We have updated our article to reflect that, as of April 2019, Answer 1 is now Nexa Receptionists.
Are you missing calls and letting your leads and clients reach your voicemail? Don't miss out on new business or the opportunity to give your current clients a great experience with your brand. If you are struggling to keep up with client demand, it may be time to consider a virtual receptionist service. Discover the differences in features and pricing between Smith.ai virtual receptionists and Nexa Receptionists.
Discussion: Smith.ai is the better option when it comes to getting started. With us, you never have to pay a setup fee, and we also let you try our services for up to a month for free. Nexa Receptionists does not have a free trial period, and each of their plans requires a $90 upfront activation fee.
Compare the monthly plans of Smith.ai and Nexa Receptionists.
Discussion: Smith.ai offers plans that are more affordable for both small and large businesses, as well as customized plans to fit your individual businesses' needs. For example, an average business call is on average, five minutes long (according to the 2015 Invoca Call Intelligence Report). With that in mind, Nexa Receptionists's 100-minute plan allows for only 20 calls; with Smith.ai, you get those calls for $99 less per month. If your calls are just three minutes each on average, that will get you 33 calls for $239 with Nexa Receptionists. 33 calls with Smith.ai would be $140 for the 30-call plan, plus $7 for each of the additional three calls, amounting to an extra cost of $91 and a total cost of $231 per month, still less expensive than Nexa Receptionists.
Moreover, Smith.ai blocks spam, sales, and wrong-number calls for free, while Nexa Receptionists charges for all calls, including spam. This is yet another way you will save money with Smith.ai.
Smith.ai and Nexa Receptionists both provide the following features:
Smith.ai has the following additional features:
Nexa Receptionists offers the following additional features:
Discussion: Smith.ai and Nexa Receptionists both offer a robust set of services for businesses and solo professionals, but there are a few features that don't fit neatly within bullet points. One example: When you choose Smith.ai, we give you access to our whole team of virtual receptionists. At Nexa Receptionists your business will be assigned to a team of dedicated receptionists depending on your industry. While this initially appears to be a benefit to your customers, it is not always advantageous during busy seasons or when you start receiving more calls as your business grows. Equally, when you launch a new marketing campaign, you must allow time for new team members to be trained to handle your calls with services like Nexa Receptionists. At Smith.ai, any receptionist can answer your calls (thanks to our proprietary software presenting them with key information on your business at the right time, during each call), we can scale up or even down instantly to handle your call volume.
Additionally, with Smith.ai's per-call pricing, you get a predictable bill every month that is far easier to manage and maintain operations versus per-minute pricing. For example, you can see how many calls you have paid for, how many of those were from new leads or existing clients, and the results of those calls, whether it is new clients, appointments, or simply happier customers who have sent you more referrals.
Consider whether you really need 24/7 phone coverage, or if you could save money by opting only for Smith.ai's Monday through Friday coverage, which includes calls made between 5:00 am and 6:00 pm PST (8:00 am and 9:00 pm EST). It may be more prudent to set a custom after-hours voicemail, which Smith.ai provides, and have your receptionists return missed calls in the morning during business hours.
Nearly every business owner who is in the market for a virtual receptionist service wants to give callers the experience of an in-house receptionist at a fraction of the cost. That’s why Smith.ai and Nexa Receptionists provide such a full range of services that support many, if not all of the receptionist functions that a business needs, like lead intake and qualification, appointment scheduling, and integration with the tools you use every day, such as your CRM and calendar.
While there are feature-based differences that distinguish Smith.ai as a more robust service, such as outbound calling, seamless integrations and add-on features, there is also a major price difference. Smith.ai's services are cheaper on a per-call basis, and Smith.ai also offers a lower starting price, which is ideal for small businesses and solo professionals who simply want overflow call handling to avoid callers reaching voicemail. For the most advanced yet affordable solution, Smith.ai is the clear choice.
Don't just take our word for it. Read what a long-time Smith.ai customer had to say:
“I've been using them for a while and they are invaluable to my law practice. Everyone says how great my receptionists are and I'm paying a fraction of the cost of an in house receptionist.”
- Regina Edwards, Edwards Family Law
The team at Smith.ai is dedicated to helping your business run smoothly, enabling you to capture more leads, and making your existing clients even happier. To learn more about our virtual receptionist services, contact us Monday through Friday from 5am – 6pm PT at (650) 727-6484, or email us at firstname.lastname@example.org. The best way to get started is with our 20 call / 14-day free trial.
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