7 VoIP Business Phone Systems with the Best Customer Service


As a business owner or decision-maker, chances are good that you understand the importance of delivering a positive customer experience. No matter your industry or niche, you need to give your customers an outstanding experience at every touchpoint. Otherwise, they’ll jump ship to a competitor, right?

The same thing applies when it comes to B2B offerings, like the VoIP business phone system you use. While VoIP technology can level the playing field and allow small companies to do amazing things where communication is concerned, not all business phone systems are created equal.

While VoIP isn’t exactly a new technology, it can still be pretty unfamiliar. Couple that with unique platform offerings that differ from service to service, and you have the perfect recipe for problems. Where do you turn when you have questions or concerns about your service or the functionality of your VoIP business phone system? What if you want to add or remove features?

If the provider you choose doesn’t have good customer service, you or a team member could spend hours trying to figure things out on your own. In a best-case scenario, that’s time lost that could have been better invested in handling other responsibilities. In a worst-case scenario, it could lead to major frustration and no answers, initiating the search for a new VoIP partner.

It’s much easier to start things off on the right foot with a partner who understands the importance of customer service in today’s world and the necessity of delivering a positive customer experience. Not sure which VoIP partners are worth your time and money, and which aren’t? We’ve ranked the seven VoIP business phone systems with the best customer service so you can easily find the right option. 

The real value of customer service: by the numbers

Customer service is more critical than ever. If your VoIP provider isn’t taking steps to ensure that your experience is positive, they’re asleep at the wheel. Check out some of these customer service-related statistics:

  • 97% of consumers say that customer service interactions affect brand loyalty according to Calabrio. The report goes on to say that 60% of customers have switched brands in the past because of a poor customer service experience.
  • Zendesk points out that this also affects the business’s bottom line, with 70% of brands seeing a direct connection between customer service and business performance.
  • 61% of customers will pay MORE to have a better experience, according to Emplifi. And Zendesk reports that 81% of customers sayone positive customer service experience makes it more likely they will buy from the company again.
  • Sinch highlights the other side of the coin – customers will actively avoid buying from brands they don’t trust or don’t believe will provide great customer service.

What does “good” customer service really mean today, though? It can be different things for different people. For some, it might be direct access to information that lets them solve a problem on their own rather than waiting on hold for a customer service rep. For others, it might mean direct access to experts to handle the problem for them. In all cases, it means that the provider puts your satisfaction first, and that matters in a B2B relationship.

If you’re not getting the best customer service, after all, how are you going to give it? Let’s look at seven providers that can help you when it comes to VoIP solutions. 

The 7 best VoIP providers for customer service 

1. RingCentral

RingCentral is one of the oldest data providers available and they have always been focused on delivering a better level of service for a better experience. Although they started with Internet faxing, they now provide a full-service VoIP solution that you can scale and customize to the needs of your business, thanks to several different plans and pricing options. 

RingCentral also offers a free trial so that you can check out the platform before you commit to spending any money, and there are discounts when you pay annually, as well. You’ll find standard auto attendant and call routing features, along with plenty of other automation and AI. 

Check out features like:

  • Price: $20 per user, per month ($18 billed annually)
  • Free trial for 15 days
  • Cloud-hosted PBX
  • Auto attendant for easy call routing
  • Discounts for annual subscriptions

2. Zendesk

Zendesk isn’t a new VoIP service provider, but the company routinely ranks as one of the best out there when it comes to customer service and a commitment to providing the best possible customer experience. You also get a bevy of features that will help ensure you’re able to pass along amazing service to your own customers.

Some of the stand-out features offered by Zendesk are intelligent routing, IVR, a website call button, call-back requests, advanced call transcription capabilities, real-time analytics, granular reporting, and monitoring and recording capabilities.

Consider highlights like:

  • Price: $19 per month for Sell/$55 per agent per month for Service
  • Free trial for 14 days
  • Intelligent routing and IVR
  • Integrated phone support
  • Advanced call transcription

3. Nextiva

Nextiva is another leader in VoIP service. They have a 30-day trial, which is one of the best that you’ll find available today, along with plenty of feature-rich solutions for VoIP. Their cloud-hosted solution offers award-winning customer service and support that includes live help and a knowledge base to help you learn as you go. You can customize plans to suit your needs and unlimited faxing comes standard. 

Nextiva also offers free automated greetings and other AI to help streamline your communications. You can upgrade for unlimited audio, and although that doesn’t come standard, this company still makes our list as one of the best. After all, smaller companies might not need unlimited talk and text features, so this is an option for anyone who wants better service. 

Key highlights include:

  • Price: $17.39 per user, per month
  • Unlimited faxing 
  • AI and automated greetings
  • Scalable platform
  • Upgrade for unlimited audio

4. MightyCall

Looking for an affordable VoIP business phone system that doesn’t sacrifice service? MightyCall has a lot to offer. It’s one of the best VoIP options for small and mid-sized businesses that need to strike a balance between price and service and delivers plenty of features that you’ll appreciate (and your customers will, too).

A few of the stand-out features you’ll enjoy with MightyCall include multi-level IVR, SMS and MMS capabilities, available vanity and toll-free numbers, and direct connectivity on your mobile phone and desktop computers. Web-based calling, conference calling, call screening, call recording, and call waiting are also important features.

Key features include:

  • Price: $15 per user, per month
  • Free trial
  • Scalable to fit with your business’s needs at different stages
  • Plenty of features to empower business growth
  • Outstanding customer support

5. Bitrix24

Bitrix24 is one of the leading VoIP solutions today because it has such a dynamic, robust offering at the free price point. If you’ve got 12 users or less, you can have access to the basic plan, with intelligent call routing, syncing and file sharing, and even a group chat included. And if you need something a little more, paid plans start at less than $20 per month for each user. Plus, it has its own CRM for those who don’t already have one in place. 

Bitrix24 makes it easy to communicate and keep conversations organized. It also allows you to get people to the right place faster with automated intelligence in routing, greetings, and other areas. Mobile applications ensure that you can communicate seamlessly on any device, too, and you’ll be able to share screens and conference in HD video. 

Plus, you’ll love features like:

  • Price: Free for Basic plans with 12 or fewer users, $43 per month for paid plans billed annually
  • Mobile apps for iOS and Android
  • Group chat for internal communication
  • CRM included
  • File sharing and contact syncing available

6. GoToConnect

GoToConnect starts by offering unlimited calls and texts with all of its plans, along with a 14-day trial to test things out. They have plans for every size business and the features and options ensure that everyone gets the VoIP solution that they need. Unlimited attendants are available with upgraded plans, and you can also choose advanced analytics if you desire. 

Every plan from GoToConnect includes intelligent call routing, automated queues, and an auto attendant for your main line, along with other features. You can create meetings with as many as 250 participants on audio and video calls, and more. The customization options are plentiful, and the company does a great job of helping new clients get set up. 

Check out key features like: 

  • Price: By quote only
  • Intelligent call routing and automation
  • Advanced reporting and unlimited features available
  • Unlimited texting and calling included

7. Ooma

Ooma is a unique service that’s changing the way people see (and use) VoIP services. They allow you to pick and choose from a variety of service plans and use your own devices, or you can buy an Ooma device and get basic access totally free. The bonus with the latter is that you’ll also get a 60-day trial of the Premier plan, which allows you to check it out before you have to spend anything. 

Ooma integrates with Amazon Echo and Google Nest, too, and the company offers a 30-day money-back guarantee, promising that you’ll love their service, or they’ll refund anything that you do pay. Customized reporting, transcription, intelligent call routing, and other features are plentiful, as well. 

Highlights to consider include:

  • Price: $19.95 per user, per month
  • 30-day money-back guarantee
  • Mobile and desktop apps available
  • AI-powered intelligent call routing
  • Unlimited calling and texting offered on most plans 

Get the best customer service and more when you partner with Smith.ai 

The right VoIP business phone system will come with outstanding support so that your questions can be answered quickly and easily. That streamlines your experience and ensures that you’re able to focus on building strong relationships with your own customers. And remember – that focus on customer service goes both ways. Just as you want a VoIP provider that cares about your experience, your customers expect the same from you. Smith.ai can help ensure that you’re able to deliver on that expectation.

Our virtual receptionists provide a much-needed human touch in a world where automated phone systems have become the unfortunate norm. We offer everything from 24/7 answering to overflow answering. Our experienced virtual receptionists can also provide lead screening, appointment booking, outbound callbacks, and more. We also integrate with your CRM, so you always have access to every call, chat, or appointment.

Get to know our services better. Schedule a consultation today. You can also email usat hello@smith.ai  or you can reach us by phone at (650) 709-2947. 

Business Education
Apps and Software
Written by Samir Sampat

Samir Sampat is a Marketing Manager with Smith.ai. He has experience working with businesses of all sizes focusing on marketing, communications, and business development.

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