Blog: Virtual Receptionists

Don’t stress over choosing the right live answering service. We’ll help you make the best decision for your business and your customers. Today, we compare Smith.ai to AnswerForce virtual receptionists.

If you’re a busy business owner, choosing the right live answering service is critical. We’ll help you make the best decision for your company. Today, we compare Smith.ai to MAP Communications.

Are you having trouble selecting a live answering service for your business? The virtual receptionist you choose has a huge impact on your customers, so it’s important to pick your provider carefully. Today, we compare Smith.ai virtual receptionists to LEX Reception.

When you’re deciding on a live answering service for your business, there are many things to consider. Business owners have plenty of options, but it’s crucial to take the time making comparisons to choose which service is ideal for your company. Today, we compare Smith.ai to Arise SMB Call Center.

In a lot of ways, we embrace the “old school” dial-the-operator-first model (a friendly, live greeting goes a long way), but with far-superior technology than the rotary-telephone days. Answering calls is our core service, but we have the capabilities to do so much more than take notes, make transfers, and schedule appointments. We can even handle your first tier of customer service or technical support. Here's how.

The default setting on your account is to receive call summary notifications to your primary email address, immediately after a call is completed. However, you can receive notifications via SMS (text) instead of, or in addition, to these emails. You can also change the recipients of call summary notifications by caller type.

Do you use Slack to communicate in your office? If so, you're likely always logged in to Slack on one or more of your devices through your browser or one of their desktop or mobile apps. In this "always on" scenario, you might actually prefer to receive your call summaries directly to Slack instead of via email or SMS. Good news: Smith.ai supports this!

Choosing a live answering service for your business is one of the most important things you can do to establish yourself as a professional enterprise. But it can be a bit of a minefield choosing from the myriad services out there. Today, we compare Smith.ai to Setmore Live Booking.

We're excited to announce that Smith.ai now integrates with Slack, a widely used, cross-device messaging and collaboration tool. Your Smith.ai receptionists can now send incoming call transfer requests to a designated Slack channel, so no matter which device you're using (computer, tablet, or phone), you never miss an opportunity to take a call.