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Affordable plans for every budget.
24/7 CALL RECORDING & TRANSCRIPTION
Never miss a detail with call recording and transcription.
Attention to detail and accuracy improve client experience. Smith.ai can automatically record your calls so you never miss what your customers have to say. Listen to your callers, and read and search their exact words from any conversation.
Hear exactly what your customers are saying
Access every conversation Smith.ai handles for your business. Gather all pertinent information by listening to the audio recording of any call. Use that information to “wow” clients.
Find conversations fast with intelligent search
Don’t have time to listen to a recording? No problem. We accurately convert speech to text, so you get a line-by-line breakdown of the entire conversation.
Locate calls in your Smith.ai dashboard in seconds without having to remember a caller's phone number, their name, or when the call took place. Search for words and phrases to find exactly what you’re looking for.
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Recordings and transcriptions are stored in the dashboard for 90 days.
We keep caller data secure
We automatically mask personally identifiable information (PII) in recordings and transcripts. Details such as credit card information and social security numbers are redacted to fully protect your callers and your business.
Identify powerful insights from every call
Get to know your new and existing clients on a whole new level. Call recordings give you the rare opportunity to hear precisely what clients want in their own words. Leverage this information to deliver better customer experiences by anticipating your clients’ needs and proactively addressing them.
Trusted by 3,000+ businesses
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“A solo lawyer thrives by embracing technology. We say we’re open 24 hours and, functionally, we are.”
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TALK TO OUR TEAM of experts
Book a consultation
Improved customer experiences with 24/7 engagement. We offer features and pricing for organizations of all sizes.
- North America-based agents
- Best-in-class AI technology
- Live-staffed website chat
- Bilingual services
- Sales development & outreach
- Rich call intelligence
END-TO-END INTEGRATIONS
We play well with your software
Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
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Frequently asked questions
The best virtual receptionist services do much more than pick up phone calls, complete call transfers, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our call recording and transcription services, specifically.
What are the benefits of using a service like Smith.ai to record calls?
What are the benefits of using a service like Smith.ai for transcription?
What types of businesses benefit from using a service like Smith.ai for recording and transcription?
What’s the difference between having Smith.ai record and transcribe calls and having my phone system do it?
How long can I access my call recordings and transcriptions?
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Do callers know they are being recorded on inbound calls?
Do callers know they are being recorded on outbound calls?
What is personally identifiable information (PII) masking and redaction?
What languages do you support with call recording, transcription, and personally identifiable information (PII) masking?
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