Blog

Every brand talks of building a tribe of loyal customers. That’s all good. However, what many of them miss is the fact that customer loyalty is not the result of a great product alone. In most cases, you win your customers’ loyalty by giving them exceptional support.One of the best ways to ensure that your customer support really ticks all the boxes in your customers’ books is to offer proactive customer service via live chat.

As the world has moved mobile, marketing has responded to keep pace. Potential clients are on mobile devices throughout the day and have grown accustomed to on-demand answers at the touch of a button. So the question businesses need to answer is, "What's the best way to provide instant communication to customers?"

When discussing AI, it’s easy to get distracted by the technology and make things more complicated than they need to be. When implementing live chat, AI is used to make your process more efficient and take costs down by removing needless chokepoints. This article highlights key areas where AI can power your live chat process to give you more efficiency and better client experience.

In the bid to optimize your customer service, one thing you will realize is that your customers prefer to communicate with your business in real-time on your website. To do this, you have 2 options available to you – live agents and chatbots.As both are fast gaining popularity with businesses across the globe, a heated debate has been sparked – chat bots vs live agents.

Wealthbox is a simple and collaborative web-based CRM for financial planners and wealth advisors. Connect your Wealthbox account to Smith.ai Web Chat to automatically get web visitor contact info and chat transcripts in your Wealthbox account.

You can get referrals, but to turn them into quality leads, follow these three steps for making your law firm's online presence shine.

Web visitors commonly try to use the live chat widget on lawyers' websites to get free legal advice. Smith.ai Live Chat offers a "legal disclaimer" option and live, expert receptionists to turn questioners and tire kickers into qualified leads. Learn how Live Chat can maintain clear ethical boundaries and control of the conversation.

Lawmatics is a platform “built for lawyers, by lawyers” that automates intake, marketing, and CRM. Implement our integration for faster and easier access to new leads created by Smith.ai's website chat conversations.

Connect these platforms to have all your chat contact info and transcripts automatically logged in your PracticePanther account as new leads. Improve intake and reduce repetitive tasks by implementing this no-brainer integration.