Smith.ai vs. Ansaring: Live Answering Service Comparison

Angie Wilson

If your business is in need of some help from a virtual receptionist, make sure you choose the right service for your business. Discover the differences in pricing and features between Smith.ai and Ansaring.

Setup Fees & Trials

Smith.ai

Ansaring

  • $150 setup fee

Discussion: At Smith.ai, we offer a free trial period and do not require you sign a contract. That way, it’s easy and stress-free to get started with our services. Ansaring, on the other hand, charges a $150 fee just to get started.

Monthly Plans

Smith.ai and Ansaring offer the following monthly plans:

Smith.ai

  • $210 for 30 live receptionist calls and 1 live phone transfer
  • $360 for 60 live receptionist calls and 2 live phone transfers
  • $750 for 150 live receptionist calls and 5 live phone transfers
  • Custom plans available

Ansaring

  • $70 for 50 calls answered
  • $100 for 100 calls answered

Discussion: Although Ansaring may seemingly offers cheaper monthly pricing, you won’t get the same level of quality service that you’ll get with Smith.ai. We offer affordable monthly pricing based on the level of your call volume, and each plan includes many advanced features that Ansaring does not.

Overage Costs

Smith.ai

  • $7.50/call on the $210/month plan
  • $6.50/call on the $360/month plan
  • $5.50/call on the $750/month plan

Ansaring

  • $0.70 per call on the $70/month plan
  • $0.50 per call on the $100/month plan

Discussion: Again, Smith.ai charges more per call. However, our quality customer service and advanced features are worth the investment. With Smith.ai, you’re hiring a team that can help grow your business. With Ansaring, you’re only hiring overflow call help, something Smith.ai can help you with while providing dozens of other valuable services.

Features

Smith.ai and Ansaring both offer the following features:

  • Call forwarding
  • Custom call handling procedures
  • Message delivery

Smith.ai has the following additional features:

Ansaring offers the following additional features:

  • Scheduled fax or email
  • Inbound order entry

Discussion: Smith.ai is a viable option that will grow with your business. With many advanced features like mapping client history, integration with popular CRMs, and daily call summary reports, Smith.ai can offer tools that not only handle calls, but organize your business overall.

Summary

At Smith.ai, we have a talented and experienced team of virtual receptionists. They each take the time to learn about the ins and outs of your business. At Ansaring, however, many of their receptionists’ interactions with callers are prompted from a dry script verbatim. This reliance on a script can lead to an impersonal interaction on the phone – which you don’t want for your customers.

Smith.ai Client Testimonial

Here’s what a happy Smith.ai client had to say:

“Amazing service especially for new small business owners providing a breath of fresh air in direct contrast of having artificial intelligence taking over creating such as disconnection with out customers. Smith has been great as it allows calls to be filtered before they are transferred to me.”

- Ernest Santos

Learn More About Smith.ai Virtual Receptionists

Our virtual receptionists are here to support your growing business. To learn more about our services and features, sign up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!

Try Smith.ai now

Accelerate growth with live receptionists and AI. Get started risk-free for 14 days!

Accelerate growth with live chat agents and AI. Get started risk-free for 14 days!

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Contact our sales team today at (650) 727-6484 or schedule a call.

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