New! Smith.ai Live Chat Agents can Answer Facebook Messages for Your Business

Kelsey Johnson

Smith.ai Live Chat receptionists can now answer Facebook messages for your business, 24/7! Having us answer your Facebook messages is a no-brainer: Add it to a Live Chat account free, setup takes just a few minutes, and the cost is the same as web chats and texts — starting at $7 per conversation.

Your business is expected to respond quickly on Facebook just like you would on channels like phone, web chat, or text message. Let us help you exceed expectations. We’ll answer, screen, and schedule your leads, so you’re not getting interrupted by random Facebook chats at 10pm at night from leads who may or may not be pre-qualified.

You can work uninterrupted while we:

  • Convert leads brought in by your Facebook reviews into qualified and booked consultations.
  • Capture the name, email, and phone number of ad campaign leads for follow up.
  • Call back leads and clients who message you but prefer phone calls for bookings, intake, scheduling confirmation, and payments.

We understand that people need to forge a real connection to hire you. So we’ll take conversations off Facebook, booking consultations, logging new contacts in your CRM, and even offering a call if you also use Smith.ai virtual receptionists.

Get started with Smith.ai Live Chat for Facebook messages.

Already have Live Chat? Connect Facebook Messenger now!

Why Outsource Facebook Messages to Smith.ai?

More than 90 million small businesses around the world are using Facebook Pages. And according to a study done by Facebook, last holiday season 2 in 3 people surveyed had messaged a business for product and service information — 90% of these messages were on a Facebook platform. It’s no wonder that 87.1% of U.S. marketers will use Facebook marketing in 2020. The question is: Why wouldn’t you?

Responsiveness is the name of the game. Your business needs to provide immediate assistance to prospective clients when and where they are, or risk losing not just the sale, but also confidence in your business. This is where Smith.ai comes in. Our expert receptionists respond on your behalf, converting leads and turning clients into brand ambassadors.

Furthermore, the most successful Facebook conversion tactics focus on retargeting, reengagement, and nurturing leads. Instead of spending a lot on retargeting, why not engage and convert as soon as possible, when interest in your business is highest?

Core benefits of live chat for Facebook Messenger:

  • Capture more leads with fast responses
  • Convert quick decision makers ASAP
  • Improve results from your Facebook marketing and advertising
  • Address lead/client concerns immediately
  • Reduce interrupting phone calls
  • Track converted lead volume alongside Facebook campaigns to gauge effectiveness
  • Log contacts and transcript in CRM to initiate marketing automation outside of Facebook

Example: Employment law firm

Let’s say you run a law firm focused on estate planning. You have a strong Facebook presence — regular blog posts, status updates, holiday hours notifications, and a little advertising, bringing in dozens of leads every week.

Smith.ai agents can provide the immediate responses your leads are looking for: Once pre-screened, we’ll direct them to call your firm ASAP or book them directly on your calendar — allowing the direct communication they’re looking for, and shortening the time it takes for you to win new clients.

Connect Smith.ai to Facebook Messenger for no extra charge

Detailed instructions: Connecting Facebook Messenger to Smith.ai Chat

Step 1: Sign up for a Smith.ai Live Chat account (start with our 14-day/20-chat free trial). Already have an account? Great! Move on to step 2.

Step 2: In your chat account, click on Channels, then follow the prompts to set up a Facebook Messenger channel. You’ll need to sign into the Facebook account associated with your business’s page.

That’s it! We will start answering messages and qualifying leads from your Facebook business page immediately. After each conversation, we’ll send you the full transcript via email.

Questions? Let Us Know!

We’re here to help you setup and customize Smith.ai Live Chat, Facebook messenger, and any of our other features or services. Please contact us by email at chat@smith.ai or simply ask our own live chat agents!

Kelsey Johnson

Kelsey Johnson is the marketing manager at Smith.ai. She is a legal tech expert focused on helping solos and small firms with their practices through tech-enabled operations, digital marketing, and communications. Kelsey can be reached at kelsey@smith.ai and on Twitter at @KelseyColorado. Connect with her on LinkedIn.


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Contact our sales team today at (650) 727-6484 or schedule a call.

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