5 Ways to Run a Better Construction Company with Virtual Receptionists

As a construction business, your hands are full with projects every day – quite literally. Building new structures, installing fixtures, and the attention to detail required for everything in between is demanding enough without worrying about answering incoming calls. At Smith.ai, we act as a gatekeeper for your callers, allowing you to stay on task.

Taking calls is an important part of the business process but it’s not always possible to hear incoming calls while handling noisy tools, much less dedicate a hand to answering a phone. By missing calls, you also miss out on projects with new prospects while existing customers might lose faith.

The Smith.ai virtual receptionist service has listed five ways that we help your construction business stay on top of projects, ultimately improving overall productivity.

1. Inform callers about your services and complete an intake

The word “construction” is used blanket term for a wide variety of work. As an individual contractor or a construction firm, your focus is likely dedicated to providing certain services based around skills and experiences. Whether you’re into new home construction, commercial renovation, or specialize in updating kitchens and bathrooms, we can give your clients an overview of the services you provide.

2. Perform a client intake

If a job aligns with your skills, we gather their information in a manner your specify and either plug it in to a company CRM or send an email your way. With most new construction projects, the caller will have an idea of what they're looking to accomplish and usually have links to sites with something similar, photos they’ve taken themselves, or certain products or materials they would like incorporate. All this information can be sent to you for review prior to getting in touch about a new project.

3. Setup appointments for estimates

The Smith.ai service connects with an array of calendar software, meaning we can schedule appointments on your behalf to conduct estimates while minding your obligations. In conjunction with the client intake service we perform, you’ll be equipped to spend time considering important details while surveying the site for a project, saving you time and money.

4. Transfer important calls

One of the services we provide is a whitelist for your VIP callers, which ensures calls from certain numbers will always reach you. However, some calls from other numbers may require your immediate attention. In some cases, a conflict exists with another contractor, requiring immediate attention to keep the client's project on track. We will transfer calls urgent calls to a number you specify, and even ring multiple lines until we find you.

5. Make outbound calls for you

In addition to taking inbound calls, making outbound calls is yet another time-consuming process that typically detracts from fulfilling other important tasks. For example, you will need to follow up with estimates to bid on a project or reach out to a client to let them know when you or an employee will arrive at their site. By sending us an email or calling us, we can take care of these calls on your behalf.

A Smith.ai customer testimonial

With Smith.ai managing your incoming calls, your construction business becomes more efficient by eliminating much of hassle from calls at inconvenient times. Don’t just take our word for it – hear what one of our customers has to say:

“I am a small business owner and I have no doubt that Smith has been invaluable in helping me grow my business. I can now focus on my clients and enjoy my limited free time without worrying about missing calls. Their receptionists are warm, friendly and engaging and the text summaries are thorough and useful. If you are on the fence about hiring them, do it now, it is absolutely worth it.”

Kimberely Sende

Learn more about Smith.ai

Working is what makes you money in the construction business though answering calls is a part of the process as well. Call us at (650) 727 – 6484 or send an email to support@smith.ai and we can help you select the right plan for your needs or build something custom, just like you do for your customers. Make sure to ask about our 20-call / 14-day free trial as well.

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Contact our sales team today at (650) 727-6484 or schedule a call.

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