Explore the features and services provided by Smith.ai’s virtual receptionists to maximize every conversation with your leads.

Receptionist Services

24/7 Live Receptionists

Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.

Familiar with Your Business

We’ll answer customer questions about hours, payment methods, services provided, and more.

Transfer Destinations

Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.

Call Notifications via Text Message

We can instantly text you contact's name, phone number, and email (if collected) after every call.

Daily Call Summary via Email

At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.

Call Disposition

Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.

Referrals to Recommended Businesses

Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses, from whom you earn a referral fee.

Customized Greetings

Your virtual receptionists will greet clients using a personalized greeting specified by you.

Friendly Demeanor

Our virtual receptionists have years of experience answering phones and speak in clear American English.

Multiple Live Transfer Numbers

When making live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.

Callback on Client Calls

Your friendly receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.

Answering Texts to Your Number

When prospective clients text your Smith.ai phone number, receptionists will text back. We can answer questions, screen new leads,  book appointments, and more.

Outbound Calls

Receptionists can make outbound calls on a one-time or recurring basis. We can call leads who complete your web form, provide work status updates, and more.

Appointment Reminders

Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.



E-Commerce Order Integration

Your receptionists can gather e-commerce details such as order number, item info, and address.

New Client Intake

We'll complete new client intake forms for your qualified leads, so new client information is logged in your CRM.

Email/SMS Sorted to Departments

Calls can be marked and routed to the appropriate department (e.g., sales@, support@, owner@).

Lead Data Gathering

We'll capture and qualify your leads based on your custom criteria, such as their service needs, where they heard about you, and more.

Dispatch Calls to Multiple Locations

Using ZIP code lookup via Storepoint.co, we can transfer calls to different numbers in your business.

Customer Service and Support Desk

We can assist your support team by collecting order numbers or tickets. We integrate with many CRMs, too.

Email & SMS Follow-Up

Customize over a dozen email and/or text messages and we’ll send the approved follow-up message when we finish speaking to the caller.



Dedicated Phone Number

A local or toll-free number dedicated to you, and only you — or routed to different people on your team.

High-Quality Sound

State-of-the-art VoIP software ensures high-quality voice and sound for all your calls.

Use Your Existing Number

Port your current land line, mobile, or cell number from your carrier for no extra cost.



Easy Billing

You’ll always know what you are paying for. Base monthly fee, and any overage. That’s it.

No Hidden Fees

You won’t find any surprises on your bill from Smith.ai. We like to keep things simple for you.

Pricing Per Call — Instead of Per Minute

Pricing per minute results in hurried calls, expensive bills, and unpredictable costs. Nope. Not with us.

No Setup Fees

There is no setup fee, or setup fee called something else to hide it from you. Joining is easy and fast.

No Cancellation Fees

Month-by-month contracts mean you can cancel at any time — without any penalty or cancellation fee.

Customizable Plans

Whatever your needs or call volume, we can customize a plan for you that’s still priced competitively.



Voicemail to MMS

Audio files of a voicemail recording can be sent directly to you via text message right after the call.

Voicemail to Email

Alternatively, Smith.ai can send a voicemail recording directly to your email right after the call.

Unlimited Voicemails

There’s no limit or extra charges on any calls sent to your voicemail.

Customized Voicemail

You can choose to have a professional voiceover actor record your voicemail greeting.



Spam Calls Blocked[1]

We automatically block over 20 million robo-callers, telemarketers, and spam calls.

Sales Calls Blocked[1]

We block unsolicited sales calls from advertisers, software vendors, and more — all at your discretion.

Blocked Calls[1]

Never want to hear from them again? You can specify certain numbers to block or blacklist at any time.

No Charge for Spam or Wrong Numbers[2]

Spam and unwanted calls don’t count towards your monthly call quota. That would be lame of us.



We Answer Calls 24/7

Our receptionist service is available 24/7. Let us know if you want to set specific answering hours.

Set Availability via SMS

Easily text us your status. Just type “away for 1d” or “voicemail” to tell us how to handle your incoming calls.

Worldwide Service

As long as you can access your cell phone or email, you can receive call summaries — anywhere in the world.

International Transfers

Are you or your callers located out of the United States? No problem! We can transfer calls anywhere in the world.


Custom Plans Tailored to Your Business

At Smith.ai, our customers come first. We are always interested in hearing what you need and do our very best to build new features to accommodate you. Please reach out to us with any questions about customization at hello@smith.ai or call us at (650) 727-6484. Smith is a superior call answering and cloud phone system service for small businesses and individuals. Our platform helps you build better relationships with new and existing customers.

  1. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block calls for you.
  2. Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls.
  3. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to VIP/direct transfer calls for you.

You can learn more about why we need Caller ID to block or allow direct transfer calls here.

Learn More About Smith.ai

Virtual receptionists can help your business!

(We serve thousands of businesses daily, just like yours.)

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