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Small law firm management is the practice of organizing, staffing, and operating a law firm of one to twenty-five attorneys so that client intake, casework, billing, and business development run efficiently without pulling attorneys away from billable work.

Acquiring customers is costly for most businesses due to the lack of efficiency and the proper tools. Strategizing this process and understanding your market can help you lower expenses.

What is a virtual receptionist? We’ll walk you through what a virtual receptionist is, what they do, and how your business can benefit from these services.

What is a call center? We'll cover all there is to know about call centers, including their various forms and the critical KPIs you should monitor for business success.

As an event planner, you understand the importance of delivering the best possible service. Thus, you also likely expect to get the best service when you make professional connections. A modern answering service can do a lot to help you stay on top of communications (and so much more), but you’ll want to make sure that you find the best one for the job.

In the business of insurance, relationships are everything. That relationship starts the second that an individual interacts with your agency, whether that’s through brand marketing that they see online, a radio commercial, or even a referral from a friend or family member. Making sure that you’re there to build those relationships is a must.

When it comes to marketing, you either get it right, or you get right back to the drawing board to figure out what went wrong. When you do hit it out of the park, you’re going to need a little help fielding all those new incoming leads. And when you’re stuck in the brainstorming stages on a new project, you’re going to want someone there to take the calls so that you’re not collecting messages and never finding the time to get back to people.

Running a salon or spa is a lot of work. Keeping clients happy means they will keep coming back. That starts with the moment that they reach out, and if that’s via phone, you’d better have someone there to answer the call.

Meet Smith.ai client Jesse Summerlin of Dwell Roofing.