vs. LEX Reception: Live Answering Service Comparison


Are you having trouble selecting a live answering service for your business? The virtual receptionist service you choose has a huge impact on your customer so it’s important to carefully pick your provider. Here we compare virtual receptionists to LEX Reception.

Setup Fees & Trials

LEX Reception

  • No setup fees
  • No advertised trial period

Discussion: and LEX Reception both offer free setup for their services. However, it’s beneficial to try out a service risk-free. LEX Reception does not have a money-back guarantee period,'s money-back guarantee covers your service for 14 days (up to $1000).

Monthly Plans and LEX Reception offer monthly plans depending on the call volume your business receives.

  • $285 for 30 live receptionist calls and 1 live transfer number
  • $765 for 90 live receptionist calls and 2 live transfer numbers
  • $1,950 for 300 live receptionist calls and 10 live transfer numbers
  • Custom plans available
  • 10% annual discount when paid up front

LEX Reception

  • $425 for 150 minutes
  • $450 for 300 minutes
  • $775 for 500 minutes

Discussion: charges a flat rate for calls, so you’ll pay the same amount; LEX Reception, by contrast, charges per minute. According to GetVoIP, the average business call lasts about 6 minutes. Assuming a 6 minute call,'s prices are slightly higher; however if you have longer calls using more minutes, these will rapidly add up. And you are also compromising for fewer features; see our features comparison below.

Additionally, offers a custom after-hours voicemail for your business, so you're not limited to one voicemail greeting.

Overage Costs

  • $10.50/call on the $285/month plan
  • $9.50/call on the $765/month plan
  • $7.50/call on the $1,950/month plan
  • Larger volume plans available

LEX Reception

  • $2.75/minute on the 150 minute plan
  • $2.25/minute on the 300 minute, 500 minute, and larger volume plans

Discussion: The lowest plan may seem affordable, but the minutes can quickly add up. A 6-minute call at LEX Reception is already an extra $16.50. If you have a longer call, at around 8 minutes, that is an extra $22. With, you know exactly how you're being charged for every call, regardless of length. Sometimes businesses choose what seems like a less expensive plan, but end up paying more. More expensive plans that offer extra, unnecessary minutes aren't the solution either. charges a flat rate per call, so you can easily stay within your budget.

Features and LEX Reception both offer these features:

  • Live call transfers
  • Bilingual answering
  • 24/7 phone call and webchat answering
  • Appointment scheduling
  • Customized scripts for each business
  • Lead screening & intake form completion
  • Integrations with popular legal software like Clio, MyCase, LawPay, PracticePanther, Lawmatics, Filevine, Lexicata, and more.
  • Zapier integration
  • Integration with all major calendaring and scheduling software programs
  • Analytics and metadata
  • Outbound calling offers the following additional features:

LEX Reception offers the following additional features:

  • Mobile app
  • The first 30 calls under 30 seconds are free

Discussion: While LEX Reception virtual receptionists are available 24/7, they do not offer outbound calling (only call-backs upon a customer's request), CRM integration, and sales development services, all of which handles. Our customers often tell us it's about the depth of services and not about broad mobile app accessibility.


LEX Reception and offer similar services, but there are subtle yet important differences between them, and this is where takes the edge. Take "outbound calls" as an example: LEX Reception calls back customers who input their phone number for a call back on the business' website. But this is not an outbound calling service like's, where receptionists are assigned outbound calling tasks, such as appointment reminders, work updates, outages, and other information your business needs to pass on to its clients. 

Another major difference is the comprehensive integrations offers. Whether it's sending you call summaries via Slack, piping new client information into your customer management software, or scheduling appointments in one of many calendaring programs, we work with your existing systems in real-time, so you're always in sync. Client Testimonial

Ok, we've said enough! But you may still like to hear some praise directly from one of our clients:

“Wonderful answering service! I'm a solo practitioner attorney and I can't get to my phone at all times. I know that my phones will be answered professionally at all times. The ability to text updates to Smith without fussing with an app is a huge bonus. I highly recommend."

- Regina Edwards, Edwards Family Law

Learn More About Virtual Receptionists

Our virtual receptionists are passionate about quality customer service, and we customize our call handling approach for every new business we work with. Learn how our live answering services can help your business by signing up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee!

Virtual Receptionists Comparison
Written by Angie Wilson

As a freelance content strategist, Angie Wilson has contributed a number of articles to

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