Smith.ai Now Integrates with Redtail CRM

Samir Sampat

Redtail CRM is a popular software among financial advisors needing software for customer relationship (CRM), document imaging, and email solutions to help manage their business. Redtail is an appealing choice for financial advisors interested in a cost-effective, easy-to-use system to strengthen client relationships. 

Smith.ai's Virtual Receptionist service now integrates with Redtail so callers contact information and post-call summaries are instantly synced to your Redtail account after each call. This integration enables faster, more efficient, and better organized communication with leads, clients, industry peers, staff, and more. When you connect Smith.ai with Redtail, your receptionist calls will now appear in your Activities tab. It's that simple! 

Financial advisors and their staff will not only benefit from never missing a call with this new integration, but they will also be able to quickly understand the work already completed, and then immediately identify and assign tasks for next steps.

With this integration, every time a lead or client calls your business, the date and time of the call, name and contact information of the caller, type of call (incoming or outgoing), and summary details will appear directly in the Activities tab of your Redtail dashboard.

How the Smith.ai and Redtail Integration Works

When your Redtail account is connected to Smith.ai, our receptionists can:

  • Create a new contact with the name, phone, and email address
  • Attach a call summary to the contact's activity history


How to Connect Your Redtail Account to Smith.ai

If you're already a Redtail user, getting started is simple: 

  1. Go to the “Integrations” tab of your Smith.ai Dashboard
  2. You’ll see a list of available integrations with your Smith.ai account. Find the “Redtail” tile and click on it.
  1. You’ll then be able to login into your “Redtail CRM” account with your existing account. 


  1. That's it! Once your accounts are linked, you'll see Redtail contacts and call summaries added by your receptionists after each call.

How Smith.ai calls appear in Redtail

Once you’ve connected your Redtail account to Smith.ai, you’ll be able to view your receptionist handled calls under the “Activities” tab of your Redtail dashboard. 

Under your “Activities” call history, you’ll be able to see the following details of each call that Smith.ai has handled for your firm:

  • Date and time of the call
  • Contact information for the caller (phone number and email)
  • Whether the call was inbound or outbound
  • A detailed summary of the call 


You’ll also see options to take actions and next steps with each call, including the ability to:

  • Edit call details
  • Complete
  • Rollover
  • Reschedule
  • Timeline
  • Delete the call (not typically recommended)

That’s it! With Smith.ai's new Redtail integration, you’ll never miss a call, remain in the loop with all communications, and save precious time otherwise spent on data entry, reconciliation, and switching between different systems.

Note: Each Smith.ai plan includes one free CRM integration. View current Smith.ai Virtual Receptionist plans and pricing. 

Questions? Contact us!

If you're not yet a Smith.ai client and need help starting with our virtual receptionist services, please schedule a free consultation or email us at sales@smith.ai, and we'll help you select the best plan to match your business goals and budget. You'll also get $100 off your first month of service with Smith.ai with code REDTAIL!

If you're currently a Smith.ai client, and want to enable the Redtail integration, please email us at support@smith.ai for assistance or visit your Smith.ai dashboard to connect Redtail directly yourself.

Samir Sampat

Samir Sampat is a Marketing and Events Associate with Smith.ai. He has experience working with businesses of all sizes focusing on marketing, communications, and business development.

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