Smith.ai vs. Ansaring: Live Answering Service Comparison

If your business is in need of some help from a virtual receptionist, make sure you choose the right service for your business. Discover the differences in pricing and features between Smith.ai and Ansaring.

Setup Fees & Trials

Smith.ai


  • No setup fee


  • No contracts


  • 20-call / 14-day free trial (whichever comes first)

Ansaring


  • $150 setup fee

Discussion: At Smith.ai, we offer a free trial period and do not require you sign a contract. That way, it’s easy and stress-free to get started with our services. Ansaring, on the other hand, charges a $150 fee just to get started.

Monthly Plans

Smith.ai and Ansaring offer the following monthly plans:

Smith.ai


  • $140 for 20 live receptionist calls and 1 live phone transfer


  • $300 for 50 live receptionist calls and 2 live phone transfers


  • $600 for 120 live receptionist calls and 5 live phone transfers


  • Custom plans available

Ansaring


  • $70.00 for 50 calls answered


  • $100.00 for 100 calls answered

Discussion: Although Ansaring offers cheaper monthly pricing, you won’t get the same level of quality service that you’ll get with Smith.ai. We offer affordable monthly pricing based on the level of your call volume, and each plan includes many advanced features that Ansaring does not.

Overage Costs

Smith.ai


  • $7/call on the $140/month plan


  • $6/call on the $300/month plan


  • $5/call on the $600/month plan

Ansaring


  • $0.70 per call on the $70/month plan


  • $0.50 per call on the $100/month plan

Discussion: Again, Smith.ai charges more per call. However, our quality customer service and advanced features are worth the investment. With Smith.ai, you’re hiring a team that can help grow your business. With Ansaring, you’re only hiring overflow call help. 

Features

Smith.ai and Ansaring both offer the following features:


  • Call forwarding


  • Custom call handling procedures


  • Message delivery

 

Smith.ai has the following additional features:


  • Live call transfers






  • Integration with all major calendaring and scheduling software programs



  • , like Clio, Lexicata, Capsule CRM, and more.


  • Integration with helpdesk ticketing software programs


  • Ability to map client history to the incoming number so clients receive personalized attention


  • Messages texted to you or



  • Custom greetings and



  • Lead qualification & lead intake form completion


  • Daily call summary reports


  • No charge for spam calls or wrong numbers

 

Ansaring offers the following additional features:


  • 24/7 live answering service


  • Scheduled fax or email


  • Inbound order entry

Discussion: Smith.ai is a viable option that will grow with your business. With many advanced features like mapping client history, integration with popular CRMs, and daily call summary reports, Smith.ai can offer tools that not only handle calls, but organize your business overall.

Summary

At Smith.ai, we have a talented and experienced team of virtual receptionists. They each take the time to learn about the ins and outs of your business. At Ansaring, however, many of their receptionists’ interactions with callers are prompted from a dry script verbatim. This reliance on a script can lead to an impersonal interaction on the phone—which you don’t want for your customers.

Smith.ai Client Testimonial

Here’s what a happy Smith.ai client had to say:

“Amazing service especially for new small business owners providing a breath of fresh air in direct contrast of having artificial intelligence taking over creating such as disconnection with out customers. Smith has been great as it allows calls to be filtered before they are transferred to me.”

- Ernest Santos

Learn More About Smith.ai Virtual Receptionists

Our virtual receptionists are here to support your growing business. To learn more about our services and features, call us at (650) 727-6484 Monday through Friday between 5am – 6pm PT or email support@smith.ai.

Try Smith.ai for free

Accelerate growth with live receptionists and AI.
Get a 20-call/20-chat trial now!

Contact our sales team today at (650) 727-6484 or schedule a call.

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