From March 11-13, 2019, CompTIA hosted their second annual Communities & Councils Forum (CompTIA CCF) in Chicago, IL. Smith.ai’s head of growth and education Maddy Martin was on the opening keynote panel, moderated the Emerging Technology and Advancing Diversity in Technology joint session, and helped facilitate the Emerging Technology Community meeting.
CompTIA Chief Technology Evangelist James Stanger moderated the opening keynote on Tuesday morning, March 11 where Maddy contributed as a panelist alongside CrushBank’s David Tan. The panel addressed the “future gap”: the space between what emerging tech has made possible and what has actually been adopted. They covered a wide range of topics. Some key takeaways include:
Later Tuesday morning, Maddy helped lead the CompTIA Emerging Technology (EmTech) Community meeting as a newly elected Executive Council member (as of 2019). The meeting addressed:
Tuesday afternoon, Maddy moderated “How Emerging Technologies can Bolster Diversity and Inclusion,” a joint workshop between the Emerging Technology Community and the Advancing Diversity in Technology Community. The meeting addressed:
Smith.ai is using artificial intelligence (AI) and machine learning to empower our receptionists to deliver exceptional services with unparalleled accuracy and speed, both through live phone calls and web chat. A couple examples are with our automatic spam blocking and real-time English-Spanish translation, both of which take an enormous burden off small- and medium-sized businesses and our own receptionists. Not having to work on basic tasks and chores that can be automated means more head-space and energy for higher-level thinking. Smith.ai offers an ideal example of how AI and real people can work together to augment both the experience and skills of the worker, as well as the services delivered to clients.