Live ReceptionistsFriendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.
Customized GreetingsYour virtual receptionists will greet clients using a personalized greeting specified by you.
Familiar with Your BusinessWe’ll answer customer questions about hours, payment methods, services provided, and more.
Friendly DemeanorOur virtual receptionists have years of experience answering phones and speak in clear American English.
Live TransfersReceptionists can live transfer a caller to you, even pre-qualifying which types of callers get through.
Multiple Live Transfer NumbersWhen making live transfers, you can list multiple phone numbers for different people.
Email Summary of CallsGet a summarized message of each call sent immediately via email.
Callback on Client CallsYour friendly receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Text Message Summary of CallsOr get a summary of each call sent instantly to your phone via SMS.
Daily Summary of EmailsAt 6:30 PM PST, you’ll receive a daily email summarizing each call you received on that day.
Dedicated Phone NumberA local or toll-free number dedicated to you, and only you — or routed to different people on your team.
Use Your Existing NumberPort your current land line, mobile, or cell number from your carrier for no extra cost.
Works with Popular VoIP ServicesOur state of the art technology makes it easy to connect live call answering with a VoIP phone like RingCentral, Google Voice, or Plivo
Conditional Call ForwardingIn a few easy steps, you can set your phone to forward certain calls to your Smith.ai number. Works with all major US carriers: AT&T, T-Mobile, and Verizon.
High-Quality SoundState-of-the-art VoIP software ensures high-quality voice and sound for all your calls
No Extra Apps to InstallJust text us status updates — there’s no need to fuss with yet another app or login to remember.
Billing and fees
Easy BillingYou’ll always know what you are paying for. Base monthly fee, and any overage. That’s it.
No Setup FeesThere is no setup fee, or setup fee called something else to hide it from you. Joining is easy and fast.
No Hidden FeesYou won’t find any surprises on your bill from Smith.ai. We like to keep things simple for you.
No Cancellation FeesMonth-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.
Pricing Per Call — Instead of Per MinutePricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.
Customizable plansWhatever your needs or call volume, we can customize a plan for you that’s still priced competitively.
Voicemail to MMSAudio files of a voicemail recording can be sent directly to you via text message right after the call.
Unlimited VoicemailsThere’s no limit or extra charges on any calls sent to your voicemail.
Voicemail to EmailAlternatively, Smith.ai can send voicemail recording directly to your email right after the call.
Customized VoicemailYou can choose to have a professional voiceover actor record your voicemail greeting.
Call services & Spam blocking
Appointments & Integrations
Appointment SchedulingWe’ll gladly book appointments for you and your clients, on your own calendar. We can even prequalify.
Email/SMS Sorted to DepartmentsCalls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@).
E-Commerce Order IntegrationYour receptionists can gather E-commerce details such as order number, item info, or address.
Lead Data GatheringWe’ll collect customer info, such as where the new lead heard about you, to help your marketing and sales.
Call DispositionReceptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Dispatch calls to Multiple LocationsUsing ZIP code lookup via Storepoint.co, we can transfer calls to different numbers in your business.
CRM IntegrationSmith.ai can integrate with CRM software to sync caller information, notes, and more.
Customer Service and Support DeskWe can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.
Availability & hours
We cover PST through ESTWe cover all continental USA time zones from 6AM-6PM PST / 9AM-9PM EST.
Worldwide ServiceAs long as you can access your cell phone or email, you can receive call summaries — anywhere in the world.
Set Availability via SMSEasily text us your status. Just type “away for 1d” or “voicemail” to tell us how to handle your incoming calls.
International TransferWhile answering your calls during US business hours, we can transfer calls to you anywhere in the world.
CUSTOM PLANS TAILORED TO YOUR BUSINESS
At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at email@example.com or call us at (650) 727-6484.
Smith is a superior call answering service for small businesses and individuals. Our virtual receptionists help you build better relationships with new and existing customers.