That Time I Inquired About Evoice Virtual Receptionist Pricing

Jenn Marie

We like to keep things simple at Smith.ai, and there is a reason for that. We believe that small businesses have enough to worry about without having to spend all their time setting up tools. That’s why our prices are clearly spelled out, and we weren’t afraid to directly compare ourselves to others. We think that being upfront helps you save money and time, which is exactly what our services aim to do.

A story of scary robots

One of our current pros, recently shared a story of his experience searching for a virtual receptionist service. A few years ago they realized their business needed help answering their calls and an online search led them to eVoice.

According to the pro,  after speaking with a sales representative (who continuously tried to sell more services than needed), they ended up receiving call answering by an automated receptionist that sounded like a robot circa 1976. Strange as it was, it was enough of a solution at the time to justify staying with them for two years.

Time for a change

While it served its purpose, our pro revealed that the virtual answering service offered by eVoice was almost a complete waste of time. "Sure," he said, "the call routing was nice, but callers were hanging up out of sheer dislike of the unfriendly robot. Our pro needed a real person and needed one fast." So he inquired about eVoice’s virtual receptionist pricing. Here is how that conversation went:

Pro: Hi, I want to know how much a virtual receptionist costs

eVoice Agent: May I have your account number, zip code … (and other related questions) … It is included.

Pro: I know it creates a greeting, but I would like a virtual receptionist. How much does that cost?

eVoice Agent: Oh, I will need to transfer you.

eVoice Agent 2: Tier 2 support how can I help you?

Pro: I would like pricing on a virtual receptionist?

eVoice Agent 2: It looks like you have a plan already. Do you want to add receptionist service? You have that already.

Pro: (Laughing) Nooo, I would like a real person to answer the phones. How much is that?

eVoice Agent 2: Oooh, it's $100

Pro: $100? Per what?

eVoice Agent 2: Yes, it is high because we staff real people to answer your calls.

Pro: Is that per call? Per month? How many calls or minutes do I get?

eVoice Agent 2: Ummm, let me transfer you.

….

Then the call was disconnected. I didn’t believe it at first, but our pro insisted it is what really happened.

Thank goodness there’s Smith!

Instead of calling them back to ask about their virtual receptionist pricing another time, Our pro called back and had their number forwarded to Smith.ai. Now instead of hearing a scary robot, their callers will be greeted by friendly Smith.ai agents. They’ve also gained qualified leads from happy potential customers, instead of unclear voicemails that may or may not record the customer’s information clearly.

Although I feel sorry for what our pro had to go through when speaking with eVoice, I am glad they told us about it. It helps remind us exactly what our mission is about. We intend to make life easier for busy professionals, and delivering straightforward pricing is just the beginning. Want to know more? Check out our straight-forward pricing for virtual receptionists.

Jenn Marie

I began my writing and marketing career in 1993 for Taw Caw Little League, a community organization managed by my father at the time. At a young age, I learned the importance of well-written brochures, newsletters, and programs as well as the many challenges of running a fundraising concession stand.

But the unlimited supply of candy made it all worthwhile.

My childhood exposure to community development grew into an adult love of community service. As a young adult, I spent multiple years involved in full time community service through both Xavier University’s United Way Service Fellows program and National AIDS Fund AmeriCorps. During these times, I worked with young children and teens as an educator on literacy, sexual health, and HIV prevention.Helping others through communication was quickly becoming my passion.

Although active on the Internet since 1997, I first began working online in 2002 for Dell Computers. I was responsible for teaching people how to shop online, and it was a job I took very seriously.Upon graduation, I was hired by Microsoft, at the dawn of the Software as a Service (SaaS) and cloud computing boom. I completed three Microsoft certifications within a few months, vastly increasing my technical aptitude and sales skills.In 2010, I began leveraging the internet for projects that combined my journalism, customer service, and sales background. During that time, I completed writing projects for  a variety of internet marketing firms as well as established websites such as Avvo.com and Groupon.  I also worked part-time for Amazon.com as a virtual customer service agent.I’d built a career off of the internet, and was now ready to build my own business.I left Amazon in 2014 to build my business full time. A few months later, I founded Jenn Marie Writing & Marketing, LLC  with a team of four freelancers. Since then, we have scaled up and down to meet client demand for  content writing, blog posting, and social media management services.

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