Smith.ai vs. Answering Legal: Live Answering Service Comparison

Law firms and other small businesses need support when it comes to a high call volume. That’s where live answering services come in handy. Determine the best option between Smith.ai and Answering Legal virtual receptionists.

Setup Fees & Trials

Smith.ai


  • No setup fee


  • No contracts


  • 20-call / 14-day free trial (whichever comes first)

Answering Legal


  • No contracts


  • 10-day free trial

Discussion: Both Smith.ai and Answering Legal do not require contracts. However, with Smith.ai, you can try our services for a lot longer before committing to our services. Our free trial lasts up to 14 days, while Answering Legal only offers 10 days free.

Monthly Plans

Here’s a breakdown of Smith.ai and Answering Legal’s monthly plans:

Smith.ai


  • $140 for 20 live receptionist calls and 1 live phone transfer


  • $300 for 50 live receptionist calls and 2 live phone transfers


  • $600 for 120 live receptionist calls and 5 live phone transfers


  • Custom plans available

Answering Legal

Answering Legal will only give you a quote after you try their free trial. During this 10-day period, they monitor your call volume and will give you a quote specific to your business after the trial is over.

Discussion: At Smith.ai, we know it’s important to know what to expect from a service before you sign up. That’s why we’re transparent with our prices; you’ll never have to guess what you’ll pay. At Answering Legal, however, you have to sign up for a free trial before even getting an estimate for monthly pricing.

Overage Costs

Smith.ai


  • $7/call on the $140/month plan


  • $6/call on the $300/month plan


  • $5/call on the $600/month plan

Answering Legal

Because Answering Legal tracks your call volume during the trial period, they predict the exact amount of minutes you need to avoid overages. They also offer overage protection that allows you to renegotiate your monthly plan before you get charged for any overages

Discussion: Again, with Smith.ai, you’ll know what to expect from the beginning. We offer affordable prices for your business, and we offer advanced features that will help your business in the long run. And, because we take the time to learn your business, we give your callers the experience of an in-house receptionist.

Features

Smith.ai and Answering Legal offer the following features:


  • Live call transfers


  • Lead intake and qualification


  • Bilingual receptionists available


  • Appointment scheduling

 

Smith.ai has the following additional features:






  • US-based virtual receptionists


  • Custom greeting for answering calls



  • , like Clio, Lexicata, Capsule CRM, and more.


  • Integration with helpdesk ticketing software programs


  • Ability to map client history to the incoming number so clients receive personalized attention


  • Messages texted to you or



  • Custom greetings and



  • Daily call summary reports


  • No charge for spam calls or wrong numbers

 

Answering Legal offers the following additional features:


  • Full legal intake


  • 24/7 live answering service

 

Discussion: Smith.ai offers advanced features that can handle your overflow calls and grow your business. With a detailed call history report and client history mapping, you can learn more about your clients and what makes them happy. We’ll qualify leads for you, so you never miss an opportunity for new business. Answering Legal don’t have as much experience supporting small and large businesses; their services focus on the legal industry.

Summary

At Smith.ai, we’re dedicated to providing you with advanced features that will help grow your business. Our virtual receptionists are experienced in customer service, so your callers will never know we’re outside of your office. Also, we offer integration with many of the tools you already use to grow your business.

Smith.ai Client Testimonials

Smith.ai provides solutions to support small and large businesses:

“I’ve been with Smith for over a year and I can say without reservation that they are the best answering service you could ask for. Their receptionists are helpful and always available to answer my client’s questions, their detailed text and email summaries allow me to sort and prioritize client interactions, and their rates are reasonable. Any issues or feedback I have had have always been resolved promptly and with great care.
I would not be as successful in my business today, were it not for the people at Smith.”

- Marthe Sende

Get Help For Your Business From Smith.ai

If you have questions about our virtual receptionist services, contact us. Give us a call at (650) 727-6484 Monday through Friday between 5am –6pm PT. You may also reach us by email at support@smith.ai.

Try Smith.ai for free

Accelerate growth with live receptionists and AI. Get a 20-call/20-chat trial now!

Contact our sales team today at (650) 727-6484 or schedule a call.

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