Which Call Answering Solution Will You Choose?

Jenn Marie

At Smith, we love options! Not just because they keep our engineers busy, but because they allow us to build the perfect solution for our Pros. Since we’ve launched, we’ve had the incredible opportunity to build a variety of customizations to meet some unique call answering needs. Because the list just keeps growing, here is where you can go to find them all:

Live Transferring

One of our early customizations was the ability to live transfer calls.  Known by some as a “warm phone call transfer”, this feature let our pros decide who they wanted to talk to and at what times. The feature was so popular that we added two additional customizations:



  • .  Want to know who is calling first? Our receptionists will notify you of your caller before we transfer your call, giving you the ability to accept or decline a call.



  • .  Need more than one person to answer the phone? Use this feature if you would like our receptionists to transfer calls to multiple people in your business.



  • . Sometimes callers prefer to go directly to voicemail. Choose this customization to bypass our agents and receive fully recorded voicemails instead.

Notifications

As indicated by our release of instant email messaging (in comparison to SMS), our Pros like to be notified of their calls in a variety of ways. Instant text messaging typically is best, but in some situations, an email works better. Since then, we’ve optimized our notifications further to meet even more of your needs. With our new Voicemail to MMS feature, you can select from a variety of after hours notification options including:



  •  Choose to have your calls automatically forwarded to your phone over the weekend so that you can answer them or receive an SMS for missed calls and MMS messages for voicemails.



  •   Choose from our standard option of calling back clients the next business day, or receive SMS notifications for missed calls and MMS notifications for voicemails.

Whichever way you choose, your clients call the same Smith number, and you never miss an important call.

CRM Solutions

One of the earliest goals of Smith is to help busy professionals make more money. We continue to do this with a variety of options to fit your needs. We’ve listened to our Pros to set up solutions that:


  • Collect customer information for use in CRM software


  • Collect product information from callers
    sites


  • Automatically prevent
    from making it on your list

We’re growing with our Pros to build call answering customizations that help them do better business. When your situation doesn’t quite fit into a box, we are ready to build!

Jenn Marie

I began my writing and marketing career in 1993 for Taw Caw Little League, a community organization managed by my father at the time. At a young age, I learned the importance of well-written brochures, newsletters, and programs as well as the many challenges of running a fundraising concession stand.

But the unlimited supply of candy made it all worthwhile.

My childhood exposure to community development grew into an adult love of community service. As a young adult, I spent multiple years involved in full time community service through both Xavier University’s United Way Service Fellows program and National AIDS Fund AmeriCorps. During these times, I worked with young children and teens as an educator on literacy, sexual health, and HIV prevention.Helping others through communication was quickly becoming my passion.

Although active on the Internet since 1997, I first began working online in 2002 for Dell Computers. I was responsible for teaching people how to shop online, and it was a job I took very seriously.Upon graduation, I was hired by Microsoft, at the dawn of the Software as a Service (SaaS) and cloud computing boom. I completed three Microsoft certifications within a few months, vastly increasing my technical aptitude and sales skills.In 2010, I began leveraging the internet for projects that combined my journalism, customer service, and sales background. During that time, I completed writing projects for  a variety of internet marketing firms as well as established websites such as Avvo.com and Groupon.  I also worked part-time for Amazon.com as a virtual customer service agent.I’d built a career off of the internet, and was now ready to build my own business.I left Amazon in 2014 to build my business full time. A few months later, I founded Jenn Marie Writing & Marketing, LLC  with a team of four freelancers. Since then, we have scaled up and down to meet client demand for  content writing, blog posting, and social media management services.

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