Are You The Next Smith Agent?

Jenn Marie

There are plenty of virtual receptionists in the world, but few have what it takes to be a Smith agent. Are you up for the task? Many apply, but few are chosen. Find out what it takes to be a world-class receptionist for a superior call answering service.

Smiles Are Not Just for Pictures

If you’ve ever had to deal with an unfriendly bank teller, you know how important a smile can be for a customer. Smith agents take that understanding a bit further. Not only do they smile for pictures, they bring their congeniality and positivity to the Smith.ai team and the customers they greet and represent every day.

A Smith agent is always prepared with the vocabulary to give our pros the full picture, help their clients feel happier, and build an awesome team environment. If you know what it means to convey happiness in everything that you do, there may be a spot for you on Team Smith.ai!

Details Are What Matter

Because Smith.ai uses state-of-the-art, intelligent software, the routine parts of being a receptionist are incredibly easier than you would imagine. That’s why we expect Smith agents to spend more time focusing on the details. Whereas ordinary virtual receptionists tend to focus on collecting the correct call-back number, our agents are more detail-oriented and focus on things such as:


  • Practicing
    with both clients and customers


  • Intelligently transcribed voicemails


  • Assigning disposition to our pros calls


  • Correct pronunciation


  • Understanding of our pros’ businesses

We place heavy emphasis on these skills — because it is the little details that make our receptionists a step above the rest.

Work Is Not Hard When It Is Fun

Working remotely has its perks, but it also has its challenges. Smith agents are able to embrace a virtual work environment head on, while still providing exemplary receptionist services.

For their dedication and professionalism, we reward our agents with:


  • Paid training


  • Responsive support


  • Flexible schedules


  • Relaxed working environment

We want our agents to enjoy working with us, because we believe happy receptionists lead to happy clients.  We work hard to support the needs of our agents so that they can best support the needs of our pros.

Think you are up for the challenge? If you are an experienced receptionist that is looking for a great freelance career, contact us at hello@smith.ai for more information.

Jenn Marie

I began my writing and marketing career in 1993 for Taw Caw Little League, a community organization managed by my father at the time. At a young age, I learned the importance of well-written brochures, newsletters, and programs as well as the many challenges of running a fundraising concession stand.

But the unlimited supply of candy made it all worthwhile.

My childhood exposure to community development grew into an adult love of community service. As a young adult, I spent multiple years involved in full time community service through both Xavier University’s United Way Service Fellows program and National AIDS Fund AmeriCorps. During these times, I worked with young children and teens as an educator on literacy, sexual health, and HIV prevention.Helping others through communication was quickly becoming my passion.

Although active on the Internet since 1997, I first began working online in 2002 for Dell Computers. I was responsible for teaching people how to shop online, and it was a job I took very seriously.Upon graduation, I was hired by Microsoft, at the dawn of the Software as a Service (SaaS) and cloud computing boom. I completed three Microsoft certifications within a few months, vastly increasing my technical aptitude and sales skills.In 2010, I began leveraging the internet for projects that combined my journalism, customer service, and sales background. During that time, I completed writing projects for  a variety of internet marketing firms as well as established websites such as Avvo.com and Groupon.  I also worked part-time for Amazon.com as a virtual customer service agent.I’d built a career off of the internet, and was now ready to build my own business.I left Amazon in 2014 to build my business full time. A few months later, I founded Jenn Marie Writing & Marketing, LLC  with a team of four freelancers. Since then, we have scaled up and down to meet client demand for  content writing, blog posting, and social media management services.

Try Smith.ai now

Accelerate growth with live receptionists and AI. Get started risk-free for 14 days!

Accelerate growth with live chat agents and AI. Get started risk-free for 14 days!

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Contact our sales team today at (650) 727-6484 or schedule a call.

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