Smith.ai vs. Nexa Receptionists: Live Answering Service Comparison

We have updated our article to reflect that, as of April 2019, Answer 1 is now Nexa Receptionists.

Are you missing calls and letting your leads and clients reach your voicemail? Don't miss out on new business or the opportunity to give your current clients a great experience with your brand. If you are struggling to keep up with client demand, it may be time to consider a virtual receptionist service. Discover the differences in features and pricing between Smith.ai virtual receptionists and Nexa Receptionists.

Setup Fees & Contracts

Smith.ai:

• No setup or cancellation fee
• No contracts
• Free consultation
• 14-day money-back guarantee
  

Nexa Receptionists:

• $90 setup fee
• No contracts
• 21-day money-back guarantee
  

Discussion: Smith.ai is the better option when it comes to getting started. With us, you never have to pay a setup fee, and we also let you try our services for up to a month for free. Each of Nexa's plans requires a $90 upfront activation fee.

Monthly Plans

Compare the monthly plans of Smith.ai and Nexa Receptionists.

Smith.ai:

• $240 for 30 live receptionist calls and 1 live transfer number
• $420 for 60 live receptionist calls and 2 live transfer numbers
• $900 for 150 live receptionist calls and 5 live transfer numbers
• Custom plans available
• 10% annual discount when paid up front
  

Nexa Receptionists:

• $239 for 100 minutes
• $525 for 300 minutes
• $749 for 500 minutes
• Customs plans available
  

Discussion: Smith.ai offers plans that are more affordable for both small and large businesses, as well as customized plans to fit your individual businesses' needs. For example, an average business call is on average, five minutes long (according to the 2015 Invoca Call Intelligence Report). With that in mind, Nexa Receptionists's 100-minute plan allows for only 20 calls; with Smith.ai, you get 30 calls for the same price as Nexa's smallest plan.

Moreover, Smith.ai blocks spam, sales, and wrong-number calls for free, while Nexa Receptionists charges for all calls, including spam. This is yet another way you will save money with Smith.ai.

Overage Costs

Smith.ai:

• $8.50/call on the $240/month plan
• $7.50/call on the $420/month plan
• $6.50/call on the $900/month plan
  

Nexa Receptionists:

• $2.39/minute on the $239/month plan
• $1.75/minute on the $525/month plan
• $1.50/minute on the $749/month plan
  

Features:

Smith.ai and Nexa Receptionists both provide the following features:

• Lead qualification & client intake
• Appointment scheduling
• Integration with popular CRMs
• Bilingual receptionists available
• North America-based receptionists
• Custom call handling procedures
• 24/7 live answering services
  

Smith.ai has the following additional features:

• Live call transfers
• Integration with all major calendaring and scheduling software programs
• Integration with helpdesk ticketing software programs
• Ability to map client history to the incoming number so clients receive personalized attention
• Messages texted to you
• Recommended business referral
• After-hours and overflow answering
• Facebook, webchat, and SMS answering
• Custom greetings
• Payment collection
• Daily call summary reports
• No charge for spam calls or wrong numbers
  

Nexa Receptionists offers the following additional features:

• Industry-specific virtual receptionists
• Mobile app
  

Discussion: Smith.ai and Nexa Receptionists both offer a robust set of services for businesses and solo professionals, but there are a few features that don't fit neatly within bullet points. One example: When you choose Smith.ai, we give you access to our whole team of virtual receptionists. At Nexa Receptionists your business will be assigned to a team of dedicated receptionists depending on your industry. While this initially appears to be a benefit to your customers, it is not always advantageous during busy seasons or when you start receiving more calls as your business grows. Equally, when you launch a new marketing campaign, you must allow time for new team members to be trained to handle your calls with services like Nexa Receptionists. At Smith.ai, any receptionist can answer your calls (thanks to our proprietary software presenting them with key information on your business at the right time, during each call), we can scale up or even down instantly to handle your call volume.

Additionally, with Smith.ai's per-call pricing, you get a predictable bill every month that is far easier to manage and maintain operations versus per-minute pricing. For example, you can see how many calls you have paid for, how many of those were from new leads or existing clients, and the results of those calls, whether it is new clients, appointments, or simply happier customers who have sent you more referrals. 

Summary

Nearly every business owner who is in the market for a virtual receptionist service wants to give callers the experience of an in-house receptionist at a fraction of the cost. That’s why Smith.ai and Nexa Receptionists provide such a full range of services that support many, if not all of the receptionist functions that a business needs, like lead intake and qualification, appointment scheduling, and integration with the tools you use every day, such as your CRM and calendar. 

While there are feature-based differences that distinguish Smith.ai as a more robust service, such as outbound calling, seamless integrations and add-on features, there is also a major price difference. Smith.ai's services are cheaper on a per-call basis, and Smith.ai also offers a lower starting price, which is ideal for small businesses and solo professionals who simply want overflow call handling to avoid callers reaching voicemail. For the most advanced yet affordable solution, Smith.ai is the clear choice.

Smith.ai Client Testimonial

Don't just take our word for it. Read what a long-time Smith.ai customer had to say:

“I've been using them for a while and they are invaluable to my law practice. Everyone says how great my receptionists are and I'm paying a fraction of the cost of an in house receptionist.”

- Regina Edwards, Edwards Family Law

Discover the Value of Smith.ai Virtual Receptionists

The team at Smith.ai is dedicated to helping your business run smoothly, enabling you to capture more leads, and making your existing clients even happier. To learn more about our virtual receptionist services, contact us at (650) 727-6484, or email us at hello@smith.ai. Sign up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee.