Virtual assistant services with 24/7 support

Don’t let a virtual assistant with limited services, sales and customer service experience, and availability let your leads go unscreened, your lines get overwhelmed by spam calls, or your after-hour inquiries go straight to voicemail. Instead, cover your bases around-the-clock with Smith.ai’s virtual receptionist services. An experienced team of 24/7 live remote receptionists can accomplish more of the tasks you need with a higher level of quality performance. Instead of just having one dedicated assistant handling your administrative tasks, you can have a team of professional receptionists who can provide the virtual assistance you need, and much more. Place the success of your business in the hands of trained professionals.

Receive exceptional support scheduling appointments, intaking new clients, answering calls, texts, and live chats, and save time for what’s most important: the reliable services you provide for your clients and customers. All without ever picking up the phone yourself, unless you choose to accept call transfers.

Smith.ai’s virtual receptionist services are specifically designed to transform your business for the better. Whether you’re looking for a simple solution to your call handling problems, quick and easy scheduling assistance, or general administrative support, our virtual receptionists are here to make your life easier in any and every way possible. We can provide the virtual receptionist services that your business, employees, and customers need and still find a way to save you time and money. 

Above & beyond a virtual assistant

‍Our virtual receptionists can accomplish all that a general virtual assistant can and then some. We don’t just cover call-answering — our virtual receptionists take care of your specific business’ needs. Whether your team needs additional assistance scheduling appointments, collecting payments, and completing intake for new potential clients, your team can rely on our virtual receptionists to give them the support they deserve. And all of our virtual receptionists are based in North America as well, to provide an experience that sounds just like "in-house" that matches the tone, local norms, and common parlance that you'd expect from a native English speaker based in your area.

‍Predictable & affordable pricing

‍Unlike virtual assistants, who often charge per task, or an hourly rate or who is a full time employee with a salaried rate, our monthly plans are predictable and don’t go up or down based on chatty callers so you know exactly what you can expect. We also provide flexible and customizable plans so you never pay for more than you want, allowing your business to have full control over the services you receive. 

‍Free spam blocking

‍Smith.ai technology instantaneously blocks spam from over 20 million known robocallers and spammers so they never interrupt our virtual receptionists from their hard work. Your time is valuable as a business owner. That's why we can prevent any valueless calls from reaching you and wasting your time. We can also block numbers individually if nuisance callers contact your business, but aren’t on our global spam list. All spam, sales, and wrong-number calls are always free so you can rest easy knowing you’ll never be charged for unnecessary calls. 

Never miss an important call

You can’t be expected to answer every call that comes into your business, but luckily, Smith.ai’s virtual receptionists can offer you reassurance that your team will still land or keep the client on the other end. We can perform warm phone transfers on any lead that’s ready to be sent down your sales funnel, and even pre-screen leads based on the custom criteria and questions you provide, so we only interrupt you when we have a great potential new client on the line (or an existing one!).

Highest sound quality for an “in-house” feel

Representing your business is a job our virtual receptionists don’t take lightly and with superb bandwidth, hardware, and quiet backgrounds, they are more than equipped to represent your business professionally every time. Your callers and clients will never know the difference between your office and our virtual receptionists, helping to take your business’s reputation to new heights. Smith.ai even has a highly trained team of managers prepared to monitor call handling performance for you so you can be assured that your business is receiving the best possible service at all times. 

Friendly team of sales & support professionals

More than just online or remote assistants, our virtual receptionists can provide accurate, helpful communication with an undeniably friendly presence and tone, making sure your callers always know that a real and caring human is on the other side of the phone, ready to help them with whatever they need. Our staff come with years of customer service, hospitality, and office management experience, so you’ll know that seasoned professionals are on the lines and representing your business positively at all times.

‍Technology-driven efficiencies & integrations

‍We integrate with your business software, so calls, chats, appointments, and texts, are logged directly in your CRM, calendar, and marketing automation programs. With integrations to popular programs like Salesforce, HubSpot, Calendly, and thousands more connected through Zapier or Make, your data is always instantly recorded right where you need it. No data entry chores for your staff to sync up your systems.

Live answering service

Say goodbye to your full voicemail box. Our live agents are available 24 hours a day, 7 days a week to pick up every incoming call, day or night, giving your clients and customers accessible support and a meaningful experience every time. Unlike virtual assistants who get bogged down in emails, our receptionists are singularly focused on answering incoming calls (and chats and texts, if you wish, too!). Smith.ai’s answering service promises to promote brand loyalty, customer service, and trust. We answer professionally and consistently, every time the phone rings, and we have no other assistant tasks to distract us from delivering on our promise every single time.

‍Appointment scheduling

Our appointment scheduling service will fill your calendar with qualified leads, schedule and reschedule appointments, then send reminders and follow-ups. Focus your time on the people and problems that require your attention and let our trained professionals handle scheduling for you.

‍After-hours answering

‍Just because your staff has gone home doesn’t mean your business has to shut down for the night. Smith.ai knows how important lead generation and customer support can be. That’s why we provide businesses with our after-hours answering service that’s designed to capture every promising business opportunity, whether your team is available to answer the call or not. 

‍SMS text answering & messaging 

Nowadays, there are more ways to connect with clients than just through phone calls. Smith.ai’s chat support via SMS can help your business reach a whole new customer base. Free yourself from your business’s limited reach and allow our virtual receptionists to cover it all with an SMS answering service and live-staffed chat service. 

‍Lead screening & intake

‍Smith.ai’s professional virtual receptionists can perform new client intake and even capture, screen, and send over potential leads directly to your team, only passing along leads that are relevant and ready-to-buy. Don’t waste any more time on the wrong kind of calls that hinder the business process. Smith.ai’s lead qualification services take care of that for you.

‍Software integration

Whether your business utilizes a CRM software like ActiveCampaign or Salesforce or a communication platform such as Slack or Microsoft Teams, Smith.ai’s virtual receptionists can integrate with the programs that your team already uses, ensuring your communication history and client information is stored in a safe space that your team is not only familiar with, but free to access at any time as well. Streamline your business and your communications. 

‍And so much more...

Our professional virtual receptionist services can address your business’s receptionist needs all day long, no matter what they may be. We can call clients with unpaid invoices and collect payments from them by phone, we can follow-up with event attendees to see if they'd like to schedule a consultation with you, and more. It can never hurt to ask how we can help you communicate better with your leads and clients, and collect on every opportunity available to you, and every bill due to you!

The main difference between a virtual assistant and a virtual receptionist can be found in the vastly valuable functions that a virtual receptionist can provide. Virtual receptionists act as an extension of your business, providing in-depth, around-the-clock answering, integrated scheduling, and more to provide your clients with professional, high-quality services that positively reflect your company every time. Virtual assistants, on the other hand, are generally considered to be similar to remote office assistants and as a result, have limited knowledge and functions, meaning the services they can provide your business are often ineffective and low-quality. Instead of having someone only handle low value, repetitive tasks, use our virtual receptionists who can help your business grow.

A few of the other benefits of a virtual receptionist include:

• 24/7 live answering across multiple platforms (call, text, web chat, social media, and more!) so your clients have accessible, accommodating customer support anytime and your in-house staff have relief from call handling pressures
• High-quality lead capturing, screening, and intake that sets the stage for your sales staff to make more sales and achieve unbelievably high lead conversion rates
• CRM and calendar integration so your appointment scheduling is painless and your calls, chats, and texts are appropriately recorded where your team can find them
• Flexible services and customizable pricing to fit your needs, whatever they may be

Understanding the difference between virtual receptionists and virtual assistants can help you decide which might work best for your business.

We don’t just answer your calls, we give you the tools you need to analyze them. Smith.ai’s metadata-enriched dashboard, comprehensive call summaries, real-time historical call data, and call recording & transcription, equip you with the tools and knowledge you need to better serve clients. You can find out what’s working and what’s not so you can adjust what needs adjusting to see better results from your communication efforts.

Smith.ai receptionists make calls on your behalf, improving your speed-to-lead and unburdening staff who need to reach out to clients. We'll call-back online leads who complete web forms, contact donors for donation renewals, chase down payments on unpaid invoices, and more. We'll even send follow-up emails and texts after every call to ensure a connection is made.