Smith.ai vs. Clementine: Live Answering Service Comparison

Angie Wilson

Business owners should never have to worry about missing customer calls.With many options for live answering services, running a business is easier than ever before. Learn the differences in features between Smith.ai and Clementine virtual receptionists to help you make your decision.

Setup Fees & Trials

Smith.ai

Clementine

  • No setup fee
  • No contracts
  • Free two-week trial period

Monthly Plans

Smith.ai and Clementine offer the following monthly plans:

Smith.ai

  • $210 for 30 live receptionist calls and 1 live transfer number
  • $360 for 60 live receptionist calls and 2 live transfer numbers
  • $750 for 150 live receptionist calls and 5 live transfer numbers
  • Custom plans available
  • 15% annual discount when paid up front

Clementine

  • $49.99 for 40 minutes
  • $99.99 for 90 minutes
  • $149.99 for 150 minutes
  • $239.99 for 250 minutes
  • $449.99 for 500 minutes
  • $649.99 for 750 minutes
  • $849.99 for 1,000 minutes
  • Custom plans available

Discussion: At Smith.ai, we charge by the call, while Clementine charges per minute. When virtual receptionist services charge by the minute, it can often lead to less predictable billing, since the number of calls a business received per month is often steady, but the length of each call is not. At Smith.ai, we offer affordable plans with per-call pricing for more predictable billing. Smith.ai customers are never charged for spam, sales, or wrong-number calls; Clementine charges for all calls, regardless of their disposition, but they will insert a pre-call announcement in an attempt to reduce the spam calls that get through to their agents. 

If your calls average around five minutes each, which is the average according to the Invoca Call Intelligence Index, Clementine's prices are slightly lower than Smith.ai's. However, because Smith.ai's charges per-call, and does not charge for any non-relevant calls including spam or sales calls, your overall monthly costs will likely be lower with Smith.ai. Call volume often doesn't vary unless you're running a marketing campaign, but call length can be highly variable; when you're charged per minute, one call can add up in your monthly charges. 

Additionally, if you are running a marketing campaign, per-call pricing allows you to more easily calculate new client acquisition costs: You know the total cost of all answered calls along with the cost of lead calls that resulted in new business. 

Overage Costs

Smith.ai

  • $7.50/call on the $210/month plan
  • $6.50/call on the $360/month plan
  • $5.50/call on the $750/month plan

Clementine

  • $1.00/minute for plans up to 249 minutes
  • $0.90/minute for plans of 250 to 999 minutes
  • $0.88/minute for plans of 1000 to 1499 minutes
  • $0.85/minute for plans of 1500 minutes and beyond

Features

Smith.ai and Clementine offer the following features with their live answering services:

  • 24/7 live answering
  • Live call transfers
  • Appointment scheduling
  • Custom call handling procedures
  • Call summary reports

Smith.ai has the following additional features

Clementine offers the following additional features:

  • Online client dashboard
  • Dedicated agents for each business

Discussion: Clementine gives you a team of dedicated receptionists to handle your calls. While this may initially seem appealing, it's actually not in the best interest of the business. What happens if your call volume increases or there is inevitable staff turnover? Likely, there won’t be more receptionists available to answer calls immediately, because having dedicated receptionists for a business means training time, and that creates a lag between your needs and your receptionists' ability to address them.

At Smith.ai, each of our team members is equipped to handle calls around-the-clock for any business. Our proprietary software brings up all relevant information as soon as a caller dials your business number, so any receptionist can answer your calls with the greeting and information they need to represent your business like an in-house receptionist would. Our software presents them with the right information at the right time. And with our large suite of CRM integrations, post-call contact information and notes are instantly transferred to your records, eliminating copy-and-paste grunt work and inevitable typos.

Moreover, Smith.ai offers 24/7 answering and outbound calling for a much more complete service. We can call back leads who completed web forms, call clients with appointment reminders, provide work status updates, and much more.

Summary

At Smith.ai, each of our virtual receptionists comes with a professional background in customer service and/or hospitality, so you can rest assured that your calls are not simply being handled according to a script, but instead by real people who are well acquainted with American business etiquette, norms, and customs. We take our job seriously in representing your business and your reputation. Whether we're answering calls, returning calls, qualifying leads, or collecting payments, you can count on Smith.ai receptionists to be thorough and professional. With us, your business is in good hands.

Smith.ai Client Testimonial

Don't just take our word for it! Read what one Smith.ai client had to say about our quality of service and professionalism.

“[I] have used smith.ai for over a year and have been very impressed. Having a live answer phone service lifted our business to a professional level and gave our customers the confidence that they were dealing with a reputable company.”

- Craig DuAlba

Learn More About Smith.ai

Smith.ai virtual receptionists are trained to learn your business and build a relationship with your customers, just like an in-house receptionist. Discuss your options with us by  signing up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!

Angie Wilson

Try Smith.ai now

Accelerate growth with live receptionists and AI. Get started risk-free for 14 days!

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