Smith.ai vs. Moneypenny: Live Answering Service Comparison

Angie Wilson

Setup Fees & Contracts

Smith.ai

Moneypenny

  • No setup fee
  • Month-to-month after a three-month contract
  • One week free trial

Discussion: Both Smith.ai and Moneypenny offer free setup and month-to-month services. Moneypenny only offers one week from their free trial. Smith.ai allows you to try our services risk-free for two weeks (up to $1000) with our money-back guarantee. It can be difficult to understand the quality of the services you receive in just one week, and if that week happens to have very low call volume, you really can't make adjustments to get your receptionist service up to the quality you are looking for. Smith.ai's 14 day money-back guarantee allows you to spend two full weeks working with our company risk-free and watching the response from your callers. If we're not a fit, we'll refund the price of your plan. Additionally, you can start and stop service at any time, whereas Moneypenny requires a minimum of a three-month contract, plus a month's notice if you choose not to renew. Why be stuck with fees for another month if you've already decided the service isn't paying off?

Monthly Plans

Smith.ai and Moneypenny offer monthly plans depending on your call volume.

Smith.ai

  • $210 for 30 live receptionist calls and 1 live transfer number
  • $360 for 60 live receptionist calls and 2 live transfer numbers
  • $750 for 150 live receptionist calls and 5 live transfer numbers
  • Custom plans available
  • 15% annual discount when paid up front

Moneypenny

  • $140 plan for 30 calls
  • $260 plan for 90 calls
  • $395 plan for 150 calls
  • Custom plans available

Moneypenny does not advertise most of their pricing online. Inquire to learn more about higher-tier and customizable plans.

Discussion: The price-per-call with Moneypenny is lower, but keep in mind that what they offer on each call is much less. While Moneypenny's receptionists only take messages or transfer calls, Smith.ai's receptionists can do a lot on one call. They can answer questions about your business, qualify leads, book appointments, take payments, gather basic intake information and log it in your systems, request transfers through Slack and Microsoft Teams, send messages via text and email, and much more. Is it worth it to have your calls answered by a virtual receptionist when you have to follow-up on every call eventually anyway? Please note that some of these features are add-ons and will incur an added cost.

Overage Costs

Smith.ai

  • $7.50/call on the $210/month plan
  • $6.50/call on the $360/month plan
  • $5.50/call on the $750/month plan

Moneypenny

  • $2.50 per call for the $140 plan
  • Call to ask for other plans.

Inquire with Moneypenny to learn more about their overage fees for their other plans; overage costs are not available online.

Discussion: Smith.ai and Moneypenny both charge per call. However, Moneypenny requires you to contact them for the monthly fees or overage costs based on your estimated call volume. With Smith.ai, we feel strongly about transparent pricing and list everything on our website. Overage costs may differ from business to business with Moneypenny.

Features

Smith.ai and Moneypenny both offer the following features:

  • 24/7 live call and web chat answering
  • Live call transfers
  • Daily call reports
  • After-hours voicemail

Smith.ai offers the following additional features:

Moneypenny offers the following additional features:

  • Phone app to update status and look at call data
  • Status set by GPS location

Discussion: Both companies offer similar features when it comes to live call answering. However, Smith.ai offers more customization for lead capture and qualification. Also, Smith.ai rotates it's calls among many receptionists rather than assigning four dedicated receptionists to your business as Moneypenny does. Smith.ai builds out all call handling instructions for each business so that anyone on our team can handle your calls professionally and thoroughly. Having our full team available and not just a few receptionists means we're never short-handed for your calls, and can quickly grow as your business starts receiving more calls. 

Moreover, Smith.ai offers outbound calls where our receptionists reach out to your potential and existing clients to share or gather information. We can call with appointment reminders, service availability or rate changes, work status updates, and much more. If you're debating between the $150 plan at Smith.ai and the $140 plan at Moneypenny (both include 30 calls), for just $10 more per month (the cost of one lunch), you can get access to this outbound calling feature and many other features that only Smith.ai offers. 

Summary

With an entry-level plan that's over 50% more expensive than Smith.ai's basic plan, Moneypenny isn't the most affordable option for businesses looking to get an extra hand. And while their per-call prices are lower than Smith.ai's, it comes at a steep cost: they offer hardly any features. A virtual receptionist is only the equivalent of an in-house receptionist if they can take on all the receptionist duties during office hours. At Smith.ai, we'll make your outbound calls, appointment reminders, relay messages to existing clients and business partners, complete new client intake forms that pass directly into your CRM, schedule appointments directly on your preferred calendaring software, and much more. We can even answer basic questions about your business, freeing you and your team for more critical tasks. Sure, the per-call pricing is higher with Smith.ai, but that's because with us, the virtual receptionists can handle a much wider range of duties on each call.

Smith.ai Client Testimonial

Smith.ai virtual receptionists are a great fit for any small- to medium-size business or independent professional, but don't just take our word for it. Here's what one of our long-time clients had to say:

“I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.”

- Devon Slovensky, Virginia Nonprofit Law Center, P.C.

Learn More About Smith.ai

Smith.ai virtual receptionists are trained to learn your business and build a relationship with your customers. Discuss your options with us by signing up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!

It’s no longer necessary to pay an in-house receptionist, because virtual receptionists allow for more flexibility at a far lower price. But how do you choose the right live answering service? Today, we set Smith.ai head-to-head with Moneypenny.

Angie Wilson

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