Businesses rely on answering service providers to help improve customer service, increase operational efficiency, reduce overhead costs, and focus more on their core competencies.
Outsourcing customer engagement makes sense for businesses of all types. It helps increase client retention, loyalty, and satisfaction, which ultimately boosts long-term business growth. Businesses that are available 24/7 have an advantage over businesses that aren’t — through greater availability and faster response times. An outsourced answering service is a cost-effective solution that allows businesses to convert more leads and scale more easily.
At Smith.ai, we offer a wide range of features to help busy, growing businesses. Whether it’s appointment booking, live call transfers, payment collection — or anything else that keeps you away from doing your primary work — we’ll work in collaboration with your business to help you engage with more customers and create more sales opportunities for your team.
With that said, we’re proud to announce we’ve been named among the top answering service providers on Clutch!
Clutch — the leading marketplace for business services — is well-known in the professional services industry for helping businesses select new vendors and find mutually beneficial partnerships. Based in Washington, DC, they feature highly-respected B2B ratings and reviews. Using a combination of verified user reviews and expert analysis, they assess products to help businesses cut through the clutter and make better purchasing decisions.
We’re so excited about this recognition. Don’t just take our word for it, here’s what some of our clients shared about their experience using Smith.ai.
Smith.ai provides top-tier customer engagement for small and medium-sized businesses (SMBs). Our AI-powered technology enables our live 24/7 virtual receptionists to offer high-quality service that puts clients first to help meet important business goals.
Our AI technology is proprietary — fully-built and managed in-house. It helps our virtual receptionists handle calls in the moment based on prompts they interact with (rather than script-based solutions). Our agents are guided through conversations with the supportive information they need in real-time. The AI-driven instructions are specific and unique to each business we work with. It helps our agents sound like they are in-house members of our clients’ teams — while improving our response times and the quality of our conversations.
Our artificial intelligence (AI) automatically blocks 20 million known spam and robocall numbers. This keeps prices and distractions low for our clients (we don’t charge for blocking spam calls). It records and automatically transcribes calls at human-level accuracy at scale. It recognizes voices and can be used for both English and Spanish calls. Within our dashboard, you can search for words or phrases across transcripts to find the exact call you’re looking for. It also keeps caller data secure by automatically identifying and removing personally identifiable information (PII) from call recordings and transcriptions. By combining artificial intelligence (AI) with human intelligence — we’re able to give clients the best of both worlds!
Want to hear more about how Smith.ai can benefit businesses like yours? Read more of our reviews on Clutch. If you’d like to get started with Smith.ai and see how outsourcing your call handling can add more efficiency to your business 24/7, book a free consultation today!