Switching to Smith.ai from Another Virtual Receptionist Service

When you’re trying to grow your business, any change can be scary. We’ve heard a lot of feedback from our customers about their experience switching to Smith.ai. (All of the quotes in this article are real, from our customers.) Some professionals will stick with a product or service that does a mediocre job in fear that changing it up could create more catastrophe and chaos. 

Just yesterday one of our potential pros told us so:

"It's just a bandwidth issue for me right now...I would still like to [switch] once I can get my head above water."

Maybe you’ve signed up with another service like CallRuby or ReceptionHQ and you’ve noticed that, while you may have a little less to do each day, there’s a lot more that you wish you could delegate to your virtual receptionists. But, changing services seems like a lot more trouble than it may be worth. After all, you’ve already tried a popular service, but maybe they just aren’t quite what you had hoped for. Some of our pros converted to us with the same fears in mind.

“I read in several places that Call Ruby was the Cadillac of the virtual receptionist world. I was fearful of changing a thing because my office's reputation is important to me and I perceived anything but Call Ruby to be a downgrade”

"I was very leery of changing services. After all, Ruby is viewed as the best."

At Smith.ai, we pride ourselves on our receptionists’ abilities. It is our standard to go above and beyond that of our competitors to help your business needs in a variety of ways. With fully customizable options like live transfer, appointment booking and outbound calling, our receptionists will help you schedule or manage your workday more efficiently.

Another perk of becoming a Smith.ai client is that our pricing cannot be beat! Unlike many of our competitors who charge you by the minute, Smith.ai provides virtual receptionist service pricing based on calls, not time.

 “I was also put off by the cost. Ruby would sometimes let potential clients ramble for 10 minutes or more -- not great if I'm paying by the minute. I decided it was too expensive for the product I was receiving.”

We have designed affordable plans that allow you to worry less about those unpredictable bills month-to-month. Another great feature included in all of our plans is the real-time status settings via text message, which allow you to redirect calls, disable your live transfer lines temporarily and check your monthly call quota at any time.

Many of our current clients were once customers of other competing virtual receptionist services. Our team (along with our super-smart answering service technology) and excellent service won them over, hands-down! 

“My experience thus far has been that Smith.ai has offered superior service to that of Ruby at less cost...I couldn't be more pleased. The call summaries are coherent and offer just the right amount of detail. The names of callers are more often spelled correctly than before. The screening and filtering of junk calls seems better. They have gone out of their way to get to know my office and handle calls accordingly. The receptionists sound very professional. Just wow - seems too good to be true…”

Not only are the agents here at Smith trained to provide you with great service, but we also pride ourselves on being efficient in delivering important details of your calls to you, minutes after they come in. There may be times when you need to email over a quick change of instructions, or a note for special handling of calls for that day. Rest assured that our support team is on duty throughout our entire business day to assist with any questions or concerns that you may have — a service many of our competitors fall short on.

“The other day I was trying to settle a case with a bank attorney. I emailed LexReception to put him through. No answer. I went onto my dashboard to see if I could do it there. No option to do that. I even tried the "live  chat" feature. No response. It took about 3 hours total for them to actually process my instruction. It was pretty frustrating.”

Coming from humble beginnings ourselves, we understand the demands required of a small business or startup. We have created our virtual receptionist services so that you have more customization, more control and more support for your business needs — without the hassle of apps to download, dashboards to log in to, email tickets, or live chat features. We try to work exactly like a real receptionist would, in your own office.

“I never thought I'd find a company comparable to Ruby Receptionists but I believe you are actually better than they are.”

From answering calls and taking messages to booking appointments and confirming

information with your clients, the answering service team at Smith.ai strives to help streamline your business day. If you are interested in learning more about the services provided by Smith.ai, please reach out to us at hello@smith.ai, or just get going risk-free with our 14-day money-back guarantee.