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Most people assume that they have a good idea of what a receptionist is and does. The very word conjures up an image of someone sitting behind the front desk, greeting visitors as they arrive and answering phone calls. The truth is that receptionists are lynchpins that hold entire organizations together. Without their critical skills and capabilities, the business would be unable to function. Let's take a deeper look into what it means to be a receptionist and dispel some key myths.

Achieving success in the car sales and service industry is all about building strong relationships with customers. That requires going beyond spreadsheets and conventional marketing tools. It’s crucial that dealerships and repair shops have access to modern tools to help them track touchpoints, communicate with customers, build trust, and establish long-term relationships. We’ll explore the top 10 CRMs for car dealers and auto repair shops.

Who is the most important person in your business? Is it the CEO? CFO? CIO? Actually, it might be someone you would never expect: your receptionist. Yes, executives are important. However, they don’t have the same impact on business success that your receptionist does. Receptionists are often the public face of the company, and here are some of the traits or qualities a company should look for when hiring or outsourcing receptionists.

Whether you have multiple ecommerce websites or a simple brochure site, your online marketing strategy is essential to your business success. You want to connect with your clientele and you need your website to increase engagement and convert users into paying customers. Chatbots are a relatively innovative way to do this.

As your construction or design business grows, you’ll start seeing more clients walk through your door and have more relationships to keep track of! Customer relationship management (CRM) software helps business owners organize and report on client data and interactions. Here’s our complete reference guide for the best CRMs to help you decide which is best for your business.

Cloud storage is an easy way to back up your files and make sure you do not lose valuable data. Learn how to back up your computer files in the cloud and get tips on affordable cloud storage apps.

Tracing an unknown caller or discovering who is calling from an unlisted phone number may be necessary for your business.

Choosing the right software or apps to manage your small business calendar can streamline your schedule. Keep reading and learn about the top options.

Conference calling has been a staple of business communications for decades. The rise of digital technology hasn’t erased it, either. It’s just changed how those capabilities are delivered. Today, you’ll find conference call software for small businesses that range from barebones to all the bells and whistles. Some options are paid, while others are free.