Live virtual receptionist service 24/7

Our professional live agents answer and return calls around the clock so you never miss an opportunity to grow your business.

North America-based bilingual agents

Not all 24/7 receptionist services are the same. Our friendly, professional agents, based in the U.S., Canada, and Mexico, greet all callers with a smile and keep your clients happy. You can be confident that a real person is handling your calls, just like you would "in-house."

Better than a call center service, fully customized

We have the highest standards for bandwidth, hardware, and professional skills. Your callers will think they are talking to a live receptionist sitting in your office, when they are actually in the comfort of their own quiet home office.

Call centers take 5 to 15 minutes to answer calls while virtual receptionist services take 1 to 2 minutes.

Much more than call answering

We are not your average phone receptionist service. We provide much more value. Our live, virtual receptionists help with qualifying new leads, appointment scheduling, making outbound calls, accepting payments, logging notes in your CRM, sending follow-up messages, and much much more. Instead of having your important calls reach an answering machine or go straight to voicemail, you can have the peace of mind knowing that a friendly live agent is on the phone on your behalf. No more chasing leads, leaving voicemails, or missing out on precious new business. Stay focused on your work, while we handle your calls.

For small businesses and enterprise sales departments

As a business owner or operator, it is important to take advantage of any opportunity you can get to increase efficiency and productivity. Solo and small businesses need every call answered, as every missed call is a missed opportunity. But leads are precious to larger companies, too. We can provide overflow coverage for SDRs after-hours, on the weekends, or if all sales reps are already on the phone with other clients, during high call volume times.

Get the most out of

Outreach Campaigns
Where we reach, engage & qualify leads to build your book of business. 
More about Outreach Campaigns
Web Chat
The best channel for sales, service & support by utilizing bots, humans, or both.
More about Web Chat

Detailed call intelligence gives you the upper hand

Leverage real-time historical call data displayed in’s convenient online dashboard to predict business growth and costs, and make better business decisions with superior accuracy. Access everything that happened on a call, including receptionist’s notes and metadata such as actions completed, caller disposition, priority, relevance, and much more.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
“I continue to be surprised with how we turn to Smith more and more as we automate, optimize, and outsource our workflows.”
Alex McFarland

TALK TO OUR TEAM of experts

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Improve customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
  • North America-based agents
  • Best-in-class AI technology
  • Live-staffed website chat
  • Bilingual services
  • Sales development & outreach
  • Rich call intelligence
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We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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Frequently asked questions

The best virtual receptionist and chat services do much more than pick up phone calls, answer live chat inquiries, and take messages for you and your staff. At, we provide professional live agents who are capable of a wide range of services from call handling, to appointment scheduling, to lead intake, to website chat, and more. Whether you need a live person or staff on duty 24/7, during daytime hours, for overflow support only, or just after hours answering services (nights and weekends), here are the answers to the most common questions we receive about our 24/7 answering services, specifically.

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Affordable plans for every budget.