How to Use Virtual Receptionists to Handle Overflow Calls

2023-02-14 gives business owners many options when it comes to managing their calls. If you’re not sure you need full-time live answering services where we handle all calls, we can customize a plan to fit your needs! Or if you’re in between hiring a full-time receptionist, you can use our temporary answering service to fulfill your needs in the meantime.

Choose when you’d like to answer your calls

You can save money with by letting our virtual receptionists handle your overflow calls, only. We don’t have to answer every call that comes in; you can set rules for which calls we take.

For instance, you can instruct us to only answer calls when you have too many coming in at once, or only when you can't pick up even a single call because you’re busy with something else. This way, you reduce your monthly costs by using only when you're unable to answer your phone, as opposed to your receptionists answering by default. For example, if you’re in the construction industry, you split time between the office and the worksite. You can customize our construction answering service so we only pick up calls on the days you are at the worksite.

When would a business need help with overflow calls?

When it comes to setting rules for us to handle your overflow calls, your options are endless. Here are some examples of how we can handle your overflow calls:

  • We let your callers ring twice before we pick up, allowing you the chance to answer first if you’re available.
  • We answer calls only when you’re on vacation or traveling for work.
  • We answer calls only on half-days, if you're always on a work site, in court, or out of the office for a regular portion of the day.
  • We answer calls while you’re in meetings or during your lunch hour.
  • We step in to answer calls if your in-house receptionist, paralegal, or other personnel are unavailable or only working part-time.
  • We can answer calls on the busiest day(s) of the week, when you know interruptions are costly.

Our plans at are totally customizable for you, and we never want you to feel like you're paying for more than you need. Moreover, you can change your answering rules at anytime, if you wish for us to answer more of your calls.

Let support your business

We’re here to support your business and help you grow. Contact to learn more about our live answering services. Sign up for a free consultation with our team or get started risk-free with our 14-day money-back guarantee.

Business Education
Virtual Receptionists
Overflow Answering
Written by Angie Wilson

As a freelance content strategist, Angie Wilson has contributed a number of articles to

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