April 17, 2018

Smith.ai vs. LexHelper: Live Answering Service Comparison

Don’t lose business by missing phone calls. Choose the right virtual receptionist service to help ease the duties of owning and running a business. Compare features and pricing between Smith.ai and LexHelper virtual receptionists. 

Setup fees & trials

Smith.ai

  • No setup fee
  • No contract
  • 30-day/10-call free trial (whichever comes first)

LexHelper

  • $89 setup fee
  • No contract
  • Free 14-day trial period

Discussion: Smith.ai makes it much easier to get started with services than LexHelper. With a shorter free trial and a setup fee for each plan, LexHelper doesn’t allow you much of a grace period before charging you. We give you more time to decide if our services work for you, and setup is free.

Monthly plans

Smith.ai and LexHelper offer the following monthly plans:

Smith.ai

  • $60 for 10 live receptionist calls and 1 live transfer number
  • $150 for 30 live receptionist calls and 2 live transfer numbers
  • $450 for 100 live receptionist calls and 5 live transfer numbers
  • Custom plans available

LexHelper

  • $224 for 100 virtual receptionist minutes
  • $314 for 200 minutes
  • $404 for 300 minutes
  • $494 for 400 minutes
  • Custom plans available

Discussion: LexHelper has significantly higher prices for their monthly plans. Consider that an average business call is five minutes, according to Invoca call intelligence research. This means that for $150, Smith.ai can handle 30 five-minute calls, but LexHelper can handle only 20 for $224. Even if calls are three minutes each, LexHelper is able to handle just 3 additional calls for an extra cost of $74.

If all you need is an answering service to transfer calls and take short messages, LexHelper may suit your needs, but if you're looking for outsourced receptionists to help with lead capture, qualification, intake, payments, and appointment scheduling, you'll likely find the more affordable option is Smith.ai (note that some of these services are optional add-ons and may incur an additional fee; see our Pricing page for details).

Overage costs

Smith.ai

  • $6.00/call on the $60/month plan
  • $5.00/call on the $150/month plan
  • $4.50/call on the $400/month plan

LexHelper

  • $1.75/minute for "most plans"

LexHelper does not display overage prices on their site; this information was gathered by phone. Inquire for more details.

Discussion: Smith.ai charges the same rate for overage as we do for your regular calls according to your monthly plan, so you are never penalized for higher call volume. Per-call pricing is more predictable, and it makes it easy to compare your results at the end of the month. For example, if Smith.ai receptionists were able to book X appointments and capture Y new clients for you, you can easily determine how our service captured more business for you. It's much harder to do the math when you're paying by the minute.

Features

Smith.ai and LexHelper offer the following features:

  • U.S.-based receptionists
  • Bilingual services available
  • Appointment scheduling
  • Lead intake form completion
  • Outbound calls
  • Custom script building
  • Live call transfers
  • Services tailored to legal firms

 

Smith.ai has the following additional features:

  • Lead qualification
  • Payment collection
  • Integration with popular CRMs, like Clio, Lexicata, Capsule CRM, and more.
  • Integration with helpdesk ticketing software programs
  • Ability to map client history to the incoming number so clients receive personalized attention
  • Messages texted to you or forwarded to a Slack channel
  • Custom greetings and after-hours voicemail
  • Daily call summary reports
  • No charge for spam calls or wrong numbers

 

Discussion:  Smith.ai and LexHelper offer very similar services, and both have deep experience in handling calls for legal practices. For example, at Smith.ai, we know that certain calls should always be live-transferred to you, such as when a judge or courthouse calls. The main difference in service offerings between Smith.ai and LexHelper is that Smith.ai offers integrations with your systems that add efficiency. For example, we can automatically pass caller information and post-call notes into your CRM or practice management program, or create a ticket in your customer support software. Even if your software doesn't have an open API, we can typically use Zapier to automate a workflow that reduces work for you, such as copying and pasting notes into your digital records.

Note that at LexHelper, appointment scheduling and lead intake form management each have their own separate charges and setup fees. At Smith.ai, some of our services are optional add-ons that incur fees, too. Please see our Pricing page for details.

Summary

In their company mission statement, LexHelper claims their focus is working for law offices. So, even though they provide services for various types of businesses, they focus their energy and training on the legal clients. This could possibly change their quality of service when it comes to other industries. At Smith.ai, on the other hand, our virtual receptionists are trained and capable to handle calls for a variety of businesses, though we have deep expertise in working with legal firms, too.

At Smith.ai, we want to give your callers the experience of speaking with an in-house receptionist. So, we spend time learning about each of our clients. When they answer calls, our receptionists don’t have to rely on impersonal scripts; the conversation flows naturally. And, with lower prices and more features, Smith.ai offers a better value and a more complete service for your money.

Smith.ai client testimonial

Smith.ai virtual receptionists provide exceptional customer service at an affordable price, but don't just take our word for it. Read what one of our longtime clients had to say:

“Wonderful answering service! I'm a solo practitioner attorney and I can't get to my phone at all times. I know that my phones will be answered professionally at all times. The ability to text updates to Smith without fussing with an app is a huge bonus. I highly recommend.”

- Regina Edwards, Edwards Family Law

Discover the value of Smith.ai virtual receptionists

Let us tell you more about how our virtual receptionists can support and grow your business. Give us a call Monday through Friday 6 AM to 6 PM PST at (650) 727-6484. Or, email us at support@smith.ai. The best way to get started is with a 30-day/10-call free trial.

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