Customized Solutions

Smith.ai vs. RingBird: Live Answering Service Comparison

Business owners can save a lot of money by using a live answering service, compared to employing a receptionist in-house. But how do you know which is right for your business? Find the right service for you by comparing Smith.ai virtual receptionists to RingBird.

Setup fees & trials

Smith.ai


  • No setup fee


  • No contracts


  • 20-call /14-day free trial (whichever comes first)

RingBird


  • Free demo

Discussion: Smith.ai wants to make it easy for you to learn about our service, so you can be confident in making a commitment. That’s why we let you try our virtual receptionist services for up to 14 days for free. RingBird, on the other hand, only lets you try a quick demo, which may not give you as much insight on how the service will work for your particular company.

Monthly plans

Smith.ai and RingBird offer various monthly plans depending on your business’s needs.

Smith.ai


  • $140 for 20 live receptionist calls and 1 live phone transfer


  • $300 for 50 live receptionist calls and 2 live phone transfers


  • $600 for 120 live receptionist calls and 5 live phone transfers


  • Custom plans available

RingBird


  • $210 for 100 minutes


  • $400 for 200 minutes


  • $950 for 500 minutes


  • $1,800 for 1,000 minutes


  • Custom plans available

Discussion: Smith.ai offers a lot more affordable rates for small and large businesses, including law firms. At their lowest plan, RingBird charges about $2.10 per minute. At Smith.ai, if each call on average lasts about five minutes, you’re only paying about $1.40 per minute.

Overage costs

Smith.ai


  • $7/call on the $140/month plan


  • $6/call on the $300/month plan


  • $5/call on the $600/month plan

RingBird


  • $2.10/minute on the $210/month plan


  • $2/minute on the $200/month plan


  • $1.90/minute on the $950/month plan


  • $1.80/minute on the $1800/month plan

Discussion: Because we charge per call and not per minute, your callers can take their time with our receptionists and won’t feel like they’re getting rushed off the phone to avoid overages. Our virtual receptionists will take the time to learn about your clients, answer any questions they can, and resolve issues. It’s more about building relationships with your callers than simply answering and forwarding calls.

Features

Smith.ai and RingBird offer the following similar features:


  • US-based receptionists


  • Spanish-speaking receptionists available

 

Smith.ai has the following additional features:


  • Live call transfers






  • Messages texted to you or



  • Custom greetings and



  • Custom call handling procedures


  • Integration with all major calendaring and scheduling software programs



  • like Clio, Capsule CRM, and Lexicata


  • Integration with helpdesk ticketing software programs


  • Ability to map client history to the incoming number so clients receive personalized attention


  • Lead qualification


  • Daily call summary reports


  • No charge for spam calls or wrong numbers

 

RingBird offers the following additional features:


  • 24/7 live answering service


  • Specifically trained for law firms


  • Filevine integration

 

Discussion: RingBird is a virtual receptionist service created specifically for law firms. And because they are new, they do not have as many advanced features and services as Smith.ai. We’ll not only answer any calls coming in for your business, but we’ll also track call history, mapping client history and building those relationships. Our team will also assist with lead generation and qualification, helping grow your business. We’re here to put hours back in your day and act as an extension of your team.

Smith.ai Client testimonials

Smith.ai provides quality service for law firms and many other businesses:

“I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.”- Devon Slovensky

Summary

Smith.ai is a live answering service built for any type of business—large or small. Each of our virtual receptionists takes the time to learn the ins and outs of your business in particular. That way, we know how you’d prefer we answer calls; we know the deals you have going on; we know the history of your clients. RingBird, on the other hand, only services law firms.

While it’s great to learn about one industry as a whole, it’s even more beneficial to learn about an individual business’s needs. With Smith.ai virtual receptionists, your callers won’t be able to tell we’re not sitting right next to you in-office.

Smith.ai Is Here for Growing Businesses

Don’t spend too much money on staffing you don’t need. Give your callers the experience of an in-house receptionist for a fraction of the cost. Learn more about Smith.ai virtual receptionists by giving us a call at (650) 727-6484 Monday through Friday between 5am – 6pm PT, or emailing support@smith.ai.

Try Smith.ai for free

Accelerate growth with live receptionists and AI.
Get a 20-call/20-chat trial now!

Contact our sales team today at (650) 727-6484 or schedule a call.

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