If you’re not invested in live chat yet, you should be. There are several different apps and solutions out there that can take your GoDaddy site to the next level and help you deliver a better caliber of service to your audience.
Almost half of all consumers report preferring live chat as a means of contacting a brand, and yet less than 10% of all websites are even using a chat service or app. For you, that means you’re getting in ahead of the competition. For your audience, it shows that you want to deliver more and give them a reason to keep coming back.
Why chat apps? Well, they can do a lot for your business, including giving you an easier way to communicate with people. However, when it comes down to it, it’s a win-win for everyone:
Of course, the one thing that adding chat can do that matters most is that it creates the opportunity of choice and real-time solutions for the user.
People love having choices and when it comes to communicating with brands that they use, it’s more valuable than you might realize. In the guide below, we’ll go through a list of the best chat apps that you can install on your GoDaddy site to give your audience the engagement that they deserve.
We could go on for days with benefits and exploring the pros and cons of live chat, but the fact of the matter is that it’s now becoming a staple in the minds of your customers, and you need to get on board before they get on their way to finding another brand to do business with. Check out the list below and learn more about what chat apps have to offer so that you can pick the best one for your business with ease.
(Pro Tip: Whichever app you choose, GoDaddy will require that you embed it in the HTML with an embed code. You can learn more about installing live chat on GoDaddy here.)
There’s also the option to free up your time instead and look to the dedicated agents at Smith.ai to handle your website chat and other customer service needs. We’ll discuss that more at the end, though. For now, here’s a look at the top 10 chat apps for GoDaddy.
The Smith.ai Chatbot offers a fully customizable chatbot that delivers powerful communication solutions for your brand. The machine learning capabilities allow the bots to get smarter as they go, leaving you to take care of business and trust that the bot is doing its job. You don’t have to monitor the widget and you can setup FAQs and canned responses to keep things organized.
The Smith.ai Chatbot also integrates with all of your software and tools, allowing you to get chat transcripts and contacts sent to your CRM, email, and more. You’ll enjoy total device compatibility, with optimization to ensure the bot works flawlessly on mobile and desktop alike. The best highlights include:
Chatfuel makes it easy to create simple chatbots for your website, and even lets you integrate Facebook Messenger if you choose. You can create AI-powered chatbots that rely on machine learning to service your customers and keep the conversation going. You can add and share content, integrate with social media, and even send automated messages and setup an FAQ section.
Chatfuel is one of the most reliable platforms available and it is used by some major brands around the globe, including Adidas, Volkswagen, and others. It makes chatting simple and allows your users to get all the information they need. The third-party integrations help keep things organized and give you the chance to streamlining communications, too. Check out key features like:
ManyChat offers a basic chatbot and it’s considered among the best available today. There is no coding required and the drag-and-drop feature makes it simple to integrate the chatbot anywhere you’d like. You can use this with Facebook Messenger or as an independent chatbot for your website. Plus, it lets you setup welcome messages, custom auto responses, and more.
ManyChat will allow you to have unlimited broadcasts, but you can only have 500 subscribers. You’ll be able to give people the option to opt-in as a subscriber or remain a guest, and you can customize the bot in several different ways. This allows you to use the chatbot as a marketing tool, too, giving you the chance to improve lead gen and more. The best features include:
Userlike is a messaging platform and chat tool for web, mobile, and messaging. The free version of their services allows for one agent, one chat widget, and unlimited chats, which can be more than enough for SMBs looking to get their foot in the door. Userlike integrates with Facebook Messenger and SMS so your communication channels always stay connected. How it works is when a chatter initiates a chat, chabot will instantly welcome them. After the bot has collected some information from your chatter, your agent will be notified and log on to assist the chatter as best they can. Check out some of their key features:
SalesIQ from Zoho is an all-in-one platform for customer engagement that provides customer support in the form of live chat and more. It also provides you with robust analytics to assist in improving the visitor experience. You can even improve your own sales opportunities and conversion rates, thanks to site behavior. Store contact information, create your own rules for notifications, and even share screens to get maximum results.
Zoho SalesIQ has automatic triggers that ensure customers get routed properly and chatbots can be added for enhanced choice for your audience. You’ll have the choice to create an FAQ section, and even integrate with the Zoho CRM (if you use it) and the rest of your tech stack so that everything is streamlined. Highlights include:
If you really want to keep your audience comfortable, WhatsApp has its very own live chat integration that you can use on your website. That allows your brand to get a dedicated live website chat tool and your audience to communicate with you on a platform they’re already using. What more could you ask for?
Well, regardless of what you ask, it offers 24/7 availability, easy installation, and plenty of customization options. All you have to do is install the app, add your WhatsApp number or group ID, and then you’ll be on your way. Check out features like:
Pure Chat is a plugin that is 100% free, giving brands everywhere the chance to get on board with live chat even if they don’t have a dime in the budget for it. This chat tool offers plenty of customizations and allows you to choose how the app renders when agents are offline. You’ll have the choice of offline indicators, away messages or email options, or the option to hide the widget entirely until it’s staffed again.
There are no ads or spam to worry about here, either. The Engagement Hub is probably our favorite feature, which is where visitors will be able to pick and choose how to communicate with your brand: live chat, phone, email, or even Google Maps or Twitter. There are additional features to find in the upgraded paid version and the app integrates easily with the tools you already use. Check out highlights like:
ClickDesk offers a solution that’s totally free for up to 10 users, with customization features like display options and more. You can handle up to 25 tickets at a time and 30 chats simultaneously with the free version, and there are other platforms available if you want more features or additional agent access.
ClickDesk includes options for security features and audio calling, along with a dynamic communication solution that will make it easy for your customers to reach you. You can invite people to chat, get social shares, and even see customers typing in real time. Check out highlights like:
Tidio has some impressive features like multiple languages and the ability to setup accounts for multiple agents. You can even store contact information, customize the chat features and display elements, and more. Automated messages ensure that you never miss a customer even when your agents are away or otherwise engaged.
Tidio integrates with all kinds of tools and software. You can use all the features to connect with your customers with a dynamic chat tool that will revolutionize your business. Users also get free access to the Pro features for the first seven days. Plus, you’ll enjoy things like:
HubSpot is a leader in online marketing and customer service tools, with its CRM platform being one of the most used on the market today. As part of the solutions offered by this tool, you’ll find a great chat plugin with free basic access. You can integrate the All-in-one marketing suite or just use the live chat tool, making it easy to get what your business needs.
Of course, the marketing suite offers some impressive features that you might appreciate, and HubSpot knows exactly what it takes to streamline your operations and deliver premium solutions for your customers. You can even choose between installing just the live chat tool or you can add a chatbot that offers another way to connect with your audience. Some of the key features include:
Of course, there’s more to communication than just using a chat app. You really need to understand how to integrate live chat and manage it properly. And, if you’re like most brands today, the last thing that you need is one more thing to manage. That’s where the team at Smith.ai comes in. Our dedicated live chat agents can field all your chats to ensure that no message goes unanswered even when you’re not around.
At Smith.ai, we also include premium white-glove setup and installation with every single staffed chat plan. That includes our software, which is available in English and Spanish, and a team of experienced agents that will make it their job to be the best face of your business. We can even field your SMS text messages and more.
You can learn more when you schedule a consultation to discuss live website chat from Smith.ai, along with solutions like lead intake, appointment scheduling, and so much more. You can also reach us at email@example.com or (650) 727-6484.