Our AI-answering service costs a little bit more because it does a lot more. Unlike others offering AI that stops at answering basic questions (assuming they even get them right, which most don’t), you can trust us with your business’ reputation. First, we have humans in the loop. With our Voice Assistant, your calls are always handled by our AI first, but if something complex comes up, the call can be transferred to a live North America-based receptionist — any time, day or night. This built-in human backup ensures your callers get the help they need while you never get interrupted. It's the perfect blend of efficiency and reliability. Second, our system is designed specifically to qualify your leads based on our industry-leading experience answering over 10 million calls for businesses in the past 10 years. So yes, it’s a bit pricier than the competition — because we’re committed to making every interaction exceptional.
No. Smith.ai does not charge for spam calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.
With technology! Our system automatically blocks over 20 million spam and robocalls from ever getting through. If a new spam number does get through, you can mark it as spam to add it to the spam list so it can’t get through ever again.
No. Smith is a month-to-month service. This means there aren’t any long-term contracts. You pay for the voice assistant service each month. If you ever cancel, we need 30 days' notice, and then you’re done. And we will miss you.
Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. We'll start billing for your new plan the next month.
Because unlike per-minute services, our success is aligned with your success. Billing per call means there’s no mystery accounting involved. You’re trusting us to represent your business. We’re optimized for the exact right length of calls, not more or less. Per-minute services work opposite to your needs; they want to maximize your call length while you want to minimize your call time.
Do you want your business to succeed? Well, good. We do too. A successful business can’t afford to miss a single lead or sales opportunity. (By the time you call them back, they’ve likely found someone else… or if they’re really bad, they’ll leave a negative review because you didn’t answer.) Our Voice Assistant isn’t just another AI; it’s the only one on the market designed specifically for lead qualification and with 24/7 human backup. If a caller needs more than what our AI can handle, they get immediately transferred to a real person. No missed calls, no frustrated customers — just flawless support. And here’s the best part: It’s a fraction of the cost of an in-house receptionist, yet it works 24/7 and never takes a lunch break. So, you’re not just paying for an answering service; you’re investing in a solution that’s always on, always reliable, and always working for you.
At Smith.ai we want our services to provide real value for your business and truly take work off your plate. And we want you to be able to fully experience what it’s like to have us on the front lines, risk free. That’s why we offer a 14-day money-back guarantee to all new clients. We get it. Things happen. If you decide Smith.ai isn’t for you in the first two weeks, we’ll refund your initial plan — no strings attached.
To receive your money back, send us your request within 14 days of your subscription date. Please send it via email to support@smith.ai with the subject line “Money-Back Request.”
Here are the details:
Yes! By subscribing to an annual plan (paid upfront), we offer a 10% discount.
We also offer volume discounts and can create a custom plan to suit your high-volume needs. Please book a free consultation with our team.