February 20, 2018

Smith.ai vs. Arise SMB Call Center: Live Answering Service Comparison

When you’re deciding on a live answering service for your business, there are many things to consider. Business owners have plenty of options, but it’s crucial to take the time making comparisons to choose which service is ideal for your company. Today, we compare Smith.ai virtual receptionists to Arise SMB Call Center.

Setup fees & trial periods


  • No setup fee

  • 30-day/10-call free trial (whichever comes first)

Arise SMB Call Center

Arise does not offer a trial period.

Discussion: It’s always beneficial to try out a product before you make a purchase. Because Arise does not openly offer a trial period, that can be difficult for business owners to see what they're getting before they commit to a paid plan.

Monthly plans


  • $60 for 10 live receptionist calls and 1 live transfer number

  • $150 for 30 live receptionist calls and 2 live transfer numbers

  • $450 for 100 live receptionist calls and 5 live transfer numbers

  • Custom plans available

Arise SMB Call Center

Like Smith.ai, Arise only charges the client on a per-call basis, rather than per-minute. However, pricing information is not available on the Arise website. Please inquire for details.

Discussion: Smith.ai allows for flexibility with pricing depending on your call volume and your business’ needs. While Arise also claims they offer flexibility, there’s no range of monthly plans displayed on their website. In general, the more costly the service, the harder it is to find pricing!


Smith.ai and Arise SMB Call center both offer the following features:

  • Inbound and outbound calling from live virtual receptionists

  • Pay per call

  • Custom call handling procedures and script building

Smith.ai offers the following additional features:

  • Live call transfers

  • Integration with all major calendaring and scheduling software programs

  • , like Clio, Lexicata, Capsule CRM, and more.

  • Integration with helpdesk ticketing software programs

  • Ability to map client history to the incoming number so clients receive personalized attention

  • Messages texted to you or

  • Custom greetings and

  • Lead qualification and lead intake form completion

  • Payment collection

  • Daily call summary reports

  • No charge for spam calls or wrong numbers

Arise SMB Call Center offers the following additional features:

  • Capabilities to respond to customer calls, emails, and chat

  • Independently run micro call centers located across the U.S.

  • 24/7 call answering

  • Cloud-based security system to protect caller information

  • Secure interactive voice response (IVR)

  • Virtual receptionists who speak various languages

Discussion: Arise utilizes micro-call centers around the country. And although they can answer calls 24/7, they utilize an IVR system, which can create an impersonal experience for the caller when they have to interact with that automated system versus a live receptionist. Smith.ai offers businesses a lot more opportunities to customize how we answer calls, giving your customers a more personalized approach. We also train and oversee all receptionists in-house, which results in consistently high quality call handling.


Arise is capable, but takes a cookie-cutter approach. Since teams are distributed and managed by numerous independent call center operators, receptionists must rely on scripts to deliver a consistent experience to your callers. At Smith.ai, we hire bright and capable receptionists with a keen ability for critical thinking, who are trained and empowered to speak naturally with your callers without scripts. They're still armed with information about your business and are committed to accuracy, but their approach is much more personable. Scripts lead to callers not feeling "heard;" Smith.ai delivers the experience of a seasoned in-house receptionist who is well versed in your business and hence, requires no script. Your callers will never know they're not in the office with you.

Smith.ai client testimonial

Now that you’ve learned some features of Smith.ai, read what a happy client had to say about us:

“Smith was perfect for my solo law practice. Callers were greeted with a live person and my overhead did not take a hit. Their customer service is one of the most responsive I have ever experienced as well. I highly recommend Smith for outsourcing call reception duties.”

- Jonathan Hill, lawyer

Learn more about Smith.ai virtual receptionists

At Smith.ai, we strive to give your callers a personal experience that feels far from outsourced. To learn more about our virtual receptionist services, call us at (650) 727-6484 Monday through Friday between 5am – 6pm PT, or email us at support@smith.ai. Signing up for a 30-day/10-call free trial is a great way to get started.

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