Smith.ai vs. RingBird: Live Answering Service Comparison

NEW! On July 28, 2022, Filevine announced a partnership with Smith.ai. Filevine is no longer offering Ringbird as a service and will refer new customers to Smith.ai to offer the industry's best virtual receptionist service to its clients while focusing its resources on product innovation and customer success. For more information, read the full press release. 

To learn more about how Smith.ai can help your business, schedule a consultation or reach out to us at hello@smith.ai.

Business owners can save a lot of money by using a live answering service, compared to employing a receptionist in-house. But how do you know which is right for your business? Find the right service for you by comparing Smith.ai virtual receptionists to RingBird.

Setup Fees & Trials

Smith.ai

• No setup fee
• No contracts
• Free consultation
• 14-day money-back guarantee
  

RingBird

• Free demo
  

Discussion: Smith.ai wants to make it easy for you to learn about our service, so you can be confident in making a commitment. That’s why we let you try our virtual receptionist services for up to 14 days risk-free with our money-back guarantee. RingBird, on the other hand, only lets you try a quick demo, which may not give you as much insight on how the service will work for your particular company.

Monthly Plans

Discussion: Because we charge per call and not per minute, your callers can take their time with our receptionists and won’t feel like they’re getting rushed off the phone to avoid overages. Our virtual receptionists will take the time to learn about your clients, answer any questions they can, and resolve issues. It’s more about building relationships with your callers than simply answering and forwarding calls.

Features

Smith.ai and RingBird offer the following similar features:

• 24/7 live answering service
• US-based receptionists
• Bilingual receptionists available

Smith.ai has the following additional features:

• Live call transfers
• Integration with all major calendaring and scheduling software programs
• Integration with all major CRMs, like Clio, Clio Grow, Hubspot, Lexicata, Capsule CRM, and more
• One free CRM integration
• Integration with helpdesk ticketing software programs
• Ability to map client history to the incoming number so clients receive personalized attention
• Messages texted to you
• Recommended business referral
• After-hours and overflow answering
• Facebook, webchat, and SMS answering
• Custom greetings
• Lead qualification and lead intake form completion
• Payment collection
• Daily call summary reports
• No charge for spam calls or wrong numbers
• Call recording and transcription

RingBird offers the following additional features:

• Specifically trained for law firms 

Discussion: RingBird is a virtual receptionist service created specifically for law firms. And because they are new, they do not have as many advanced features and services as Smith.ai. We’ll not only answer any calls coming in for your business, but we’ll also track call history, mapping client history and building those relationships. Our team will also assist with lead generation and qualification, helping grow your business. We’re here to put hours back in your day and act as an extension of your team.

We want to mention one more thing based on a conversation we had with a client who recently moved to Smith.ai from RingBird. Make sure you check that your receptionist service is answering all your calls. Every missed call could be a client lost for your business.

Smith.ai Client Testimonials

Smith.ai provides quality service for law firms and many other businesses:

“I started using Smith when my paralegal/receptionist suffered a disabling injury. They are very, very helpful folks who do their job well. They have a really good method for handling legal clients without me having to provide training and are great at getting me good basic information before I return a phone call. They are also very polite, and my clients compliment how warm they are to them. At this time, I won't have to replace my paralegal/receptionist, and I have better phone coverage than before.” - Devon Slovensky

Summary

Smith.ai is a live answering service built for any type of business – large or small. Each of our virtual receptionists takes the time to learn the ins and outs of your business in particular. That way, we know how you’d prefer we answer calls; we know the deals you have going on; we know the history of your clients. RingBird, on the other hand, only services law firms.

While it’s great to learn about one industry as a whole, it’s even more beneficial to learn about an individual business’s needs. With Smith.ai virtual receptionists, your callers won’t be able to tell we’re not sitting right next to you in-office.

Smith.ai Is Here for Growing Businesses

Don’t spend too much money on staffing you don’t need. Give your callers the experience of an in-house receptionist for a fraction of the cost. Learn more about Smith.ai virtual receptionists by signing up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!