Chat

WEB CHAT SERVICES

Live Agents

Friendly, professional, live agents available to answer questions and qualify from 5am – 9pm PT / 8am – 12am ET.

Friendly Demeanor

Our chat agents have years of experience and converse in clear American English.

Familiar with Your Business

We’ll answer customer questions about hours, payment methods, services provided, and more.

Customized Greetings

Your live chat and after-hours chat bot will greet clients using a personalized greeting specified by you.

Proactive Chat

The level of “assertiveness” of your chat widget is up to you. Determine whether your chat widget proactively prompts the web visitor to engage in a conversation, and also the length of time before such prompts occur.

Custom Branding & Colors

Choose how your chat widget looks on your website so it matches your overall design and branding.

Custom Placement

Choose where your chat widget is displayed — sitewide or on specific-pages

Custom Timing

Choose what hours Smith.ai receptionists respond to chats on your website (as long as it is within 5am – 9pm PT / 8am – 12am ET, Monday through Friday).

Mobile-Optimized

Our chat widget works on every device and browser -- computer, tablet, or phone -- so no matter what your web visitors use to visit your website, they can access instant help via web chat.

After-Hours Chat Bots

Our receptionists answer live chats from 5am – 9pm PT / 8am – 12am ET. After those hours, your custom AI chat bot kicks in for 24/7 responsiveness to new leads and existing clients seeking answers, appointments, and more.

Custom-Built Knowledge Base & Q&A

Build a knowledge base that makes accessing answers to common questions easy for our live receptionists and your after-hours chat bot.

Text Answering

Our live agents answer text messages sent to your business. Following your custom instructions, we can capture, screen, and schedule new leads. Add text answering to live website chat with all of the same features available.

Real-Time Translation

We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists. The receptionists’ chats in English are in turn translated instantly back into Spanish, bringing fluency to conversations that otherwise would not be possible. (Note: Smith.ai does have Spanish-speaking receptionists, but not every receptionist is bilingual).

Referrals to Recommended Businesses

We can monetize your "bad leads" by referring them to someone on your custom list of businesses, from whom you earn a referral fee.

Email Summary of Chats

We’ll answer customer questions about hours, payment methods, services provided, and more.

APPOINTMENTS & INTEGRATIONS

Appointment Scheduling

We’ll gladly book appointments for you and your clients, on your own calendar. We can even prequalify.

E-Commerce Order Integration

Your receptionists can gather e-commerce details such as order number, item info, and address.

CRM Integration

Smith.ai can integrate with CRM software to sync visitor information, notes, and more.

New Client Intake

We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.

Lead Data Gathering

We'll capture and qualify your leads based on your custom criteria, such as their service needs, where they heard about you, and more.

Customer Service and Support Desk

We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.

WEB SERVICES

Works with Popular Website Hosting Platforms

Our state-of-the-art technology makes it easy to embed our chat widget on your website, whether your site is built on Wordpress, Wix, WebFlow, or other website platforms.

BILLING & FEES

Easy Billing

You’ll always know what you are paying for. Base monthly fee, and any overage. That’s it.

No Hidden Fees

You won’t find any surprises on your bill from Smith.ai. We like to keep things simple for you.

No Setup Fees

There is no setup fee, or setup fee called something else to hide it from you. Joining is easy and fast.

No Cancellation Fees

Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.

CHAT SERVICES & SPAM BLOCKING

No Charge for Spam or “Wrong Business” Chats

Spam and unwanted chats from people who accidentally landed on your website (instead of the website they intended to visit) don’t count towards your monthly chat quota.

AVAILABILITY & HOURS

We Cover PST Through EST

We cover all continental USA time zones from 5am – 9pm PT / 8am – 12am ET, Monday through Friday. After those hours, our AI chat bot responds according to your custom settings for 24/7 responsiveness.

Worldwide Service

As long as you can access your cell phone or email, you can receive chat summaries — anywhere in the world.

CUSTOM PLANS TAILORED TO YOUR BUSINESS

At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at hello@smith.ai or call us at (650) 727-6484.