Sell More with Live Chat and Chatbots
June 12, 2023

Sales chat and chatbots are growing in popularity with both businesses and consumers. This guide gives specific tactics on successfully selling with chat.
Read more
Best Practices for Hiring Outsourced Help
May 2, 2020

You’ve probably heard about the “gig economy.” What that term illustrates is the rise of the freelance workforce. Unfortunately a term like that can prompt more questions than answers.
Read more
Effective Leadership in a Remote Law Firm
April 29, 2020

In order to lead your remote law firm, you need the right combination of tools and communication strategies. Read on to learn about both.
Read more
Small and Medium‑Sized Business (SMB) Crisis Management
April 15, 2020

Everyone who runs an SMB is familiar with the feeling of uncertainty. It is the nature of the beast. And that's due to the reality that SMBs are susceptible to a variety of factors, both internal and external.
Read more
How to Get Marketing Qualified Leads (MQLs) with Web Chat
April 15, 2020

Everyone who runs an SMB is familiar with the feeling of uncertainty. It is the nature of the beast. And that's due to the reality that SMBs are susceptible to a variety of factors, both internal and external.
Read more
How to Calculate Customer Acquisition Cost (CAC) For Your Business
February 27, 2020

Simply put, how much does it cost to get a new customer? When calculating the CAC, you should include the following as costs: Advertising costs, Sales/referral commissions, outside agency fees related to marketing, and sponsorships. When you know what you are spending to get clients, you can then measure what your spend is producing to understand your costs.
Read more
Top 3 Metrics to Measure Customer Service Quality
February 27, 2020

Simply put, how much does it cost to get a new customer? When calculating the CAC, you should include the following as costs: Advertising costs, Sales/referral commissions, outside agency fees related to marketing, and sponsorships. When you know what you are spending to get clients, you can then measure what your spend is producing to understand your costs.
Read more
How to Create a Chatbot to Capture Leads (No Coding Skills Required!)
February 23, 2020

Simply put, how much does it cost to get a new customer? When calculating the CAC, you should include the following as costs: Advertising costs, Sales/referral commissions, outside agency fees related to marketing, and sponsorships. When you know what you are spending to get clients, you can then measure what your spend is producing to understand your costs.
Read more
Our Top 9 Productivity Hacks: The Best Apps & Methods for Small Businesses
February 17, 2020

Need a bit of help maximizing your productivity? Consider these hacks and supporting tools that can increase your output, work satisfaction, and bottom line.
Read more
How to Stop Unwanted Robocalls on Your Cell Phone & Landline
February 12, 2020

Robocalls could be costing your businesses money and productivity. Learn how to stop these unwanted messages today.
Read more