As far as recording and transcribing calls is concerned, a phone system simply can’t compare to a virtual receptionist service like Smith.ai.
Smith.ai provides complete quality assurance, using the combined power of human and artificial intelligence to ensure every call is accurately recorded and transcribed. We can even offer bilingual transcription services, so no matter what language your call is handled in, English or Spanish, the call transcript you see will be in the language the call took place in. This attention to detail is just one of the many things that sets Smith.ai apart.
You can have your phone to record and transcribe calls, but beware! Using your phone systems to record and transcribe calls rather than outsourcing to a virtual receptionist service may risk your reputation, your productivity, and customer satisfaction. Not to mention, recording calls on your phone is bound to bring up more problems than it will solve. For instance, common problems businesses find when recording calls through their phone systems include:
- Lack of security & privacy
Your calls contain confidential information that you can’t risk falling into the wrong hands. But, unfortunately, there is little to no level of protection in recording and transcribing calls on your phone. So if your phone were to get stolen or hacked, your clients' private information would be at risk — as will your business’s reputation.
- Incorrect transcriptions or partial recordings
Phone systems can be notoriously unreliable. If you leave it up to your phone to record and transcribe calls, you’ll risk getting unintelligible recordings and inaccurate transcriptions of your calls. And more often than not, your phone will fail to record and transcribe the entirety of your call. Regularly left with missing information, your business will be illequipped to gain any insight from your calls.
Knowing who is speaking when can change the meaning of an entire conversation, but sadly, your phone system likely doesn’t utilize voice recognition software. And if the basic audio recording your phone system provides is unintelligible, you won’t be able to tell who is speaking when. This will cost you valuable information your team could’ve used.
If your call transcripts will frequently contain missing information, it’ll be up to you and your team to hunt this information down. What time could’ve been dedicated to nurturing and converting leads will now be wasted attempting to find and pin together missing call info. Your business will be stuck playing catch-up over and over again.
And these are just the most common issues that come with relying on phone systems to record and transcribe calls. Every phone system comes with its own set of unique issues, from connection issues to infrequency of service. As a result, the likelihood of experiencing complications, such as not receiving calls, losing messages, etc., is high.
Outsourcing call recording and transcription to a trusted service like Smith.ai instead of relying on your phone system can save your business a headache. No half-recorded calls, no inaccurate transcriptions, no limiting technology, and no safety risks.
Don’t risk your revenue and client relationships, and more importantly, the success of your business, on inefficient phone systems — choose a more reliable solution. Hire a virtual receptionist service, such as Smith.ai, to automatically and accurately record and transcribe calls on your behalf. We guarantee you’ll notice (and appreciate) the difference.