The default setting on your account is to receive call summary notifications to your primary email address, immediately after a call is completed. However, you can receive notifications via SMS (text) instead of, or in addition, to these emails. You can also change the recipients of call summary notifications by caller type.
Everyone has a preferred way to review their call summaries. We offer three ways to be notified: via email, SMS, or both. Here's how they work:
Email-only deliveryIf you opt for email delivery, you can designate one or multiple recipients.
SMS-only deliveryIf you opt for SMS delivery, you can designate one or multiple recipients.
Email and SMS deliveryIf you opt for both email and SMS delivery, you can designate one or multiple email recipients, but only one SMS recipient.
Let's say you're a partner in a two-lawyer firm. You may want all summaries of calls for your partner to go to him or her, and all your call summaries to go to you, and then all summaries of "undesignated" calls to go to both of you, plus your legal secretary. We can support this, and many other scenarios where it's important for notifications to be sent to specific members of your team.
To change your delivery method for, and/or update recipients of, call summary notifications, email your directions to firstname.lastname@example.org. Changes can often be made within one business day.
Do you use Slack to communicate at work? You can also receive notifications in a Slack channel designated for Smith.ai messages. Learn how to enable Smith.ai call summary notifications in Slack.
If you need help determining the best way to receive your call summary notifications, we'd be happy to guide you. Please email us at email@example.com or call us at (650) 727-6484 Monday through Friday between 5am – 6pm PT for assistance.