Maddy Martin of Featured on In Re Legal Podcast

Kelsey Johnson's head of growth and education, Maddy Martin, was featured in "Increasing Productivity for Small Firms and Solo Practices," an episode of In Re, a legal podcast by the Illinois Institute for Continuing Legal Education. In it, she talks about how small-firm and solo attorneys are spread thin, yet hesitate to filter out distractions and hand-off time-consuming tasks. Whether you're missing calls and leads, struggling to follow-up with existing clients and capture late payments, or just looking to run a more efficient and profitable law firm, Maddy explains that the right communication systems can help you get more done.

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Tune in to learn 7 basic and advanced techniques for incorporating call-routing, web chat, and live receptionist services into your operations with minimal investment of time, energy, and money:

1. Intelligently manage calls with complex call paths
2. Automate lead capture & qualification
3. Hand-off new client intake
4. Streamline appointment scheduling & reminders
5. Consistently collect payments
6. Monetize "bad" leads through systematic referrals
7. Integrate your communications into your existing systems: CRM, calendaring software, billing systems, email, SMS/chat apps, and more.

If you've never used a call-routing system, web chat, and/or live receptionist service, you'll learn how to get started, with an efficient setup that maximizes impact. If you're already using one or more of these services, you'll come away with actionable ways to get more out of them, for greater operational efficiency, marketing results, client satisfaction, and profitability.

Listen to the podcast and learn more on the In Re website.

Get Started with (or Extend Your Current Services) is here to help you capture and qualify leads, intake clients, better serve existing clients, and run a more efficient law firm in general.

If you're not yet a customer, try it out with our 20-call / 14-day free trial. Call us at (650) 727-6484 or email us at if you have questions or concerns. We're available Monday through Friday, 5am – 6pm PT.

If you're already a customer, but wish to make better use of our receptionists, take advantage of our CRM and calendar integrations, implement automated workflows, and more, email us at and we'll help you develop solutions that work for you

Kelsey Johnson

Kelsey Johnson is the marketing manager at She is a legal tech expert focused on helping solos and small firms with their practices through tech-enabled operations, digital marketing, and communications. Kelsey can be reached at and on Twitter at @KelseyColorado. Connect with her on LinkedIn.

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