Instead of outsourcing to a run-of-the-mill, over-extended call center with impersonal, robotic agents, or letting your after-hour inquiries go straight to voicemail, you can cover your bases 24/7 with Smith.ai’s inbound call center services. A team of ‘round-the-clock live remote receptionists act as your live answering service — way better for business and your client relationships than impersonal, robotic-sounding call center agents.
Manage appointments, intake new clients, assist loyal customers, promote a better customer experience, and save time for what’s most important: the good work you do for your clients and customers. All without ever picking up the phone yourself, unless you choose to accept call transfers.
Smith.ai is the inbound call center solution you’ve been looking for. We’ll provide the call center solution services your business and employees need without wasting your time or money.
Above & Beyond a Call Center
We do way more than just call-answering — our virtual receptionists take care of your business’ needs, such as scheduling appointments, collecting payments and intaking leads, while you handle everything else. And all virtual receptionists are based in North America.
Predictable & Affordable Pricing
Unlike other inbound call center solutions, you pay per call, not per minute, so monthly bills are predictable and don’t go up or down based on chatty callers.
Free Spam Blocking
Smith.ai technology blocks spam from 20 million known robocallers and spammers, instantly, so they never even interrupt our receptionists from their hard work. We can also block numbers individually if nuisance callers contact you, but aren’t on our global spam list. All spam, sales, and wrong-number calls are always free.
Never Miss an Important Call
You can’t answer every ringing phone, but our team can make sure you still land or keep the client on the other end. We can warm-transfer leads, and even pre-screen leads based on your custom criteria and questions, so we only interrupt you when we have a great potential new client on the line (or an existing one!).
Highest Sound Quality For an “In-House” Feel
With superb bandwidth, hardware, and quiet backgrounds, our receptionists are poised to represent your business professionally every time. We even have our own teams of managers that monitor call handling performance for you. Your callers and clients will never know the difference between your office and our virtual receptionists.
FriendlyTeam of Sales & Support Professionals
Our North America-based virtual receptionists are more than just call center agents. They provide helpful communication with an ever-present smile on their faces, even if your clients can’t see them over the phone. Our staff come with years of customer service, hospitality, and office management experience, so you can rest easy that seasoned professionals are on the lines.
Technology-Driven Efficiencies & Integrations
We integrate with your business software, so calls, chats, calendar appointments, and texts are logged in your CRM, calendar, and marketing automation programs. With integrations to popular programs like Salesforce, HubSpot, and Calendly, plus 1,000s more that we connect to through Zapier, your data is always instantly logged and there’s no data entry chores for your staff to sync up your systems.
Live Answering Service
Our answering service provides live agents pick up every incoming call, 24/7, giving your clients and customers a meaningful experience every time. As a result, this will promote brand loyalty, customer service, and trust.
Our appointment scheduling service will fill your calendar with qualified leads, schedule and reschedule appointments, then send reminders and follow-ups. Redirect your focus from appointment setting to the people and problems that require your attention.
We don’t stop working just because your team has gone home for the night. We know how important lead generation and customer support can be. That’s why our after-hours answering service ensures that you don’t miss out on a promising business opportunity.
SMS Text Answering & Messaging
Phone calls aren’t the only way to get in touch anymore. Chat support via SMS can help reach a different customer base. Don’t limit your business’ reach when we can cover it all with an SMS answering service and live-staffed chat service.
Lead Screening & Intake
We’ll perform new client intake, plus vet potential leads for you, passing along only the relevant contacts. No more time wasted on the wrong kind of calls that hinder the business process. Our lead qualification services take care of that for you.
We’ll fit right into whatever programs you already rely on, whether it’s CRM software or Slack and Microsoft Teams. Streamline your business and your communications.
And so much more
Whatever your business’ receptionist needs, our professional answering services have you covered, 24/7.
So, what’s the difference between virtual receptionists and call center services? It’s simple. Virtual receptionists seamlessly integrate into your business, handling inbound calls, scheduling appointments, and performing tasks as an in-house receptionist would. Whereas, call center service agents are only trained in what’s absolutely necessary, which can result in an impersonal, low-quality experience.
Other benefits of a virtual receptionist include:
Discover the difference between virtual receptionist and call center services and decide what’s best for your business.
With a metadata-enriched dashboard, detailed call summaries, and access to real-time call data, you’ll have the key information you need to strengthen your approach, better serve customers, and close more sales. Plus, Smith.ai's call recording & transcription allows you to listen to recordings of your calls to hear what clients have to say, so you can get all the benefits of being on a call without actually having to be on a call.
Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made. Learn more.