Blog

Curious about the types of business communication? We explain upward, downward, lateral, and external communication so you know how to adapt in every scenario.

Today’s customers have high expectations for brands, and they demand a positive experience throughout the entire buyer’s journey. These positive experiences are crucial for the success of your business because happy customers are likely to become loyal customers, and loyal customers boost revenue. Check out these 75 must-know customer experience statistics so you can boost both business revenue and customer satisfaction.

Smith.ai is thrilled to introduce AI Receptionist's latest feature: appointment scheduling. Missed calls and phone tag can cost you business, but our AI Receptionist now assists with real-time appointment scheduling to keep your calendar full. Your callers get instant assistance, and you stay focused on your work. With 24/7 availability, we ensure higher conversion rates and better customer satisfaction.

Our 15 best practices for using AI in lead generation include automating tasks, conducting market research, and ranking leads to promote business growth.

Our AI Receptionist now features text message follow-ups, automatically sending a text to callers after a call ends. This feature helps businesses stay professional and top of mind by sending messages to new leads or existing clients. Whether it’s a thank-you note, a link to an intake form, or company information, follow-ups are now prompt and simple. With consistent, timely communication, Smith.ai makes client engagement effortless — helping your business grow while reinforcing your reliability.

Customer experience automation (CXA) allows businesses to automate aspects of the customer journey to improve and streamline interactions.

AI answering service is an artificial intelligent system humans can talk to on the phone. Our AI Receptionist can handle your business calls.

If you are a marketing agency, you know the value of time, and your clients’ time is too valuable to spend on tedious manual call logging. AI Receptionist now integrates with HighLevel. If you’re looking for an alternative to HighLevel’s Voice AI Agent, Smith.ai provides the perfect solution.

Running a successful law firm is difficult enough. Tracking client calls and maintaining client records shouldn’t come at the cost of your time. With Smith.ai’s newest MyCase integration, now it doesn’t have to.