Facebook message answering

Capture every lead when you outsource Facebook message answering.

Smith.ai receptionists reply to Facebook messages for your business, 24/7.
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An extension of your team

Answer Facebook messages professionally

More small businesses are using Facebook for sales development than ever before. Our live agents answer Facebook messages professionally — and instantly.

Grow your business faster

Capture & convert more leads

68% of consumers prefer messaging as a way to communicate with businesses. Meet your leads where they are with our Facebook message answering service. We’ll capture and convert every Facebook lead.

Better ROI with less work

Improve results from your marketing and advertising

50% of marketing dollars are spent on leads that don’t convert, and it’s because there’s no investment in someone to reach out. Our agents will close that gap and maximize your conversions.

Move leads through the sales pipeline

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Calls, chats, appointments, and payments are automatically logged in your systems. Here is a selection of our many integration partners.

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Everything You Need to Know When Considering How a Facebook Message Answering Service Can Help Your Business

The best virtual receptionist and chat services do much more than pick up phone calls, answer chats, and take messages for you and your staff. At Smith.ai, we provide professional live agents who are capable of a wide range of services from call handling, to appointment booking, to lead intake, to website chat, and more. Whether you need live staff on duty 24/7, during daytime hours, for overflow support only, or just for after-hours (nights and weekends), here are the answers to the most common questions we receive about our Facebook message answering services, specifically.

How can a great Facebook message answering service help my business grow?

An answering service, like Smith.ai, can offer your business Facebook message answering. In doing so, answering services can take over social media messaging for your company and provide personalized customer service to clients contacting your business on Facebook. This frees your staff from having to answer Facebook messages so they can get back to focusing on their specific job duties without having to worry about missing social media leads. With 24/7 answering, our Facebook message answering service allows for social media leads to be screened and nurtured without your business having to be open. With Facebook message answering services, your business can exude professionalism at all times and grow more successful by the hour.

By enabling Facebook message answering through an answering service, your business can:

  • Minimize distractions & protect team’s time: With social media messages being answered, your team will be able to focus on more important tasks and avoid regular interruptions.
  • Reduce response times: Facebook message answering allows messages to be answered immediately so web leads won’t go unanswered or be stuck waiting on hold like they would over the phone. 
  • Improve productivity: Facebook message answering allows your staff to answer client questions and inquiries at a much faster rate, allowing for more sales to be made in less time.
  • Boost client satisfaction & business reputation: With Facebook message answering, your client will be immediately answered, displaying the illusion of a larger business. With callers feeling valued, your business will exude professionalism and your company’s reputation will be stronger than ever.
  • Enhance lead conversions: By providing more ways for your business to connect with clients, Facebook message answering enables your team to convert leads at a faster rate without the hassle of answering messages themselves.

A great Facebook message answering service can make all the difference for your business. It's important for businesses to respond to social media inquiries quickly to capture web leads before they slip away. Smith.ai can provide a professional frontline so that your business can turn each and every social media lead into a loyal client. We are your Facebook Messenger guardians and can deliver exceptional service so that even if your team isn’t online, clients and leads can still have a great experience with your business, thanks to Smith.ai’s answering service.

Facebook message answering is invaluable to your business’s success. Without having to dedicate time to responding to web chats and screening online potential prospects, you can improve your team’s responsiveness and productivity and put your business well ahead of your competitors. Whether your business needs lead screening assistance, customer service support, or just help off-setting social media answering pressure on your team, a Facebook message answering service can transform your business into the best version of itself.

Why should my business hire an outsourced answering service for Facebook message answering instead of a call center or in-house staff?

As far as Facebook message answering is concerned, call centers and in-house staff can’t perform as well as an answering service. While they may be able to answer calls more frequently and consistently than employees with other duties, call centers and in-house receptionists tend to deliver sub-par quality on social media message answering.

Responding to social media messages isn’t rocket science,  yet still call centers often fail to offer it as a service, despite many leads preferring to use Facebook to contact businesses. Call centers and in-house staff are also rarely equipped to answer common questions online clients have and frequently come with long response times as well as basic web knowledge, leaving online clients understandably annoyed. 

Answering services like Smith.ai offer thoughtful accommodations, like quick consultation scheduling via Facebook. By paying attention to the details, Smith.ai’s answering service can relieve your busy team of social media answering pressures, provide your clients with outstanding customer service, and help your business thrive. Hiring a call center or an in-house staff rather than outsourcing Facebook message answering to an answering service may risk your reputation, your productivity, and your customer satisfaction. 

If you’re a small business, this rings especially true for you. With over 68% of clients preferring to message businesses over social media, call center agents and in-house staff isolate a huge portion of your clientele. This can destroy any initial impression a caller may have and erode any trust they may have in your business, which is critical to establish in the initial conversation with a caller. 

It’s well known that call centers customarily:

  • Engage in poor social media etiquette 
  • Leave online clients unanswered for extended periods of time
  • Provide impersonal, robotic responses
  • Have trouble screening and qualifying online leads
  • Fail to provide accurate information to prepare online leads

With over 67% of customers preferring to use Facebook to contact businesses, call centers fall short of providing an expected service to clients. If they do offer Facebook message answering, call centers rarely offer satisfactory service. Although over 96% of online clients expect an answer to their online inquiry within five minutes, call center agents can take anywhere from 5 to 15 minutes, whereas social media messages answered by an answering service usually only take anywhere from 1 to 2 minutes. And with only 44% of clients reporting call centers to be helpful compared to nearly 76% of client reporting non-call centers, like answering service, to be helpful, it’s clear to see that hiring a call center will result in longer response times and unsatisfactory customer service.

In-house staff also regularly:

  • Come unequipped to address customer service concerns
  • Have limited availability
  • Lack Facebook or overall social media knowledge
  • Cost companies more than they bring in
  • Have little to no ability to nurture online leads
  • Fail to provide timely answers to social media inquiries

1 in 3 of social media users prefer to contact a business via social media, but if your in-house staff can’t accommodate them, your business may lose out on leads. If in-house staff can provide Facebook message answering, they still fail to provide coverage outside of normal business hours. During normal business hours, in-house staff may neglect their call handling duties to respond to the social media leads they neglected overnight, resulting in over 62% of calls going to voicemail or being left unanswered. Despite being their sole purpose, in-house staff still fail to answer phone calls, which can cost your business potential customers, as up to 50% of sales go to businesses that answer first. Hiring an in-house staff to answer website chats and phone calls is arguably counterintuitive to your business’s success. 

All of these common issues with call centers and in-house staff can lead to clients hanging up the phone and potential prospects taking their business elsewhere, resulting in your company losing leads, customer loyalty, money, and time. By hiring an answering service, such as Smith.ai, instead, your team can avoid losing out on clients by having a knowledgeable and friendly representative available at all times to answer clients’ questions, screen leads, and schedule consultations.

If that isn’t enough, the Bureau of Labor Statistics found that on average, answering services cost only about 20% of what an in-house staff or call center costs despite offering more features and better quality services. 

As a matter of fact, Smith.ai’s virtual receptionists can:

  • Provide reliable, 24/7 availability 
  • Demonstrate social media expertise
  • Answer Facebook messages immediately and consistently
  • Foster social media leads with personalized, friendly customer service
  • Schedule appointments and consultations
  • Build a foundation of trust between you and your clients
  • Prepare clients with information about your services

Outsourcing Facebook message answering to an answering service like Smith.ai instead of a call center or in-house staff can save your business from overextended budgets, embarrassing client interactions, missed lead-capturing opportunities, and frustrating workplace complications. Rather than risk your revenue and client relationships on inexperienced or ineffective call center agents or in-house staff, trust Smith.ai’s reliable service to nurture social media clients, capture leads, and take the pressure off of your busy staff. 

Don’t just take our word for it. Check out some of our clients’ reviews to see why so many businesses trust Smith.ai to handle their Facebook message answering.

How do I estimate the cost of a Facebook message answering service for my business?

Cost is an important factor when deciding whether your business should sign up for an answering service or not. Many answering services often hide their true prices to trick you into signing up. Luckily, Smith.ai’s pricing is always clearly advertised upfront so that determining the cost for Facebook message answering can be simple and painless.

When signing up for Smith.ai, there are:

No set-up fees

No cancellation fees

Free spam blocking

No hidden fees/pricing

You shouldn’t have to go bankrupt to receive high-quality services that can set your business apart from the others. With Smith.ai, you’ll never be charged with random, unrecognizable fees or stuck paying for something you didn’t sign up for. You can rest easy knowing what you see is always going to be exactly what you get.

Even better – Smith.ai’s Facebook message answering, among other features, are incredibly affordable. Monthly plans start at as little as $255/month or, if you prefer, you can create a customized plan that fits your business needs. No matter which plan you choose, you’ll never have to spend more than you should, since Smith.ai’s virtual receptionist pricing follows a per-call rather than per-minute pricing model. That way, you don’t have to pay for someone to sit around while your phone isn’t ringing as you would with an in-house staff member. You only ever pay for the plan you sign up for – nothing more. 

To save you even more money, Smith.ai offers 10% off when you pay upfront annually. You’ll be able save money and receive the exact same services as you normally would on a monthly payment plan. It’s a win-win. 

If your business might benefit from bundling call handling with live website or text message answering, Smith.ai also offers a 5% bundled discount for receptionist and chat services. This’ll put money back in your pocket and give your business the opportunity to take advantage of unique services other answering services don’t offer, granting your business a leg up in your industry.

Whatever your business can afford, investing in an answering service that offers Facebook message answering will be well worth it. While other businesses may be stuck spending massive amounts of time and money on front desk support or call centers, you’ll be able to save both by utilizing an inexpensive and flexible service that provides you with Facebook message answering how and when you want it. Customers will run to your business for your accommodating options, reliable customer service, and quick social media answering.

To see if Smith.ai is the right fit for your business, sign up today risk-free with our 14-day money-back guarantee.

What common business problems indicate that I need a Facebook message answering service?

Keeping a business up and running is no simple task. That’s why it’s easy to see how quickly businesses can run into problems they struggle to resolve themselves. Common problems that indicate your business may benefit from a Facebook message answering service are:

  • My team struggles to keep up with social media messages and remain productive

Social media messages don’t just come in when your team is ready and available. For teams that already have enough on their plate, the amount of messages that need to be properly responded to can be overwhelming to say the least. Answering clients consistently and correctly is crucial for your business’s success, but team members might have to neglect more important work to do so, leaving your staff with a growing list of tasks they can’t seem to get done. 

  • I can’t afford to hire front desk support

Front desk support, whether it’s in-house receptionists or call centers, can cost tens of thousands of dollars and with slimmer budgets set in place, business can often be left desperate for Facebook message answering assistance. Paying more than you can afford for services you need can put your business in a dangerous position and trying out free services can be just as detrimental to a business as having nothing at all. Without social media support in some way, shape, or form, your business can lose out on leads and dismantle client relationships.

  • My staff has difficulty finding and capturing social media leads

Staff members may not have the time or expertise to convert social media leads consistently. When a representative fails to demonstrate social media expertise or can’t respond quickly enough, clients may lose interest quickly and feel less secure about entering into a relationship with your business, costing you not only your revenue, but your reputation as well.

  • Clients are frustrated with our slow response times

The only way a business can succeed is when clients are happy so when clients inevitably have questions about their services or concerns about their products, businesses need to be prepared to answer them. Businesses regularly struggle to find the time to answer clients’ questions in a quick and efficient manner. With limited availability, staff members may not be able to respond fast enough, leaving clients irritated and ready to go to the next company they find in their search results. 

If your business is facing one or any of these challenges, an answering service that provides Facebook message answering can help you convert more leads and deliver excellent services to clients who connect with your business on social media. An answering service, such as Smith.ai, can take the pressure off of your team and allow your business more flexibility in time and in budget without compromising your client relationships. Smith.ai’s virtual receptionists can assist your clients by getting them the answers they need quickly with no hassle and help your team convert more social media leads with no extra effort. Smith.ai’s answering service offers the fastest, easiest, and most affordable way to resolve your business’s issues and leave your clients with a smile on their face.

What are the ways Facebook message answering can help small, medium, and large businesses?

Businesses of every size can benefit from outsourcing Facebook message answering, whether it helps to take the load off of a small, family owned business or to increase efficiency in a large corporation. For example:

  • For small businesses, Facebook message answering means a professional “big company” social media presence and not having to answer every message

Small businesses are often up to the necks in tasks that need to be done. They don’t need to spend more of their restricted time replying to Facebook messages or their narrow budget on hiring front desk support. Facebook message answering gives small businesses the opportunity to connect with clients that reach out on Facebook without having to spend time answering messages themselves. This allows small businesses to maximize their productivity without sacrificing their much-needed time, money, or outreach towards current and potential clients. No more days spent catching up on an overload of social media messages.

  • For medium businesses, Facebook message answering means scheduled appointments and messages answered anywhere, anytime

With an endless amount of projects that need to be done, medium sized businesses fail to answer every social media message they receive, resulting in missed leads and frustrated clients. Balancing daily tasks with Facebook message answering is difficult for any company, let alone a company with limited staff, availability, and resources. Outsourcing Facebook message answering enables medium sized businesses to place the responsibility of answering social media messages and scheduling appointments into the hands of a trustworthy agent so that their team can get back to running daily operations without worrying about neglecting social media leads.

  • For large businesses, Facebook message answering means personalized customer interactions and not having to capture every social media lead

Many larger businesses have staff that are far too busy to answer calls themselves. It can be tedious for sizable staff to focus on the smaller details, like providing personalized one-on-one customer service, when there are such vast operations to run. It’s also very costly to hire in-house staff and, for companies at the enterprise level, scaling at lower cost is a core objective. Facebook message answering can make it easier for large businesses to function at a high volume without neglecting the details that can separate a good company from a great one. By allowing answering services like Smith.ai to respond to Facebook messages and capture social media leads for them, larger businesses no longer have to choose between interrupting work to reply to Facebook messages or losing out on social media leads.

Having a well-informed team of virtual receptionists who are trained in customer service and who can represent your company when you’re busy can transform your business’s efficiency for the better, no matter what size your business is. Whether you want to improve your company’s customer service or increase your business’s lead conversion rate, an answering service that delivers Facebook message answering can help accomplish your company’s goals and get your team focused on their work once again.

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Take the Faster Path to Growth.
Hire Smith.ai Today.

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