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When discussing AI, it’s easy to get distracted by the technology and make things more complicated than they need to be. When implementing live chat, AI is used to make your process more efficient and take costs down by removing needless chokepoints. This article highlights key areas where AI can power your live chat process to give you more efficiency and better client experience.

In the bid to optimize your customer service, one thing you will realize is that your customers prefer to communicate with your business in real-time on your website. To do this, you have 2 options available to you – live agents and chatbots.As both are fast gaining popularity with businesses across the globe, a heated debate has been sparked – chat bots vs live agents.

Wealthbox is a simple and collaborative web-based CRM for financial planners and wealth advisors. Connect your Wealthbox account to Smith.ai Web Chat to automatically get web visitor contact info and chat transcripts in your Wealthbox account.

You can get referrals, but to turn them into quality leads, follow these three steps for making your law firm's online presence shine.

Web visitors commonly try to use the live chat widget on lawyers' websites to get free legal advice. Smith.ai Live Chat offers a "legal disclaimer" option and live, expert receptionists to turn questioners and tire kickers into qualified leads. Learn how Live Chat can maintain clear ethical boundaries and control of the conversation.

Lawmatics is a platform “built for lawyers, by lawyers” that automates intake, marketing, and CRM. Implement our integration for faster and easier access to new leads created by Smith.ai's website chat conversations.

Connect these platforms to have all your chat contact info and transcripts automatically logged in your PracticePanther account as new leads. Improve intake and reduce repetitive tasks by implementing this no-brainer integration.

Google recently launched CallJoy, an “easy-to-use phone technology platform for small businesses.” How is it different than similar progrms, including CallRail, ZipWhip, and Smith.ai? We compare them and give some tips on using CallJoy alongside Smith.ai.

MLC Live host (and Smith.ai client!) Kimberly Bennett chats with Smith.ai's Maddy Martin about ways solo and small law firm owners can use their time effectively to grow their businesses.