June 16, 2019

How Automated Chatbots Work to Increase Customer Satisfaction


Chatbots have revolutionized the customer service industry. Every business that needs to grow needs to embrace this technology - fast.

Why?

Because chatbots are causing customer satisfaction rates to skyrocket for the businesses leveraging them well. So, let ‘s quickly take a look at how automated chatbots work to increase customer satisfaction.

5 ways automated chatbots can help you increase customer satisfaction

If you’re serious about growing your business, one of the most important areas you need to invest in is customer service. After all, loyal customers form the base from which your business will grow. So how do automated chatbots work to increase customer satisfaction?

1. Save time

One of the biggest reasons your customers love chatbots so much is the fact that they save a lot of time. No one likes waiting, especially for a response from customer support. And that’s where chatbots take the cup. Since they work in real-time, customers get help immediately.

If you want to build a tribe of loyal customers, keep them happy by treating them like the VIPs they are. Attend to their issues quickly and they’ll be satisfied with your service (and leave you a good review too).

2. Give customers a personalized experience

Another way in which chatbots work to increase customer satisfaction is by helping you give your customers a personalized experience. Chatbot services like Smith.ai come with powerful analytics tools that help you get relevant data that you can use to offer your customers personalized sales journies and, most importantly, customer service.

Let’s face it, today’s customer doesn’t want to be treated like a mere email address or ID number. They are looking to do business with brands that understand and value them. Brands that offer them personalized service. 

3. Reduce errors

Chatbots have come a long way since they were first introduced. Today, thanks to machine learning, AI-powered chatbots can interact with your customers as well as your best customer service personnel. The only difference is that they, unlike humans, are less likely to make mistakes.

With all the information about your products and customers at their virtual fingertips, chatbots give highly accurate information to your customers. In fact, they are so reliable in this aspect that they can take care of your customer support with minimum supervision.

4. Give your brand a human touch

People love doing business with other people. With the advent of the internet, many businesses have lost their human touch. 

Enter chatbots.

Chatbots are a great way to give your business that human touch that your customers crave. By giving your bot a face and a personality, people can easily relate to it as they would with a human being. This is another great way in which chatbots work to increase customer satisfaction.

5. Enable you to be available 24/7

Nothing is as frustrating as trying to contact customer support only to get an automated message telling you they are offline and will attend to your query during working hours. With a chatbot service, you don’t have to close your virtual business doors. It enables you to be available to help your customers 24/7 - without having to spend more money on hiring customer service reps.

Increase your customer satisfaction rates with Smith.ai chatbots

Ready to take your business to the next level by offering exceptional customer support? Smith.ai is a leading chatbot service provider that has helped many businesses gain an edge over their competition by helping them enhance their customer support.

Get a free trial of Smith.ai live web chat

It's time to try live chat on your website. Just one new client captured via chat can pay for a year (or more) of Smith.ai's live web chat service. We provide fully staffed live website chat with professional U.S.-based agents. Outsourced live chat is best for small businesses like law firms, ecommerce businesses, IT consultants, financial planners, property managers, realtors, and marketing agencies (to name just a few!).

Our U.S.-based agents are highly skilled and can answer common questions about your business, qualify new leads, schedule appointments, take payments, and more. You stay in the loop when chat transcripts are sent to you after each conversation and logged in your CRM. There's no setup fee, services are month-to-month with no annual contract, and plans start at just $100/month. Learn more and get started with a 10-chat / 30-day free trial!

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