In the past year, we’ve partnered with agencies of all sizes to bring call answering and managed chat services to their clients — and the results have been astounding. Agencies’ clients are seeing improved lead generation, higher conversions from marketing campaigns, and happier clients who sing praises and leave 5-star reviews.
Our agency partners value results — their clients’ are converting more generated leads when live agents are in place to respond to calls and chats (no more begging clients to pick up their phones when leads call). But performance-driven partners need the right performance management systems to track these results. Having billing integrated within that system completes the picture.
So we built a partner portal where agencies can manage all of their clients’ answering services and live chat accounts in one place. Our new portal allows agencies to track every conversation with a lead, and manage every invoice, for all clients.
We offer three partnership models, each of which comes with a portal catered to your specific needs:
Reseller and wholesale partners can white-label services with the option to show your receptionist and chat services are powered by Smith.ai, a global, award-winning leader in business communication services. You can manage the entire relationship between your client and Smith.ai yourself.
We partner with agencies of all sizes. Whether you have 2 or 2000 clients — our services increase the profitability of companies across the board. We work with many types of companies throughout North America including (but not limited to):
Want to give your clients a leg up on getting better results from your services? Browse our partnership options and apply to become a Smith.ai partner today!
For more information or to talk to a dedicated partnership manager, please email firstname.lastname@example.org.
Now let’s dive into what the partner portal is, and how it can help you and your clients.
The partner portal is a single-login dashboard that gives you access to every account you manage, including both virtual receptionist and chat services.
When you first log in, you’ll see all of your accounts and a search bar where you can find specific ones. Here, you’ll have one-click access to each of your clients’ account dashboards.
Below your accounts, you’ll see links to download a CSV of all calls, chats, and integrations. You can also download the data for smaller time periods, like “last month,” “this year,” etc.
Reseller and wholesale partners will also see a comprehensive breakdown of billing invoices in their portal.
Let’s break down the big picture. Here’s exactly what you’ll see when you log in to your partner portal:
When you log in to your portal, you’ll see links at the bottom of your account dashboard to download client data in CSV format. The data includes information about you, your clients, and the person who called, texted, or messaged you, including:
This information is exceedingly valuable. You can use it to:
Conversion data is critical when tracking a lead funnel or calculating ROIs. After all, how often has a client questioned the value of marketing services while making no effort themselves to be more accessible and convert the leads you generate? Answering the initial call or chat from a new inbound lead is the single most important factor in the conversion. Two-thirds of potential clients base their decision to hire a company on that company’s initial responsiveness to their first call or email. Maximize the success of your campaigns and prove the value of your marketing efforts to your clients when you control more of the funnel and can show them the complete picture from lead generation to lead capture, when that first conversation occurs.
Without needing any additional login credentials, you can sign into any call or chat account that you manage directly from the portal by clicking on the “VR” or “Chat” button next to the client’s name.
Your clients’ individual virtual receptionist and chat account dashboards offer quick and complete access to:
Here’s a breakdown of what you can expect from the call and chat dashboards.
In the virtual receptionist call dashboard, you’ll see a Call History section, where you have access to every call throughout the history of this account. Click into each conversation for:
In the Call Handling section of the dashboard, you can:
In the Instructions section of the dashboard, you can:
Finally, in the “Integrations” section, you can see the status of CRM integrations and scan through our list of available integrations for options that fit your client’s current needs.
In the chat dashboard, you have full access to monitor and update the client’s chat account.
From the Chat History section you have access to data from every chat conversation.
Filter based on time, channel, and disposition and click into any individual chat for:
While in the chat dashboard, you can also
A tip for analyzing your clients’ chat performance: Use playbook funnel data to improve lead conversion. The funnel makes it easy to see what point(s) in a playbook may be causing frustrations for web visitors and resulting in lead abandonment during a chat, so you can remedy those stages of a chat and improve lead capture, screening, and conversion.
Reseller and wholesale partners have access to current and previous invoices in the portal.
From the billing section you can:
A complete view of your invoice history is provided so you can assess costs, ROI, and accurately bill clients for services, if you’re footing the initial bill and passing the costs on to your clients.
For affiliate partners with manage-only access (in which the client is responsible for their Smith.ai bill, and directly charged), you will not see any invoices in the partner portal.
Now that we’ve gone over what the partner portal offers, let’s talk about ways to use this access and information to improve your clients’ experience.
Smith.ai’s onboarding team uses our combined expertise from over 2 million conversations to set up accounts with happy clients, callers, and chatters in mind. That being said, it’s generally a good rule of thumb to take it upon yourself to regularly review your clients’ accounts.
Within your clients’ dashboards you can check on receptionist instructions, transfer destinations, direct transfer numbers, uploaded voicemail greetings, chatbot settings, and much more. Need to make an update? Some settings can be updated directly in the dashboard — and for everything else, simply email your dedicated Partner Account Manager (you’re always welcome to reach out for updates and recommendations, too).
Let’s face it — the main reason you’re urging (or requiring) your clients to use Smith.ai’s virtual receptionist and chat services is to improve their lead conversion and maximize the value of your marketing. The immediate responsiveness we offer is the key to capturing and converting these new leads — and demonstrating positive ROI from your clients’ campaigns.
Compare these lead stats to converted clients and new sales, and you can easily determine:
Most successful marketing strategies are backed by data and effective business planning. Use call and chat data points from the partner portal to pitch campaigns and identify key objectives and milestones for your clients. Use the number of incoming leads month-over-month or quarter-over-quarter to set reasonable — or ambitious — expectations for growth.
From there, you can use the portal to make data-driven suggestions for your clients on:
Your clients can make informed decisions about the best way to market their services and which channels have the highest response rates.
In the end, their growth shines the best light on your business — the Smith.ai partner portal will give you all of the tools you need to guarantee your clients the results they’re looking for.
Set up SMS Messaging in your clients’ chat accounts and we'll capture and convert leads, just like we do on your website. You can add them at no additional cost — each conversation costs the same as a chat and pulls from their quota.
These added channels are practically guaranteed to result in more leads, as every new channel provides an opportunity for you to capitalize on the marketing your clients invest in. Adding them is easy, and a no-brainer.
Set up CRM integrations for your clients to have chat contact information and transcripts logged in popular platforms like Clio, HubSpot, Salesforce, and more. You can also connect to thousands of other tech platforms using our Zapier integration.
Syncing your clients’ current software with Smith.ai means your clients can have access to all of their vital information without receiving communication directly from us.