Why Smith.ai?
Thousands of businesses choose our AI Receptionist
With 10+ years in business, we’ve learned through millions of calls what matters most to customers and callers.
24/7 Availability
Never miss an inbound call, day or night. Lead screening, intake, scheduling, and more.
AI-Led, Human Supported
For complex or sensitive interactions, our trained live agents step in.
Custom Call Handling
Call playbooks that fit your business needs. No code or complicated decision trees.
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Streamlined Operations
Native and custom integrations connect AI Receptionist with your current systems, automatically.
Versatile Call Handling
AI answering customized for your industry
AI Receptionist is flexible to fit your industry and use case. Serve new leads and existing clients on the same line with your own customized call playbooks.
AI Receptionist helps a caller seeking assistance with a plumbing emergency.
A potential client with a personal injury case schedules the soonest available consultation.
A cybersecurity firm uses AI Receptionist to intake a new client concerned about a possible system breach.
DIY Demo
Talk to an AI Receptionist yourself
Call as a potential client seeking legal services
Inquiries such as I’ve been in a car accident, I was injured at work, or I’m getting a divorce will let you experience our intelligent intake system firsthand.
AI Receptionist Dashboard
Understand your callers
Real-time insights help you see the bigger picture of your inbound calls. Detailed call summaries, recordings, and transcripts keep you in the loop.
- Quickly learn more about who’s calling you, when & why
- Easily see & hear how your calls were handled
- Get notified of new calls instantly or daily
- Connect to your CRM for automatic updates
AI RECEPTIONIST
Product features
CUSTOM INSTRUCTIONS
Custom Call Playbooks
For qualified leads, existing clients, and other callers, there is a custom call-handling playbook with instructions crafted for each caller type. AI Receptionist is a true representative of your business, asking questions and collecting information — just like an in-house receptionist.
Qualified Leads
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Qualified Leads
Begin with automated lead screening and intake. Then prompt new potential clients to book a consultation or transfer them directly to your sales team.
Existing Clients
Existing Clients
Expedite service by routing current customers to speak directly with your team, schedule an appointment, or simply leave a message.
Spam Calls
Unknown Callers
Take a message and avoid wasting time on solicitations and spam. Allow vendors and other callers to leave a message.
end-to-end integrations
Connected to your key systems. No manual work.
Seamlessly sync call data across 7,000+ integrations — updating your CRM, booking appointments, and triggering custom workflows automatically — so your team can focus on growth.
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AI RECEPTIONIST PRICING
Plans that meet you where you are, and grow with you.
Ready for every stage of your AI adoption journey
Do it yourself
Month-to-month plans
Self-Service month-to-month FOR SIMPLE CALL FLOWS
Starting at
$95/mo
Billed monthly
~ 2 calls/day | ~ 5 calls/day | ~ 15 calls/day |
|---|---|---|
$95/mo | $270/mo | $800/mo |
$1.90/call | $1.80/call | $1.60/call |
- Commitment-free
- Backed by 500+ Live Agents
- No dedicated AI solutions experts
- No dedicated customer success manager
- No custom integrations or call flows
- Unused calls expire monthly
- Overages at $2.40/call
Done for you
Annual plans
Guided plans with Setup, customization, and optimization
Starting at
$500/mo
Billed annually
~ 10 calls/day | ~ 25 calls/day | ~ 55 calls/day |
|---|---|---|
$500/mo | $1,000/mo | $2,000/mo |
$1.50/call | $1.33/call | $1.20/call |
- Best value and price lock
- Backed by 500+ Live Agents
- AI experts fine-tuning and optimizing for your business need
- Dedicated customer success manager
- Deeply connected into your systems
- Flexible call usage for entire subscription
- No overages
Enterprise plans
We can build custom plans to fit your team’s unique needs.
All Plans Include
Lead Qualification & Intake
English & Spanish Fluency
Free CRM Integrations
Free White-Glove Setup
Spam Blocking
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Rich Business Insights
Live Customer Support
Call Recordings & Transcripts
FREQUENTLY ASKED QUESTIONS
Questions you might have
Direct answers to your most pressing questions about our services.
About the AI Receptionist
What is AI Receptionist, and how does it work?
AI Receptionist is a call answering solution that listens, transcribes, and responds to calls, escalating to a human when needed — the first AI-led phone answering service with 24/7 human support.What types of calls can AI Receptionist handle?
AI Receptionist screens leads, books appointments, blocks spam, and escalates complex calls to a human receptionist, delivering 24/7 complete coverage.Will callers know they are speaking to AI?
Yes. AI Receptionist uses a conversational voice, and businesses can customize greetings to introduce the service transparently and professionally.
Human Receptionist Involvement
Who are these human receptionists?
We employ 500 Virtual Receptionists across North America who are rigorously trained to handle a wide range of call scenarios across industries and applications. They work from quiet home offices to give you the experience of an in-house staff person, with none of the "call center" vibe.Can I customize when calls escalate to a human receptionist?
Yes. Escalation rules are built into your call handling playbook and tailored to match your business needs.How smooth is the transition between AI and a human receptionist?
Transitions are seamless, AI Receptionist will always inform the caller before connecting them to a human agent, avoiding cold transfers and jarring experiences.
Billing, Pricing, and Value
How is billing structured for AI Receptionist?
Smith.ai offers simple per-call pricing with no setup fees, no contracts, no spam charges, and a 30-day money-back guarantee for risk-free signup. Subscribe month-to-month and cancel anytime.Is there an extra fee when a call escalates from AI to a human receptionist?
No. Human escalation is included with every AI Receptionist subscription. Smith.ai is the first AI-first answering service that provides 24/7 human support.How does AI Receptionist save businesses money compared to hiring in-house staff?
AI Receptionist offers 24/7 call handling without hiring, training, or managing staff — reducing overhead while ensuring no missed calls.
Quality, Security, and Integrations
How does Smith.ai ensure call quality with AI Receptionist?
Every call is recorded and transcribed, providing a clear, verifiable record for quality assurance, training, and business documentation.Is caller data secure with AI Receptionist?
Yes. Smith.ai follows strict security protocols including encrypted storage for call recordings and transcripts.Can AI Receptionist integrate with my CRM and other tools?
Yes. AI Receptionist natively integrates with Salesforce, HubSpot, Clio Grow, Clio Manage, plus 5,000+ apps either natively, or through Zapier and Make.
EASY ONBOARDING
Get set up in minutes
Create your receptionist in 15 minutes and start receiving calls immediately. Try it for 30 days risk-free with our money-back guarantee.
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