Top 10 Chat Apps for Lawlytics Sites

If you’re a law firm or lawyer without a dedicated online presence and place for clients to find you, Lawlytics can get you there in no time. Whether you’ve been putting it off for a lack of funds or because you just don’t even know where to start with all of the technology available today, the time to stop putting it off has come. 

Lawlytics is an intuitive, integrated law firm management platform that offers a total solution for practice management. It handles things like client contact management, communications, marketing, analytics, tracking cases and client files, and so much more. It can even help you set up a dynamic website and engage your clients and prospects with live chat so that no one ever has to wait to hear from your firm. 

After all, 46% of consumers have reported that when it comes to reaching out online, they’d prefer to have a live chat option than any other medium. And today, that’s only continuing to grow. In this guide, we’ll help you by exploring the top chat apps out there for Lawlytics websites so you can get started even if your budget is more stick-figure than six-figure. 

At the end, we’ll even discuss how Smith.ai can work with all of your apps and tools to help you create a streamlined communication strategy that includes live chat, SMS message answering, and more. 

Why live chat?

Unlike some businesses, law firms might not immediately see the value of live chat services. Some may question their security or their usability for something like private legal matters. Still, however, you do stand to gain a lot from adding a chat tool. 

People want instant answers. They also want a personal connection and they want to know that you’ll be there whenever they need you. Today’s clients are looking for brands that meet them where they are and that includes the likes of law firms and other professional services. Offering chat means:

• Increased conversions 
• Improved customer service
• Increased client loyalty
• Increased efficiency 
• Creating choice for clients

And that, perhaps is the most important part of the equation: giving clients the choice. And speaking of choices, let’s take a look at the options for Lawlytics sites when it comes to chat apps. 

The 10 best chat apps

1. Smith.ai Chatbot

The Smith.ai Chatbot will change the way that you communicate. This chat tool makes sure that every customer is heard, any time of day or night. You'll get unlimited chats 24 hours a day, seven days a week and notifications of anything that needs escalated or requires your direct attention. Plus, you can customize the chat widget and create your own pre-screening sequences to help with lead generation. 

With the Smith.ai Chatbot, you’ll be able to integrate the other software and tools that you use, access transcripts and contacts via email or your CRM, and so much more. You can even trust the bot to learn as it goes so that it effortlessly runs itself and you don’t have to worry about it at all. It's optimized for desktop and mobile alike so it functions flawlessly on any device. The highlights include:

• Total customization of chat widget
• Pre-screening sequences
• Smart Q&A
• 24/7 unlimited chats
• Canned responses and automated messages

2. Chatfuel

Chatfuel can integrate with all the tools that you use and give you a seamless way to offer chat to your customers. Whether you use the chatbot as-is or customize it to your needs, you’ll find all kinds of ways to connect. It links with social media, allows you to setup automatic responses and FAQs, and so much more. 

Brands like Volkswagen, Adidas, and other use Chatfuel to fuel their conversations, so you can trust that you‘re getting a reputable product. You'll be able to streamline communications by connecting contacts, integrating with your CRM, and more. You can also share media and other content. Consider the key highlights like:

• Full access to all features
• Brand reputation and reliability
• Twitter, Instagram, and other integrations
• Customization options are plentiful
• Automated messaging and more

3. ManyChat

ManyChat is a great free chatbot that’s easy to setup and use. It has a handy drag-and-drop feature to integrate the chat widget and set the custom features with ease. You will get unlimited broadcasts with the free chat tool and it allows you to create automated responses, FAQs, and more. 

This intuitive chat builder offers customization for several features and easily integrates with all kinds of software and tools, including your email and CRM. You'll be limited to 500 subscribers on the free plan, but you can include opting into a subscription in the chat experience to help increase leads. You can even use it with Facebook Messenger if you’d like. The highlights include:

• Automated responses and FAQs
• Easy drag-and-drop building
• Third-party integrations
• Intuitive, responsive design

4. Tidio Live Chat

Tidio is one of the most popular free chat apps available. It offers simple installation and immediate visibility so that you can have chat up and running sooner and with less effort. Plus, you can customize the settings and features to create a more personalized, branded look, monitor your site visitors in real-time, and so much more. 

You can set up multiple agent accounts with Tidio and add contact information for customers and leads to keep track of everything in one place. There’s even the option to setup automated messages if you want, and it integrates with tons of software and apps that you already use, including Salesforce and Mailchimp, among others. Key features of this chat app include:

• Set custom away messages and chat hours
• Language support for multilingual chat
• Customization and scalability
• Available Pro Version for a fee 
• 7 days to try Pro features at no cost

5. Pure Chat

Pure Chat is one of the best totally free chat plugins available today and it works well for your Lawlytics site by embedding the code. There are no ads or spam to worry about and you can even customize a ton of features to create an on-brand chat tool to engage your audience. You can even choose to hide the chat tool if your team goes offline, and it’s got a great user experience. 

The Engagement Hub allows visitors to choose how they want to connect with your brand. They can do this via live chat, email, social media, or even phone if you choose. You can enjoy a lot of features without spending a dime, or upgrade to the pro version to get even more out of the tool if you’re willing to spend a little money. Highlights include:

• Engagement hub makes communication easy
• Easy software integration
• Customization
• Scalable to your needs
• Custom away statuses and display options

6. Zendesk Chat

Zendesk Chat is another good choice for basic chat functionality that’s easy to use. it’s also free to start with the chat tool and use the basic services, including access to 40 languages and conversion tracking features. The free version only lets you have one conversation at a time, but that’s enough to get started for some. You can monitor things in real-time and communicate in several ways. 

Plus, the entire Zendesk suite of tools integrates with the chat app seamlessly, as does most of the other tech that you’re already using for your law firm. You can enjoy 14-day access to chat records on the free plan, and so much more. Some of the best features include:

• Zendesk-backed support
• Easy integration with other Zendesk tools
• Conversion tracking
• Customization available
• Multiple languages

7. HubSpot All-in-One Marketing

HubSpot offers a premier marketing and CRM platform that can integrate and streamline much of your business. They're a leader in marketing tools and they have a lot of scalable and a la carte solutions for brands, including free live chat software. You can sign up and install the chat tool and be up and running in no time at all, and it’s all backed by the reputation of HubSpot. 

The tool includes both the option to setup live chat with agents and a chatbot that can enhance the customer experience and deliver yet another way to communicate. There are customization features galore and of course, it integrates with the whole HubSpot suite and a host of other tools and apps that businesses use. Our favorite features include:

• Connects to HubSpot software and tools
• Customization and scalability
• Automated chatbot included (optional)
• Premium features available with upgrade
• Backed by HubSpot

8. Click to Chat for WhatsApp

WhatsApp is making your audience more comfortable than ever by offering live chat with your website. You can now offer 24/7 service to your audience in a format they already know and customize it to suit your business needs. Plus, with just a WhatsApp number or group ID, you can be up and running in a matter of minutes. 

When you’re in the market for a basic chat solution that’s great for everyone, WhatsApp is worth a look. It integrates with plenty of tools and the mobile app means you can stay connected to your audience on the go. It even integrates with Google Analytics and Facebook Analytics. You will find plenty of options and features to enjoy, including:

• Mobile apps available
• Floating positioning
• Hide option
• Short codes and animations
• Comfortable for existing WhatsApp users

9. ClickDesk

ClickDesk is a free chat tool that offers plenty of features and AI to help you give your audience a better experience. This live chat tool is easy to fit into your website in minutes and it’s cloud-based so you can scale it as you need. You can integrate with voice if you want and use the helpdesk ticketing system to keep everything in order. 

This app offers a social media sharing feature and plenty of integrations and automations to improve the chat process. You can use it for offline messaging and email too, giving you total support from one tool. Check out features like:

• Social media integrations
• Customization features
• Mobile-friendly
• Help desk ticketing system
• Voice chat available

10. Tawk.To

Tawk.To offers a simple, straightforward, free chat app for your law firm website. It doesn’t have the most customization options or the most polished, professional look, but it offers enough that it’s worth considering. Especially for attorneys and firms that need a reliable tool with all the basics and more, this app delivers. 

Tawk.To includes user insights to help you make improvements and you can setup multiple agent profiles. There is a mobile app that’s compatible with iOS and Android devices so that you can always be connected on the go. You can even customize some of the display options and create your own welcome messages. Highlights include:

• Multiple agent accounts
• User monitoring and insights
• Mobile apps available
• Custom display options
  

Or, talk to Smith.ai about a fully staffed chat solution and more

We know that it’s important to get on board with technology. However, we also know that you need to find ways to do that without breaking the bank and eating up more of your time. Live chat is going to change your business, but it can’t benefit you if it’s tapping your resources. The solution? Rely on the dedicated live chat agents at Smith.ai to field every chat as the face of your brand. 

Plus, when you choose to work with our team, you’ll get dedicated white-glove setup and software installation. The software is available in English and Spanish, as well, and we can include it as part of a custom strategy to field all of your communication needs. We’ll even take care of things like SMS texts to ensure that your communications are covered at all times. 

You can learn more by scheduling a consultation to discuss the dynamic live chat solutions from Smith.ai, including 24/7 availability, as well as scheduling, intake, and other services. You can also reach us at hello@smith.ai or (650) 727-6484.