Friendly, professional, live agents available to answer questions & qualify leads 24/7. Our chat agents have years of experience in customer service or hospitality.
Your live chat will greet clients using a personalized greeting specified by you.
We’ll answer customer questions about hours, payment methods, services provided, and more.
We can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Choose how your chat widget looks on your website so it matches your overall design and branding.
Choose where your chat widget is displayed — sitewide or on specific-pages. And you can choose between different styles, such as a chat bubble in the lower right or a "tab" on the left.
The level of “assertiveness” of your chat widget is up to you. Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Our chat widget works on every device and browser — computer, tablet, or phone.
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
In addition to web chat, our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads. Add SMS text answering to your Live Chat plan for free.
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients. Add Facebook Messenger to your live chat plan for free.
We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists. The receptionists’ chats in English are translated back into Spanish, bringing fluency to chat conversations. (Note: Smith.ai does have Spanish-speaking receptionists, but not every receptionist is bilingual.)
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.
We’ll gladly book appointments for you and your clients, on your own calendar. We can even prequalify.
Your receptionists can gather e-commerce details such as order number, item info, and address.
Smith.ai can integrate with CRM software to sync visitor information, notes, and more.
We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.
We'll capture and qualify your leads based on your custom criteria, such as their service needs, where they heard about you, and more.
We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.
Our state-of-the-art technology makes it easy to embed our chat widget on your website, whether your site is built on Wordpress, Squarespace, Wix, WebFlow, or other website platforms.
You’ll always know what you are paying for. Base monthly fee, and any overage. That’s it.
You won’t find any surprises on your bill from Smith.ai. We like to keep things simple for you.
There is no setup fee, or setup fee called something else to hide it from you. Joining is easy and fast.
Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.
Spam and unwanted chats from people who accidentally landed on your website (instead of the website they intended to visit) don’t count towards your monthly chat quota.
With live agents available 24/7, our friendly & prompt chat service is available in all time zones around the world.
Live chat agents work in tandem with AI technology so common questions are answered automatically, with live agents available to carry out full conversations.