Smith.ai vs. RingBird: Live Answering Service Comparison

Angie Wilson

Business owners can save a lot of money by using a live answering service, compared to employing a receptionist in-house. But how do you know which is right for your business? Find the right service for you by comparing Smith.ai virtual receptionists to RingBird.

Setup Fees & Trials

Smith.ai

RingBird

  • Free demo

Discussion: Smith.ai wants to make it easy for you to learn about our service, so you can be confident in making a commitment. That’s why we let you try our virtual receptionist services for up to 14 days risk-free with our money-back guarantee. RingBird, on the other hand, only lets you try a quick demo, which may not give you as much insight on how the service will work for your particular company.

Monthly Plans

Smith.ai and RingBird offer various monthly plans depending on your business’s needs.

Smith.ai

  • $210 for 30 live receptionist calls and 1 live phone transfer
  • $360 for 60 live receptionist calls and 2 live phone transfers
  • $750 for 150 live receptionist calls and 5 live phone transfers
  • Custom plans available

RingBird

  • $210 for 100 minutes
  • $400 for 200 minutes
  • $950 for 500 minutes
  • $1,800 for 1,000 minutes
  • Custom plans available

Discussion: Smith.ai offers a lot more affordable rates for small and large businesses, including law firms. At their lowest plan, RingBird charges about $2.10 per minute. At Smith.ai, if each call on average lasts about five minutes, you’re only paying about $1.40 per minute.

Overage Costs

Smith.ai

  • $7.50/call on the $210/month plan
  • $6.50/call on the $360/month plan
  • $5.50/call on the $750/month plan

RingBird

  • $2.10/minute on the $210/month plan
  • $2/minute on the $200/month plan
  • $1.90/minute on the $950/month plan
  • $1.80/minute on the $1800/month plan

Discussion: Because we charge per call and not per minute, your callers can take their time with our receptionists and won’t feel like they’re getting rushed off the phone to avoid overages. Our virtual receptionists will take the time to learn about your clients, answer any questions they can, and resolve issues. It’s more about building relationships with your callers than simply answering and forwarding calls.

Features

Smith.ai and RingBird offer the following similar features:

  • 24/7 live answering service
  • US-based receptionists
  • Bilingual receptionists available

Smith.ai has the following additional features:

RingBird offers the following additional features:

  • Specifically trained for law firms 

Discussion: RingBird is a virtual receptionist service created specifically for law firms. And because they are new, they do not have as many advanced features and services as Smith.ai. We’ll not only answer any calls coming in for your business, but we’ll also track call history, mapping client history and building those relationships. Our team will also assist with lead generation and qualification, helping grow your business. We’re here to put hours back in your day and act as an extension of your team.

We want to mention one more thing based on a conversation we had with a client who recently moved to Smith.ai from RingBird. Make sure you check that your receptionist service is answering all your calls. Every missed call could be a client lost for your business.

Smith.ai Client Testimonials

Smith.ai provides quality service for law firms and many other businesses:

“I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.” - Devon Slovensky

Summary

Smith.ai is a live answering service built for any type of business – large or small. Each of our virtual receptionists takes the time to learn the ins and outs of your business in particular. That way, we know how you’d prefer we answer calls; we know the deals you have going on; we know the history of your clients. RingBird, on the other hand, only services law firms.

While it’s great to learn about one industry as a whole, it’s even more beneficial to learn about an individual business’s needs. With Smith.ai virtual receptionists, your callers won’t be able to tell we’re not sitting right next to you in-office.

Smith.ai Is Here for Growing Businesses

Don’t spend too much money on staffing you don’t need. Give your callers the experience of an in-house receptionist for a fraction of the cost. Learn more about Smith.ai virtual receptionists by signing up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!

Try Smith.ai now

Accelerate growth with live receptionists and AI. Get started risk-free for 14 days!

Accelerate growth with live chat agents and AI. Get started risk-free for 14 days!

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Contact our sales team today at (650) 727-6484 or schedule a call.

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