Business Communications

Smith.ai vs. Abby Connect: Live Answering Service Comparison

When it comes to choosing a live answering service for your business, you need a vendor that will provide advanced features and stellar customer service to help grow your business. Of all the options out there, it can be difficult to make a decision. Compare the features and pricing of Smith.ai and Abby Connect virtual receptionists.

Setup fees & trials

Smith.ai


  • No setup fee


  • No contracts


  • 20-call / 14-day free trial (whichever comes first)

Abby Connect


  • Setup fee required


  • No contracts, but they require a 30-day cancellation notice


  • 14-day free trial

Discussion: Both Smith.ai and Abby Connect offer free trial periods to try the service. However, Abby Connect charges a setup fee to be determined at checkout, while Smith.ai allows you to start for free.

Monthly plans

Here’s a breakdown of Smith.ai and Abby Connect’s monthly plans:

Smith.ai


  • $140 for 20 live receptionist calls and 1 live phone transfer


  • $300 for 50 live receptionist calls and 2 live phone transfers


  • $600 for 120 live receptionist calls and 5 live phone transfers


  • Custom plans available

Abby Connect


  • $249/month for 100 minutes


  • $409/ month for 200 minutes


  • $819/month for 500 minutes

Discussion: Smith.ai strives to provide an affordable service for small and large business owners. And because we charge per call and not per minute, our virtual receptionists have the freedom to take their time with your callers, resolving issues without rushing anyone off the phone. Abby Connect, on the other hand, charges a lot more for their monthly plans.

Overage costs

Smith.ai


  • $7/call on the $140/month plan


  • $6/call on the $300/month plan


  • $5/call on the $600/month plan

Abby Connect


  • $2.49/additional minute on the $249/month plan


  • $2.05/minute on the $409/month plan


  • $1.64/minute on the $819/month plan

Discussion: Again, because we charge per call and not by the minute, your callers get the experience of an in-house receptionist who takes their time with each call. Also, if each call is on average five minutes, you’ll save around $1.10 per minute with Smith.ai.

Features

Smith.ai and Abby Connect offer the following features:


  • Bilingual receptionists available


  • Call history reports


  • Outbound calls


  • Lead intake form completion


  • US-based virtual receptionists


  • Call forwarding

 

Smith.ai has the following additional features:


  • Custom greeting for answering calls


  • Live call transfers


  • Appointment scheduling



  • Integrations with CRMs, like Clio, Lexicata, Capsule CRM, and more.


  • Integration with helpdesk ticketing software programs


  • Ability to map client history to the incoming number so clients receive personalized attention


  • Messages texted to you or



  • Custom greetings and



  • No charge for spam calls or wrong numbers

 

Abby Connect offers the following additional features:


  • Warm call transfers


  • 24/7 live answering service


  • Online portal to monitor usage

Discussion: Abby Connect has the tools to answer your overflow calls, but at Smith.ai, we take it a step further. With features like detailed call reports that map client history and integration with popular CRMs, our team of receptionists can support your small business’ growth. We get to know your customers and leads, and because we know your business, your callers will never know we’re outside your office.

Summary

Smith.ai virtual receptionists take the time to learn the ins and outs of your business. We work with the tools you’re already using, and we learn more about your company to bring in potential leads for you when they call. Abby Connect simply doesn’t offer the same advanced features, and they charge a lot more for their services.

Smith.ai client testimonials

Here’s a review from a happy Smith.ai client:

“Smith.ai has been the professional voice of my company for the past two years. The experience has always been consistently professional, courteous and helpful. I operate an IT service company with a Help Desk and many customers calling has technical issues and generally they aren't happy. Smith.ai people always make sure they feel taken care of.”

- Tony Tsao

The support your business needs

Want to learn more about Smith.ai virtual receptionists? Contact us at (650) 727-6484 Monday through Friday between 5am –6pm PT, or you can send an email to support@smith.ai.

Try Smith.ai for free

Accelerate growth with live receptionists and AI.
Get a 20-call/20-chat trial now!

Contact our sales team today at (650) 727-6484 or schedule a call.

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