Sean Lund-Brown

Today’s companies are finding themselves in need of more outsourced services than ever before. Remote receptionists are becoming a preferred choice for those who want to have dynamic phone services without having to dedicate in-house staff to the task. Throughout this article, we’ll discuss the remote receptionist, including their job role, available services and solutions, and how they are an investment, not an expense.

Learning marketing and sales terms can help you build more effective campaigns to generate and convert leads. Our company can screen leads for you.

Customer service can be difficult but also incredibly rewarding. Staff members with the ability to work with difficult clients and situations, solve problems, and brighten up a customer's day are priceless. For employers, finding an individual who is realistic and positive about the job is an absolute must. These are the employees you want; the ones who will work hard for your company, take pride in their work, and should never be taken for granted. Hiring great staff for your small business can be daunting, but there are many ways to do so.

This small business owner’s guide will give you some insight into the types of loans you may qualify for and the benefits of getting loans.

To hire and retain great salespeople, vet candidates with a thorough interview process. Offer incentives and opportunities for professional development.

There are particular qualities to look for and paths to take when hiring and training great managers to work in a virtual or hybrid office environment.

Whether you need to learn how to set up your business profile or handle negative reviews, we provide a guide on how to navigate Google, Yelp, BBB, and Angi.

Building effective customer service strategies involves learning key terms in the industry. We teach you definitions for customer service terms.

Local SEO can be tricky, but once you have a grasp of how it works and what the best practices are, it will become much easier to handle. Since as many as 46% of searches are made on Google for local businesses, and 76% of those searches will result in a visit to the store within 24 hours, it’s critical that your local SEO is on point. When you have more than one location, it might be a bit more work, but it’s still just as simple. Here’s what you need to know.

NATO developed the phonetic alphabet to prevent miscommunications and spelling mistakes, especially when communication is taking place between people from different countries or with different accents and dialects. In 1956, it debuted as a tool for pilots to communicate effectively and within a few years, it was the standard, established universal phonetic alphabet to be used for all civilian, military, and amateur radio communication.