Smith.ai

• $285 for 30 live receptionist calls and 1 live phone transfer
• $765 for 90 live receptionist calls and 2 live phone transfers
• $1,950 for 300 live receptionist calls and 10 live phone transfers
• Custom plans available
  

Abby Connect

• $299/month for 100 minutes
• $549/ month for 200 minutes
• $1199/month for 500 minutes
  

Discussion: Smith.ai strives to provide an affordable service for small and large business owners alike. And because we charge per call and not per minute, our virtual receptionists have the freedom to take their time with your callers, resolving issues without rushing anyone off the phone. Abby Connect, on the other hand, charges a lot more for their monthly plans.

Overage Costs

Smith.ai

• $10.50/call on the $285/month plan
• $9.50/call on the $765/month plan
• $7.50/call on the $1,950/month plan
  

Abby Connect

• $2.99/additional minute on the $299/month plan
• $2.75/minute on the $549/month plan
• $2.40/minute on the $1199/month plan
  

Discussion: Again, because we charge per call and not by the minute, your callers get the experience of an in-house receptionist who takes their time with each call.

Features

Smith.ai and Abby Connect offer the following features:

• 24/7 live answering
• After-hours and overflow answering
• Bilingual answering available
• Call history reports
• Outbound calls
• Lead generation & intake form completion
• North America-based virtual receptionists
• Call forwarding
• Warm call transfers
• Call recording
  

Smith.ai has the following additional features:

• Live call transfers
• Integration with all major calendaring and scheduling software programs
• Integration with all major CRMs, like Clio, Clio Grow, HubSpot, Lexicata, Capsule CRM, and more
• One free CRM integration
• Integration with helpdesk ticketing software programs
• Ability to map client history to the incoming number so clients receive personalized attention
• Messages texted to you
• Recommended business referral
• Facebook, webchat, and SMS answering
• Custom greetings
• Payment collection
• No charge for spam calls or wrong numbers
• Call transcription
• SMS & email follow-up
  

Abby Connect offers the following additional features:

• A dedicated "success manager"
  

Discussion: Abby Connect may have a dedicated manager overseeing your account, but at Smith.ai, we go above and beyond to help you succeed while still allowing you to make the calls on your own account. Along with our overflow answering service, we offer features like detailed call reports that map client history and integration with popular CRMs, so our team of receptionists can support your small business’ growth.

Summary

Smith.ai virtual receptionists take the time to learn the ins and outs of your business. We work with the tools you’re already using, and we learn more about your company to bring in potential leads for you when they call. Abby Connect simply doesn’t offer the same advanced features, and they charge a lot more for their services.

Smith.ai Client Testimonials

Here’s a review from a happy Smith.ai client:

“Smith.ai has been the professional voice of my company for the past two years. The experience has always been consistently professional, courteous and helpful. I operate an IT service company with a Help Desk and many customers calling has technical issues and generally they aren't happy. Smith.ai people always make sure they feel taken care of.”

- Tony Tsao

The Support Your Business Needs

Want to learn more about Smith.ai virtual receptionists? Contact us at (650) 727-6484 or you can send an email to hello@smith.ai. When it comes to choosing a live answering service for your business, you need a vendor that will provide advanced features and stellar customer service to help grow your business. Of all the options out there, it can be difficult to make a decision. Compare the features and pricing of Smith.ai and Abby Connect virtual receptionists.